Confidence In Conflict

Joel Lashley and Al Oelschlaeger talk about Empathy (seeing the world through other people's eyes), the foundation skill for treating people with dignity. You'll learn the three steps for practicing Empathy, the differences between emotional and cognitive empathy, and the importance of having a rich vocabulary to describe the broad range of emotions. Vistelar has three criteria for evaluating the...

Joel Lashley and Al Oelschlaeger talk about their unique experience training in New Orleans this week. What can a trainer do when they find that cultural or regional differences don’t align with what they’ve always thought were the best standard training practices? Joel and Al discuss how they pivoted their standard training methods this week by listening closely to what local customs would dictat...

Gerard O’Dea from Dynamis Training in the UK joins us on the podcast today to talk about the decisive moment you decide to take action in the middle of conflict. “Did you do the right thing? Was it the right time? Did you really need to do that? Was it the right thing to do?” O’Dea expounds on his experience working with educators and the seven common challenges he has identified through his exten...

People living in treatment centers have often experienced multiple traumatic events in their lives. Adolescents and young people are a particularly vulnerable group in these facilities. Trauma Informed Care is an important component to keeping residents and employees cared for and safe. Debbie Zwicky worked for 27 years as a youth care worker and shares how practicing empathy, “seeing the world th...

Jim Lezala shares an emotional story of working one on one with an adolescent in a residential treatment facility who had experienced a lot of trauma and was in a distressed state. Lezala walks us through his own thoughtful journey as he mentally prepared to work with this individual. Lezala’s extensive training in Trauma Informed Care, POSC, and as a Vistelar Certified Instructor came together in...

Joel Lashley, self-professed “violence nerd,” sits down with Al Oelschlaeger again for another one-on- one examination of violence in the workplace. If violence in the workplace is truly on the rise, what skills are the most prepared employees equipped with? Lashley and Oelschlaeger cover the importance of training employees early and often on de-escalating situations and some things to look for w...

Jeff Campbell, Captain with the Eaton County Sheriff’s Office in Lansing, MI, joins us to chat about the positive impact on his law enforcement team by their use of Crisis Intervention Training coupled with Vistelar’s verbal de-escalation techniques. Campbell shares specific instances where an officer’s training in mental health awareness helped lead a situation to a positive outcome. Can this tra...

Dave Young is a master trainer and co-founder of Vistelar. He has extensive experience in martial arts, security, and is a former marine. In his line of work he’s seen it all. Today, Young shares one of his first experiences on the job as a young security guard. Young’s ability to carefully observe potentially threatening situations formed the basis for many of the techniques he now teaches. Liste...

One of the most essential but often overlooked skills in healthcare is the ability to de-escalate critical situations. Healthcare workers tragically often feel that dealing with combative people is simply part of the job. But what if they were trained to mitigate violence? Would their working life improve? Al sits down with Joel Lashley to discuss common problems healthcare workers face in everyda...

Did your first job as a kid lay the groundwork for what you do today? Dan Garris, Workforce Development Trainer for Portland State University, reminisces about how his simple paper route prepared him for his critical interactions on the job today. Garris shares his personal experiences working in Child Protective Services and how “listening with five senses” prevented situations from escalating. P...