CJ & The Duke

CJ & the Duke outline the benefits of freelance vendor agnostic architects for ServiceNow projects / product management. In this episode we discuss: - how freelance vendor agnostic ServiceNow architects have better alignment on incentives. - how the freelance network effect can play to your benefit on a ServiceNow project. - how freelance architects can de-duplicate effort - how freelance arch...

Everyone has seen or heard of ID management implementations on ServiceNow, especially orchestrating automatic account creation.  But how does ID Governance differ and what are the risks if you're not doing it?  We ask our very special guest, Jarod Mundt, VP of Engineering at Clear Skye to break it down for us.  HINT:  It's way bigger and more important than you think! Clear Skye is the premiere ID...

A catalyst is the trigger that begins work.  It's a simple concept, but it pays to be mindful about all the catalysts you can encounter, and how to mature the catalyst part of every process.  In this episode we discuss: - Catalyst maturing from manual entry, simplified manual entry, automatic detection, and elimination of need. - Customer & Non-Customer manual entry - HR events - Detectable kn...

The most feared project in the ecosystem: the re-architecture.  Restarting from scratch.  Doomsday.  CJ & The Duke discuss their past encounters with these ServiceNow projects and provide pragmatic advice on where to start and how to cope.  We'll discuss - Does planning come first or second? - The Human Roadblock: Not everyone is onboard - Articulating pain and paradise - What to do with old d...

How do you keep up with a platform that expands as quickly as ServiceNow both in processes supported and technologies added? CJ and the Duke first offer 4 strategies to to stay ahead.  But we also play a fun game where we try to stump each other on parts of the platform the other might not know about.  Guaranteed you'll learn something new! Our sponsor, DotWalk.io is the creator of Bootstrap , whi...

CJ & The Duke talk about the impact of mergers and acquisitions (M&A) on ServiceNow architecture, and what a good architect should do in those situations.  We discuss: - The Trojan Re-Architecture opportunity - Considerations for the "perpetual acquirer" - Special contract considerations. - Special considerations for 3rd party contracts. - Absolute necessities to prepare for mergers. - Usi...

It's "Quitters Day", so CJ & The Duke are re-affirming their New Years Resolutions with respect to ServiceNow.  Promises to the ServiceNow community and promises to ourselves. MENTIONS Check our sponsor DotWalk.io , creators of BootStrap the AI that builds your ServiceNow ATF cases for you! ServiceNow Mavericks , a regular ServiceNow learning meetup organized by Dhruv Gupta . Cory is a vendor...

CJ & The Duke celebrate the Christmas holiday by giving their wish list for the ServiceNow platform and ecosystem.  From quality of life improvements like integrated docs, to better duplicate record detection, to better credential management for ITOM, and so much more.  MENTIONS Check our sponsor DotWalk.io , creators of BootStrap the AI that builds your ServiceNow ATF cases for you! ServiceNo...

CJ & The Duke celebrate American Thanksgiving by celebrating all the things they're thankful for in the ServiceNow space.  ServiceNow concepts, tools, and people who contributed to the ecosystem or our lives within it.  We could have filled 3 episodes with other people who have been invaluable for us.  Once you really start exercising thanksgiving, its hard to stop. LINKS! ServiceNow List Navi...

CJ & The Duke take a look over the shoulder and talk about risks capable of threatening ServiceNow.  We discuss - Smaller, faster, cheaper, better products similar to ServiceNow - The Uberization of the labor market - Integration platforms as the platform of platforms o. O - Massive market rollups for services Our sponsor, DotWalk.io is the creator of Bootstrap , which reduces months of ATF se...

CJ & The Duke talk about The Duke's recent medical issues and how horrific experiences with his hospital have reinforced his commitment to UX.  The silver lining is a deep discussion on how ServiceNow holds the tech answers for problems that large prestigious hospital systems can't even get right.  It's time to think bigger, and show how ServiceNow can make a huge difference, even when health...

You can't rejoice in the victories unless you've been through the trenches.  In this episode, CJ & The Duke discuss the worst things they've ever seen.  Politics gone bad, lack of vision and direction, competing resources.  If it's made you pull out your hair, we've probably seen it!  This is the much requested war stories episode. Our sponsor, DotWalk.io is the creator of Bootstrap , which re...

CJ & The Duke talk about ways a SerivceNow implementation can go wrong, how to detect red flags and avoid the consequences. In this episode we discuss: - Who's the Alpha? - Documentation (oh yeah, we're going there AGAIN) - Team composition, including allocation of the various resource types & time zone shenanigans - Low value "best practice" focus - Scope creep and project changes - The P...

Special guest Travis "T-Dubz" Toulson goes deep on the topic of ServiceNow Configuration vs Customization.  Its not as simple as you think.  Topics covered are: - What does "config vs custom" actually mean for ServiceNow? - Why does ServiceNow customization have a stigma? - Is ServiceNow customization really so bad? - What makes a ServiceNow customization good or bad? - What ServiceNow experiences...

(This episode contains uncensored explicit language.  Listener discretion is advised) CJ & The Duke give you the straight talk on ServiceNow consulting.  Topics we cover are... - Contractor vs Consultant mindset - How to stand out fast - The Art of Air Cover and Meat Shielding - Code Problems vs Value Problems - The Documentation Advantage - Winning Before Beginning Special mention:  Dhruv Gup...

CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog.  This is the "Wish List" episode. - RITM table extensions - Richer sub-tasks that aren't sc_task - Mid-workflow requestor input - Role based visibility - Our thoughts on field containers - "The Dream Report" - On variables and field types - Multi row variable set improvements. ABOUT US Cory and Robert are vendor agn...

CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog.  In this episode we go deep on - The perils of the Mega Request & Generic Request - The potential of Demand as alternative to Generic Request - Anatomy of Workflow - Catalog Items as proto-apps ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert...

CJ & The Duke continue the "what's up" series with Service Catalog.  In this episode we go deep on - Initiating Catalog work without being in the Catalog - How to think of Catalog content - The 3 Tier RITM Controversy ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!

CJ & The Duke welcome Matt Beran to provide insights on experience and customer focused design on the ServiceNow platform.  Questions include: - What are Matt's passions and unique gifts in the space. - What non-SN background informs him most today - What does he wish more people understood about design. Check out Matt's ITSM podcast: Ticket Volume ABOUT US Cory and Robert are vendor agnostic...

CJ & The Duke welcome Kyle "Mr. Congeniality" Carson to to provide his insights on the ServiceNow ecosystem from a recruiting/staffing perspective.  Topics covered include - What Kyle does differently - How Covid19 has affected the game? - How important are #ServiceNow certifications? - How does Kyle know he's got a good resource, & what he wishes his resources knew. - Do good recruiters e...

CJ & The Duke cover common sacred cows in implementing, administrating, and maturing ServiceNow.  From category trees to team-centric solutions, learn the postures that allow you to intelligently question everything.  No cows were harmed in the recording of this episode. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is t...

CJ & The Duke cover the old meme "people, process, and tools", or as we like to call it " People ".  Learn why People is the scaling factor across your ServiceNow implementation.  We discuss practical ways these 3 concepts govern your ServiceNow success. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The...

In the first "what's up with" episdoe, CJ & The Duke cover several reporting concepts, ensuring the story you tell with your ServiceNow data makes you the hero.  Topics include: - The Unnatural Nature of Process - Defining Outcomes - The 5 Intents of Reporting - The 3 Personas of Reporting - How Reporting Tools Align To Personas ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow...

With the Covid19 crisis in full swing, and ServiceNow giving the 4 free emergency workflow apps for free, CJ & The Duke got to thinking.  What prepares an organization to deploy apps of that scale and importance in such a short window?  ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Medi...

CJ interviews The Duke on his week at ServiceNow SKO.  Learn what SKO is all about, how it can help everyone, impressions of ServiceNow's 2020 direction, and impressions on new CEO Bill McDermott.  The Duke also makes his most controversial opinion (ever?). ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The...