Creating the World's Best Client Experience

When you are building a business there is so much you don’t know. And as you innovate, grow, adapt and change your business model, there’s even more you don’t know. Every year about this time, I always share what my top takeaways from the year are in terms of where I see business heading, what the top trends and strategies are suggesting and what my biggest lessons as a coach and business owner ar...

Art is an expressive medium, one which can tell a story, illustrate a concept or be used as therapy or a coping strategy even. It’s subjective, yet it speaks to so many on so many different levels. Anita Nevar is a Celebrity Artist that uses art as a way to help her clients connect to who they are on an erotic level. In this episode, we talk about her story from being raised in a cult to having ch...

In this episode, I discuss the importance of building a virtual footprint for coaches and business owners. I emphasize the need to have a presence both online and in-person and share tips on creating a cohesive strategy. I highlight the significance of content creation, networking, and nurturing an audience through platforms like Facebook groups. Overall, this episode provides valuable insights fo...

As a business owner, you are creating not just your livelihood, but something through which you can build a life and a legacy. We get into business to help people, and also to make money. But many entrepreneurs and business owners don’t map out their financial goals beyond what they want their businesses to generate in a year. Looking at the future you want to create means you must check in with y...

In person events and experiences can literally transform not just how you do business but allow you opportunities to meet others who can help you along the way. The Path to Profit Summit will be an event which allows you both. In this episode (part 2 of  a 2 part mini series) I share more about what this event will entail and what you can expect and what I think are the TOP reasons why you sh...

This episode is a replay of Episode 19 where I talk to Anthony Lacani, a communication specialist with over 30 years of experience. We discussed the common struggles people face when it comes to communication, emphasizing that effective communication goes beyond just speaking and involves understanding others and being present in conversations. We also talked about the importance of three communic...

Our spiritual guides are all around us every day–often counseling us and giving us assistance. Many people have no idea how to access theirs, or how to use the skills that would allow you to communicate better with yours. Brandi Van calls herself a ‘psychic medium mentor’ and offers a unique experience where you can learn how to develop your psychic abilities better. These skills can in turn be us...

As you have likely heard from me, retreats and events are amazing ways to help increase customer value, and improve transformation for your clients and those in your communities. Events are often thought of as needing to be big as in hundreds or thousands of people. I disagree. I think a missed opportunity for a lot of business owners are the smaller events maybe larger than an intimate style retr...

Learning to fuel your body properly is more than just learning a template, reading a book, and hoping it all works. Personalization is key for success. Andrea Caprio is a Master Certified Transformational Nutrition coach , who offers her programs 100% online and works with clients all over the world.  Her focus is offering habit training, along with personalizing the steps and pathway towards...

Considering adding a Retreat or In-Person Event in your Business for 2024? With 2024 literally around the corner, now is the time to look at what kinds of experiences you are adding in your business for the upcoming year. Retreats and Events are not just an amazing way to increase customer value, but they are also innovative and creative ways to offer experiences for your clients. I’ve led more th...

The foundation of business is not just making sales. It’s connecting more with people and creating your right audience, so you can master your marketing and create a movement. Christine Campbell Rapin is a business Mentor and Consultant and focuses on helping her clients create a movement that helps you make better offers. Her advice – do what you KNOW in your business. In this episode we talk abo...

With 2024 literally around the corner, now is the time to look at what kinds of experiences you are adding in your business for the upcoming year. Retreats and Events are not just an amazing way to increase customer value, but they are also innovative and creative ways to offer experiences for your clients. In my close to 10 years of doing retreats and events, I find that using a carefully thought...

Practitioners in the mental health space want to help their clients cope with their feelings and behaviors, and offer guidance so they can achieve their life goals. It’s an awesome responsibility and in some instances can lead to work environments and schedules that are conducive to long days, multi-tasking and eventually burnout. Burnout though, isn’t the result of the work though, it’s an outcom...

Inside all of us is a hero. Even when we don’t think one exists for us. Being able to tell that hero’s story is what can not only be inspirational for others but it can actually serve to help someone else not give up. Amy Thurman is a story development coach, and refers to herself as a ‘disabled entrepreneur advocate’ and lives with a broken neck. Yet, in spite of the massive challenges...

When you are used to operating your business in a certain way being able to present it another way can be a different challenge. Part of speaking about who you are and what you do CAN be part of your experience that you offer, and it should start there. In this episode, I outline three key points to consider when talking about what you do online (where it’s super busy and crowded) and while being...

Sometimes the most important currencies in our work aren’t revenue, or offers. Building a business that delivers over and over starts with aligning with your priorities, and making sure you are doing the right tasks with your skill set and hiring out the rest. My guest this week has built multiple businesses based on this key concept. Ben Jones calls himself a ‘serial entrepreneur’ and helps other...

Possibility is a meta ‘force’ that can literally change the entire world around you. It’s not something that is available to a select few, or the result of a long laundry list of ‘to do’ things in your business that you’ll achieve only if you get to the end. Possibility is about freedom. Endless options. And lots of belief. When people choose to work with you, or hire you for a job or pr...

Being Authentic is something that can be a superpower in business. It doesn’t always mean that you are a straight shooter (although that helps), but instead it can just be about the LITTLE things. In this episode, the 3rd of a 3 part series based on the book ‘The Go Giver Sells More’, I discuss 3 different angles to what it takes to be authentic with examples. RESOURCE MENTIONED IN EPISODE: The Go...

So what does ‘embodied spirituality’ mean to you? For some it may mean becoming more in tune with what our bodies are telling us. For others it may mean a deeper connection. In order for us to live in our true essence, it means we must ‘balance’ our different energies. Emma Burton calls herself a ‘Shakti Igniter’ and in this episode, we have a deep discussion about what that looks like in her work...

As coaches or business owners, the TOP priority should always be to deliver VALUE first, regardless of the outcome. In a free or paid capacity. But what REALLY is value, and how do we ensure we actually deliver it? Value is an experience–it’s leaving someone with a feeling and something so amazing, their life is impacted even if they don’t choose to buy from you. In this episode, the 2nd of a 3 pa...

What is ‘Next Level Living’? On one level, one might think you’d need a secret formula, or a new itinerary. But living a life that is all-encompassing should be one that allows you to incorporate all aspects of a holistic approach. We are human beings that are multifaceted–and we really need a varied approach. Lesley Martin is a trained therapist and trauma expert and for years has had her own cou...

So in any client experience–the value doesn’t begin when a client says YES to join. The focus is often on what a client gets inside a program or experience. What if the value started at the point of connection? As business owners in the business of creating transformative client experiences value should be seeded from the outset. In this episode, the first of a 3 part mini series, I outline m...

So when you work with a coach, or are looking for a coach, what are you looking for really? Many people focus on looking for an outcome, or to have their problem solved. But along the way thinking about the best means of support you need is EVERYTHING.  Its’ why coaches are not only needed, but why they aren’t going anywhere anytime soon. When making changes in a routine, it’s important to re...

How you execute your client experience should be a reflection of you and your business. Things like your leadership style, your mission and values, company promise, and the unique skill set you bring to the table are all important so you help your clients get the results they desire. But when you break all of that down–underneath–it’s really about your BRAND. In this episode, I offer some insights...

Many of the issues that keep people stuck, and companies from reaching their goals stem from a lack of communication. We focus on the tasks involved and what we want to take away rather than the actual process itself. The biggest difference in getting your message and point across is HOW you are being in the process of communicating. When you zone in on the ‘communication super powers’ you increas...