Ecommerce Conversations

The year 2021 has been a doozy for Ben Smith. In March, he celebrated an investment round for Disco, his direct-to-consumer skincare company. In April, Disco's customer acquisition cost increased by a whopping 300% with the release of iOS 14.5. In May, he began selling on Amazon, only to see Amazon bid on the exact Google Ad keywords he relied on for traffic to Disco's website.

Andrew Youderian is the founder and CEO of eCommerceFuel, a leading online community of established store owners. He oversees a diverse team and manages a growing business with worldwide members. Surely, one would think, he works long hours with little downtime.

Where can you find a size 24 men's shoe? At 2BigFeet.com. Brandon Eley co-launched the business in 2000, before Google AdWords and long before Facebook and Shopify. "We've seen a lot of changes in 21 years," he said. "Keyword stuffing was legitimate search engine optimization back then."

Solving a personal hardship may be the most common motivator for starting a business. Clark Nowlin's hardship was acidity in coffee. It wrecked his stomach. Golden Ratio Coffee is Nowlin's solution. It's a producer of low-acid coffee. He founded the business last year in Austin, Texas, and it now sells direct-to-consumer in all 50 states.

Patrick Coddou is a direct-to-consumer pioneer, having launched Supply.co in 2015. The company designs, manufactures, and sells premium shaving products — all to great success. Until 2021. That's when Apple's iOS 14.5, which launched in April, upended Facebook's ability to hyper-target ads. Coddou's company relied on sales from those ads. He's retrenched the company and is...

Roman Zrazhevskiy's company, Mira Safety, sells protective gas masks. It launched in 2018, targeting consumers, medical providers, law enforcement, and others. The masks protect against tear gas, chemicals, and, yes, viruses. Still, reaching prospects was a challenge.

Josh Durham knows the downside of entrepreneurship. He founded an ecommerce company in 2015 and quickly grew revenue. Then it went out of business. Fast forward to 2021 and Durham has bounced back. He founded a successful marketing agency, Aligned Growth Management, that builds on his own early-day lessons.

Beardbrand's products are in all 2,000 Target stores. Lindsey Reinders, my business partner, drove that project in 2018. Selling goods to mass merchandisers is a goal of many direct-to-consumer ecommerce brands. Has it worked out for Beardbrand? I asked Lindsey that question and more.

Brian De Groodt launched Dispatch Custom Cycling Components in 2018 after a long career in enterprise software. The company sells bicycle headset caps, which sit atop the stem connecting handlebars to the frame. Customers can customize the caps, adding uniqueness to their bikes.

Shreya Patel is a biologist and healthcare administrator who seeks to change how folks clean their home. Products that kill bacteria do more harm than good, she says. And that's why she launched Hyve, a direct-to-consumer seller of household cleaning goods. She says, "Cleaners that kill 99.9% of bacteria leave 0.1% that are likely the most harmful."

Ardon Lukas launched Shirtwascash in 2014, having spent several years in corporate finance. He sells t-shirts, hoodies, shorts, sweatshirts, you name it — all printed with cultural memes or images. Some are edgy; all are interesting. He's the "godfather of memewear," according to his LinkedIn profile.

Bryan DeLuca has a name for folks who build brands within large corporations. He calls them "intrepreneurs." He should know. Having co-founded and then sold a successful ecommerce business, DeLuca worked for a traditional retailer, creating brands within the company.

Chris Cage founded Greenbelly, a maker of high-nutrition meal bars for backpackers, after having left his accounting job and traveling the world. That was in 2014. Fast forward to 2021, and the business is thriving.

Shakil Prasla recently made a big mistake. An astute ecommerce operator and owner, Prasla purchased in late 2020 Covid-related protective gloves at roughly twice the ultimate selling price. His company, Gloves.com, lost $6 million.

Content marketing can be difficult. But not for Kyle Boureston. He's an editor and publisher. His company, Boureston Media, runs seven content sites around niches. He's refined his topic selection and production methods over the years to engage visitors from organic search. Boureston's insights can help ecommerce companies improve their content marketing efforts.

Adam Ryan joined The Hustle in August 2016, four months after its launch. He was a part-time employee responsible for generating advertising revenue. By February 2021, when HubSpot acquired it, he was president. Ryan is now an investor and consultant, advising companies on content strategies that engage prospects.

Having sold Grasshopper, the virtual phone service, for $175 million in 2015, David Hauser assessed his priorities. Grasshopper was his third launch and exit, following ReturnPath (email services) and Chargify (subscription management). "I decided to optimize for happiness, not for return on capital or profit," he said.

Felipe Correa is a pro at product development, custom manufacturing, and logistics. He also knows much about skin lotions, as he had eczema when young. And it's his frustrations with eczema that inspired Goodspread, a direct-to-consumer seller of skincare products that launched on June 7.

On his website, Antonio Centeno lists the businesses he owns. They include Real Men Real Style, a blog and a YouTube channel with millions of readers and subscribers. Menfluential Media is an influencer ad network. And there's Vitaman.com, a direct-to-consumer seller of organic skin and hair products for men. Centeno launched the site in early 2020.

What prompts an entrepreneur to enter the eyelash industry? For Jason Wong, it was watching his girlfriend apply makeup. Just 23, Wong is a Los Angeles-based serial entrepreneur and consultant. His latest company, Doe Lashes, launched two years ago as a direct-to-consumer seller of comfortable, lightweight eyelashes.

Berlin Brands Group started on eBay 15 years ago. It is now a global ecommerce powerhouse, with over $300 million in annual revenue across a dozen or more brands. Managing Director Christian Salza addresses the company's acquisition process, its focus on technology, and more.

Is there a more competitive consumer market than nutritional supplements? I asked that question to Damian Soong, the co-founder of Form Nutrition, a maker and seller of plant-based proteins and food products, which launched in 2017 in the U.K. He and I recently discussed starting the business, nutritional goods, bootstrapping, and more.

Ezra Firestone launched his first ecommerce business in 2007. It sold wigs. He's owned multiple brands since. BOOM!, which sells cosmetics, he co-founded in 2010. He focuses on key management metrics, such as spending 30-percent of ecommerce revenue on advertising.

The viability of open-source ecommerce platforms may seem limited given the rise of SaaS providers. Not so, says Ryan Szrama. He's the founder of Drupal Commerce. He wrote the code in 2005 as an addition to the open-source Drupal content management system. "Suddenly I was skyrocketed into collaborative development with a worldwide reach," he said.

Henry Davis and Bryan Mahoney foresaw in 2018 an avalanche of direct-to-consumer companies that served smaller, niche audiences. Chord, a DTC-first ecommerce platform, is their answer to bringing sophisticated, "headless" technology to smaller firms. "We like to call Chord the first headless platform with a brain," Davis told me.