Business Essentials

How can you expect to please your customers when you’re determined to keep putting them “right” all the time? It's easy to fall into the trap of being right, says professional speaker on customer service Martin Grunstein, but that's not what the customer is looking for from you. Martin has examples of sales staff correcting their customers, and of companies enforcing rules that c...

Imagine setting yourself the challenge to run 250km in the searing heat of outback Australia. What lessons would you learn about yourself that you could apply to other aspects of your life, like your business? That’s what Kay Bretz set out to discover with his first ultramarathon – the Big Red Run in Birdsville – where he beat the race record by five hours. He’s since run m...

It’s something a lot of people would never admit to being. Insecurity manifests itself in many ways but can have a devastating effect if left unchecked and unresolved. Jaemin Frazer has made it his life’s mission to help people overcome their insecurities. He’s founder of The Insecurity Project and author of 'Unhindered: The Seven Essential Practices for Overcoming Insecurity'. I...

For many companies, transitioning to more digital processes was something they were considering but not rushing into. COVID has accelerated a digital transition by an average of 6 years, with businesses rushing to incorporate digital strategies, to mitigate for future pandemics or disasters. But what about hospitality, one of the hardest hit industries? Well Paul Hadida, General Manager at SevenRo...

Have your ever wondered how the best salespeople win over their clients? With decades of experience, Mike Adams says the common thread is storytelling. Mike insists stories help establish rapport and trust, inspire action and close the deal. He shares tips from his book, ‘Seven Stories Every Salesperson Must Tell’, based on extensive research and his own international sales career. &nb...

Risk taking should be encouraged if you want to see your business innovate. That’s the message from Amantha Imber, CEO of Inventium and author of ‘The Innovation Formula’. In the book she highlights fourteen science-based keys to business innovation and she discusses some very practical ideas that business leaders can immediately implement.   Business Essentials Daily is pro...

What’s worse than having people talk about you behind your back? In a business sense, it can be worse if nobody’s talking about you at all. So, if you want your brand spoken about, it’s best that you control what people say. You can do that by telling your own stories. These days more and more businesses are discovering the powerful benefits of brand storytelling. Gabrielle Dolan...

Being a coach and umpire at the highest level of elite AFL sport has taught Jeff “the Giesch” Gieschen a thing or two about leadership and the nurturing of star performers. Now he’s transferring those lessons to the business world. Leadership’s tough, he’ll tell us, but fairness, empathy and team spirit are paramount if you want to move from good to great. Business Es...

Because of COVID-19, 2021 has brought immense opportunities for online businesses. Gabby Leibovich describes the current digital market and reflects on his own success of building and then selling the Catch group of companies for more than $1 billion. Gabby and his brother Hezi have written about their journey and they offer more than 200 tips for those looking to build their own digital empire in...

Much has been said and written about entrepreneurs and the success borne from those committed to building and growing their own business. Less appreciated are the “intrapreneurs” – those talented employees who are as committed to your business as you are. It’s those intrapreneurs that Gabby Leibovich and his brother Hezi recognised and rewarded to help grow Catch, Menu Log,...

In 2006, Gabby and Hezi Leibovich launched Catch of the Day, a website selling just one deal a day. By 2010, it was Australia’s number one shopping site, and in 2019 they sold the business to Wesfarmers for a whopping $230 million. How did they do it? Well, it’s detailed in the brothers’ new book: ‘Catch of the Decade: how to launch, build and sell a digital business’...

Promising your employees bonuses or promotions, but never following through is known as “breadcrumbing”. The term originates from modern dating, where someone is being led-on with small morsels of interest, like phone calls and texts, but nothing eventuates. Karen Gately of Corporate Dojo says breadcrumbing in the workplace is dishonest, disrespectful and unfair. A more effective way t...

It’s important to have a decent break to recharge the batteries for the year ahead. Business coach Emma McQueen offers her top tips on what you can do over Christmas to prepare for 2022. She also discusses the worthiness of New Year’s resolutions, as well as her outlook for business in the coming year. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882...

There’s nothing good about bad bosses. Often, they are the reason a workplace is toxic, they can lead team members to suffer stress and mental health problems, and they’re the cause of staff turnover. However, bad bosses are not necessarily bad people – and they can learn to be good or even great. That’s according to workplace expert, Michelle Gibbings, who shares lessons f...

They say, you are what you eat, and with good reason. The Western diet with its highly processed foods, sugars and salts, can make you feel drowsy, lead to weight gain and even diabetes. Dietitian Kate Save discusses the impact of a poor diet, and she outlines a lifestyle which will make you healthier, happier and more energetic – all of which are important to running a successful business....

The world’s cyber criminals appear to have noticed that more businesses have gone online over the pandemic period, with a 13% increase last year in scam activity alone in Australia. And it isn’t only big firms that are being affected. The head of Information and Cyber Security for MYOB, Peter Wolski, gives some advice on how to protect your small business. Business Essentials Daily is...

Small Business Australia has launched a new “Keep Well and Buy Local” campaign so as to help businesses struggling as a result of the pandemic. The organisation’s Executive Director, Bill Lang, explains how big businesses are coming to the rescue for some of the half of small businesses fearing for their future. Business Essentials Daily is produced by: SoundCartel soundcartel.co...

‘It’s All Possible!’ – the book title sums up Rob Hartnett's positive approach to personal development and business. From positive thinking to positive action, he says we can all achieve our dreams. Rob outlines his four-step possibility system to help us all achieve our goals. He combines his own story of personal development and achievement, with the inspirational stories...

If you find you don’t ever have enough time in your day, it might be because you are saying yes to everything that comes your way. Business coach Les Watson – aka the Time Lord – says you need to filter out those requests from people that take you away from the important things, whether it’s in your business or in your life. If saying no is just too hard, Les has some tips...

One of the best sales opportunities that's often ignored is customer enquiries from inbound phone calls. Colin Pearce explains how to win long-term loyal customers with his six-P's approach. When the phone rings in your business, Colin insists, be prepared to answer promptly. And then, be positive from the outset, be precise when scheduling an appointment, be personal, and – most importantly...

A coach of coaches, Remi Pearson has built an international training business by practicing what she preaches. In her book “Simple Strategies for Business Success,” she promises to reveal how to dominate markets and conquer competition by giving value to customers, rather than just seeing them as a source of cashflow. Business Essentials Daily is produced by: SoundCartel soundcartel.co...

The price of your favourite cup of coffee is about rise by around a dollar thanks to a perfect storm of supply issues, bad weather and changing economics in the countries that traditionally grow the bean. The Managing Director of Café Culture International, Sean Edwards, outlines the reasons behind the price pressures, and looks at the impacts in a café industry that has lost about a...

It might be that you meet someone that comes across as your new best friend, but the charming behaviour of a sociopath is merely a front for their own selfish intentions. The best thing you can do, says Professor Gary Martin, is not hire them in the first place – but it's not always easy to spot someone with sociopathic tendencies. Professor Martin, CEO of the Australian Institute of Managem...

By employing what she calls her “Critical Alignment Model” for both herself and her clients, Remi Pearson has built an expanding, international coaching institute. In one of her many books "Disruptive Leadership: Four Simple Steps to Creating the Winning Team," she explains how to question the status quo so as to build better businesses. Business Essentials Daily is produced by: S...

If COVID-19 has taught us anything over the last 18 months, it’s the importance of workplace culture. Greg Halse, Partner at Mazars, says now is a good time to connect with your people, and understand what motivates them. It helps to nourish a sense of pride and purpose, and allow social connection to flourish within the team. Business Essentials Daily is produced by: SoundCartel soundcartel...