Customer Valuecast

In the vast majority of software enterprises today, there’s no debate about whether or not to invest in a Customer Success organization. Instead, the question has become: what size should our Customer Success organization be, and how many of which roles are needed to enable a successful execution of our company’s Customer Success strategy? In this episode, host Ross Fulton chats with Stephen Fulke...

In the past few years, Customer Success has gained a lot of prominence and prestige in the business world. It may not yet have an equal seat at the table as other legacy departments, but it has definitely emerged in the spotlight. With SaaS and cloud-based becoming the de facto business models, executive leaders recognize the criticality of the customer experience and the necessity of improving th...

While Customer Success is a fairly recent phenomenon, the discipline is undergoing a drastic change to keep up with market and consumer demands. When your customers experience the ease and simplicity of dealing with B2C businesses, such as Apple and Amazon, they expect that same experience from their B2B business dealings. If your product can’t provide the Apple-like experience, or value in a time...

Introducing Customer Valuecast, a podcast dedicated to helping you put measurable value at the heart of your customer lifecycle and, as a result, acquire, retain and expand more customers in your recurring revenue business. Join host Ross Fulton every fortnight as he talks to trailblazing C-Suite, Sales, Customer Success, Product and Operations leaders to share powerful insights and experiences th...