Coffee Break with Jake

Let's talk about how AI is transforming security businesses. And no, we're not talking about AI-powered security technologies. We're talking about how artificial intelligence is revolutionizing the way security integrators and dealers run their businesses right now. On this special edition of Coffee Break with Jake, Jake Voll sits down with Don Moran from HighlandTech, a former industry insider tu...

What happens when your work spouse is your actual spouse? In this episode of Coffee Break With Jake, we dive into the real-world dynamics of running a business with your spouse.  Jake sits down with Katie & Parker Smith of Alarm Protection Services, Barb & Dwight Sears of Silent Guard Security, and Jim & Rita Parker of Parker Security Services. Together, they unpack what actually works...

In this episode of Coffee Break with Jake, we dive into the realities of running (and working in) a family-owned alarm company with special guest Melanie Henson of Stewart Electronics. From rags-to-joy founder stories to third-generation transitions, we explore what makes family businesses resilient through candid insights from owners, successors, and non-family team members. Key takeaways from th...

In this episode of Coffee Break with Jake, we sit down with Steve Butkovich, president of The Monitoring Association (TMA) and Chief Product Officer at CPI Security, to unpack where professional monitoring is headed and why it matters for dealers, integrators, and end users. From life-safety saves to business-critical dispatches, we explore how modern central stations turn sensors, video, and auto...

In this episode of Coffee Break with Jake , we tackle one of the alarm and security industry's biggest challenges: customer retention. Jake and his guests offer practical strategies for reducing attrition, engaging clients, and protecting accounts from competitors.  Whether you're a business leader, sales professional, or technician, you'll discover actionable insights to build customer loyalty an...

In this episode of Coffee Break With Jake, we dive into the power of specialization. How are integrators, dealers, and monitoring centers finding growth by focusing on unique verticals and solving complex problems? That's what we're talking about today. From cannabis facilities in Massachusetts to Orthodox Jewish communities, recycling plants, and multifamily housing, Jake and his guests share how...

In this episode of Coffee Break with Jake, we dive into the ins and outs of buying, selling, and valuing security companies. Jake is joined by Colby and Joe Monachino of Monachino Partners, a full-service M&A firm specializing in the security, fire, and life safety industries. With decades of experience, they break down what really drives value in a company, from recurring monthly revenue to p...

In this episode of Coffee Break with Jake, we dive deep into the art of turning proposals into PO's. Jake leads a candid discussion with security pros from across the industry on preventing ghosting, speeding up quote delivery, tracking conversion rates, and making sure deals are both won and profitable.  This week's discussion points: ✅ How top performers track and segment conversion rates by cu...

In this episode of Coffee Break With Jake, we're talking about the power of strategic planning and why it matters at every level of your business. Whether you’re leading a team or just trying to keep your head above water as a business owner, this conversation sheds light on why good planning is essential. We explore everything from annual and quarterly planning cycles to leadership development, t...

In this episode of Coffee Break with Jake, we explore one of the most urgent topics in our industry: attracting and retaining young talent. Jake Voll is joined by several professionals who share their unique paths into the security industry, from an MBA internship to military service, high school telemarketing, banking, and even bartending. Each story illustrates the value of meeting people where...

In this episode of Coffee Break with Jake, we're joined by Vinny Peone, a former technician turned award-winning marketer and co-founder of Ignite Strategic Partners. Vinny shares his journey from climbing ladders to claiming Sammy Awards for marketing excellence. And he’s not shy about what works and what doesn’t! If you've ever felt like marketing was just lighting money on fire, this episode is...

In this episode of Coffee Break with Jake, we dig deep into the world of pricing strategy with security integrators from across the country. Are you a business owner or sales leader looking to get serious about your margins? This is the episode for you. You’ll hear stories of pricing failures that cost thousands, lessons learned the hard way, and strategies for turning sales and operations into a...

On this episode of Coffee Break with Jake, we dive into one of the most pressing issues for integrators and service providers: getting paid on time. Jake and several industry professionals tackle the tough realities of customer payment terms, from managing receivables with Fortune 50 companies to navigating the unpredictable world of production home builders. You’ll hear practical strategies on se...

In this episode of Coffee Break with Jake, we dig into the daily habits and mental shifts that help security pros and business leaders manage stress while staying productive. As a busy professional juggling work-life balance, how do you manage energy, avoid burnout, and find moments of calm? In this episode, we chat about... ✅ Morning rituals ✅ Setting expectations with your team ✅ Gratitude &a...

In this episode of Coffee Break with Jake, we dive deep into operations and technician management with a focus on fleet tracking, GPS systems, vehicle cameras, and time-and-attendance tools. Hear firsthand from industry pros about how their companies are using real-time tracking, safety alerts, and performance metrics to improve technician accountability and job efficiency, all without micromanagi...

In this episode of Coffee Break with Jake, we’re diving into the power of social media marketing and how security professionals can use it to grow their businesses. Hosted by Jake Voll, this conversation brings together experts in marketing and security to discuss what works, what doesn’t, and how to stand out in an industry that often struggles with engaging content. In this episode... Jake Voll...

Is alarm monitoring still worth it? With more homeowners relying on unmonitored alarms and cameras, is professional alarm monitoring still valuable? In this episode, we break down the biggest challenges facing the industry: slow or no police response, common objections like “I have a gun and a dog,” and the growing burden false alarms place on law enforcement. We also dive into the real-life impac...

Are you ready to buy or sell an alarm company? In this episode, we dive deep into the world of alarm company acquisitions and break down everything you need to know, from preparing for a sale to valuing your business. Highlights include: 🔹 The key factors buyers look for when evaluating alarm companies 🔹 Why due diligence is critical 🔹 How to handle holdbacks, central station transitions, and e...

In this episode of Coffee Break with Jake, we dive into the power of word-of-mouth marketing, the value of referral programs, and how to make the most out of networking events. Discover actionable tips and real-world strategies to grow your business, build lasting relationships, and create a buzz that keeps your brand top of mind. Whether you're a seasoned security professional or just getting sta...