CXOTalk

Successful relationships between Chief Financial Officers and Chief Information Officers can drive business transformation, innovation, and agility. To learn more, we spoke with the CIO and CFO of cloud computing leader, Workday, to explore their relationship and role. Robynne Sisco is President and Chief Financial Officer (CFO) at Workday and oversees the company’s finance, investor relations, le...

Servitization is an essential part of digital transformation for jet engine manufacturer Rolls-Royce. The company’s servitization journey has improved customer experience and satisfaction while enabling a business model based on data, analytics, and a digital platform. To learn more about the Rolls-Royce service strategy, we spoke with Russell Masters, Vice President of Digital Services. Among the...

Digital health means AI and machine learning based on platforms that aggregate patient data. This healthcare transformation raises challenging issues such as ethics in healthcare, transparency in AI algorithms, and equality of access to healthcare. We speak with Dr. John Halamka, President of the Mayo Clinic Platform, and Dr. Daniel Kraft, one of the most influential speakers in healthcare. Read t...

Social impact and corporate social responsibility are central to the mission and activities of Sridhar Vembu, the CEO and co-founder of enterprise software vendor Zoho, maker of products such as Zoho CRM. Read the full transcript: https://www.cxotalk.com/episode/social-impact-zoho-ceo-corporate-responsibility In this wide-ranging interview, we speak with Sridhar Vembu about combining economic grow...

The CIO role offers unprecedented opportunities for Chief Information Officers who understand how information technology can support core innovation agendas in the enterprise. To learn more, we speak with Sanjay Mirchandani, CEO of storage management supplier Commvault. Among the important topics that Sanjay covers are: -- How does data increase business agility? -- Digital transformation and clou...

The Chief Information Officer role is central to business process transformation and corporate innovation. In this episode of CXOTalk (#676), we talk with two prominent CIOs about the CIO role in 2021. The conversation goes beyond cloud computing strategy and digital transformation into the CIO agenda and the most important CIO priorities for information technology today. This conversation include...

According to Robert Rosenberg, former CEO of Dunkin’ Donuts, brand building strategy and creating brand loyalty relies on great customer experience and listening carefully to the market and target audience: “I don't think you can create a brand without creating a great customer experience. The brand represents something to the customer that reflects what they want, their experience, and connection...

What are the top Chief Information Officer strategies and priorities for 2021? The CIO of Tata Consultancy Services (TCS), a company with 448,000 employees, shares his CIO agenda and business goals. Thank you to Productiv for making CXOTalk possible: https://www.productiv.com TCS is a leading global IT services, consulting and business solutions with US $22 billion in revenue and more than 448,000...

During this period of rapid change, how does cable and media giant, Comcast, weave customer and employee experience into the fabric of business processes and operations? To learn more, we speak with Tom Karinshak, the Executive Vice President and Chief Customer Experience Officer for Comcast Cable. Read the full transcript: https://www.cxotalk.com/episode/customer-experience-transformation-comcast...

The CIO of Logitech explains how he approaches issues such as: Business resilience Digital transformation eCommerce strategy Digital business and the IT operating model Customer experience Enabling remote work through virtual collaboration Thank you to Productiv for making CXOTalk possible: https://www.productiv.com Massimo Rapparini is Chief Information Officer at Logitech. Massimo leads the glob...

What is the future of work, collaboration, virtual teams, distributed workforces, and work from home? The Chief Operating Officer of Dropbox shares her views and offers practical advice for managing remote employees and building distributed teams. Thank you to Productiv for making CXOTalk possible. Visit https://www.productiv.com Olivia Nottebohm serves as the Chief Operating Officer at Dropbox, w...

What are CISO strategies in 2020? We talk with Dr. Alissa Abdullah, Mastercard's deputy chief security officer, to learn more. Watch the video and read the full transcript. https://www.cxotalk.com/episode/ciso-strategies

How does a 110-year old flower retailer, wholesaler, and delivery network transform itself with eCommerce? We hear from the CEO of FTD, Charlie Cole, to learn about customer engagement, CX strategy, eCommerce strategy, digital transformation, and business metrics at this iconic brand. Charlie also explains the customer service and supply chain implications of running an eCommerce website selling p...

How does an important US government agency modernize its operations, especially during a global crisis? Jamie Holcombe, Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO), explains his IT modernization strategy including cloud migration strategies and the CIO role. In this podcast, we discuss: IT modernization at the USPTO IT modernization challenges in the f...

As large organizations move to the cloud, what are key infrastructure issues facing Chief Information Officers and information technology organizations? To learn more, we speak with Clay Magouyrk, the Executive Vice President of Engineering for Oracle Cloud Infrastructure. In this conversation, he discusses Oracle Cloud@Customer, the Oracle Autonomous Database, cloud regions, and the Oracle Cloud...

What is the state of healthcare innovation in 2020? In the episode, we explore exponential medicine with Daniel Kraft, one of the world's foremost medical innovators. Daniel Kraft is a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator and is serving as the Chair of the XPRIZE Pandemic Alliance Task Force. Watch the video and read the full transcript. https://w...

Phrases like customer experience (CX), experience management, and the experience economy point to the importance of placing customer satisfaction and delight as a reference point for business activities. In light of this growing trend to increasing customer engagement, software giant SAP has partnered with Dow Jones, publisher of the Wall Street Journal, to create the Experience Report. To gain a...

How can corporations conduct themselves ethically and with integrity? And what responsibilities do organizations have toward stakeholders and the larger community? We address these questions and many more on this important episode of CXOTalk, with Rob Chestnut, former Chief Ethics Officer of Airbnb. Watch the video and read the full transcript. https://www.cxotalk.com/episode/corporate-ethics-inte...

The CEO of ERP provider IFS explains how field service management (FSM) and helps companies meet the increasing expectations of demanding customers with higher revenue and customer satisfaction. Watch the video and read the full transcript. https://www.cxotalk.com/video/field-service-management-servitization

How can business leaders manage long-term objectives while achieving short-term results? The former Chairman and CEO of Honeywell, David M. Cote, explains how to fight the evils of short-termism, overcome business process failures, and be a great leader. David’s book, Winning Now, Winning Later, describes the process and leadership challenges facing Honeywell when he joined the company and the cha...

Digital media and journalism business models are evolving, changing as the news media shifts from broadcast journalism to digital content and new methods of distribution. Andy Serwer, a well-known journalist and Editor in Chief of Yahoo Finance explains. Read the full transcript and watch the video: https://www.cxotalk.com/episode/digital-media-journalism-2020

David Katzman focuses on reimagining how products are developed and deployed in the digital era. His expertise includes determining product market-fit and business strategy, as well as advising leaders on adopting new processes to build innovative products. He currently leads Customer Experience and Strategy for Onshape at PTC. Read the full transcript and watch the video: https://www.cxotalk.com/...

The future of transportation and mobility is autonomous. In this episode, we explore value chains and digital transformation in the transportation industry with investor and author Evangelos Simoudis. Read the full transcript and watch the video: https://www.cxotalk.com/episode/transportation-transformation-autonomous-mobility-future-value-chains

The global health crisis has pushed manufacturing and global supply chain management (SCM) to the forefront of issues facing companies in 2020. To gain an understanding of supply chain resilience, we spoke with John McEleney, a world expert on this topic. Read the full transcript and watch the video: https://www.cxotalk.com/video/manufacturing-supply-chain-innovation-2020

The global health crisis forced organizations around the world to shift from office to remote work from home rapidly. Learn how the Texas Rangers baseball team managed this transformation overnight. Read the full transcript and watch the video: https://www.cxotalk.com/video/cio-playbook-rapid-it-response