Behind the Toolbelt

Send us Fan Mail You can be pouring your heart into your team and still watch people drift, disengage, or quietly check out. That doesn’t always mean they’re ungrateful or lazy. Sometimes it means your appreciation is real, but it’s being delivered in the wrong language. I’m solo for episode 334 of Behind the Tool Belt, and I’m going deeper on an idea that’s been weighing on me for years: the “lov...

Send us Fan Mail If you’ve ever poured into your team and still felt like nothing is landing, you’re not alone and you’re not crazy. We sit down with Reggie Brock to unpack a simple truth that changes everything: nobody feels valued the same way. Leaders often give appreciation in the way they like to receive it, and that mismatch quietly creates frustration, disengagement, and eventually turnover...

Send us Fan Mail We break down what competitive greatness really means and why it separates average results from elite performance in business and life. We share how we train for pressure, lead through chaos, and build a culture where people rise when it matters most.  • competitive greatness as performing at our best when it matters most  • staying calm in chaos instead of panicking, blaming, or...

Send us Fan Mail Most people aren’t losing because they lack talent. They’re losing because they stop one step early. We dig into the “Power of One More” mindset inspired by Ed Mylett’s book, and we get painfully practical about what “one more” really looks like in real life. One more follow-up when you feel tired. One more rep when your body is done. One more uncomfortable decision when your brai...

Send us Fan Mail Your company can be slammed with work and still feel fragile. Phones ring, trucks roll, the schedule stays full, yet you’re waking up at night worried about cash, crew issues, and the next surprise that will knock you sideways. We’ve lived that cycle, and it usually isn’t a motivation problem. It’s a sequencing problem: fixing the wrong thing at the wrong time. We walk through a p...

Send us Fan Mail We unpack why homeowners can love the finished roof but still walk away unsure about the company. We show how everyday contractor phrases create big promises in a customer’s mind and how small communication misses kill reviews and referrals.  • the gap between what contractors say and what homeowners hear  • why customers grade confidence more than craftsmanship  • how “we’ll take...

Send us Fan Mail Building a business from zero isn’t a vibe, it’s a price. Today we’re back with Adam McChesney, founder of Builders of Authority, to talk about what it actually takes to go from an idea to a real company with real revenue, real payroll, and real pressure. Adam shares the behind-the-scenes story of building and selling an auto glass company, exiting a marketing agency partnership,...

Send us Fan Mail We move past the pain of “almost right” and lay out a practical path to tighten our process, raise the standard, and stop paying for small misses. We break down how clear standards, clean handoffs, and consistent inspection create calmer teams, better customer experience, and stronger margins.  • why “almost right” quietly steals trust, profit, and momentum  • common reasons teams...

Send us Fan Mail “Almost right” feels harmless when you’re moving fast, but it’s one of the quickest ways to bleed margin and lose trust without noticing. We’ve seen it up close: the scope is mostly clear, the crew is mostly ready, the homeowner is mostly confident, and the job is mostly done. Then the tiny cracks show up in the handoffs, the follow-ups, the notes, the schedule changes, and the aw...

Send us Fan Mail We sit down with Tim Brown to talk about why AI is already reshaping roofing and why the contractors who wait will feel the gap fast. We break down how to go “AI first” without drowning in tools, and why leadership, culture, and delegation still decide who scales. • AI as a competitive advantage for roofing companies • Fear and opportunity around AI replacing desktop work • “AI fi...

Send us Fan Mail Winter can make even great roofing companies feel shaky. When the weather turns, installs slow down, and the pipeline tightens, the stress shows up fast: self doubt, second guessing, and that quiet fear that you’re about to have a “bad quarter” that turns into a bad year. Ty Cobb Backer sits down with Dylan Mullins from All American Roof Pros to talk honestly about how leaders rid...

Send us Fan Mail We lay out a simple, no-drama plan to rebuild momentum by shrinking the gap between a slip and a restart. The Mo Gap, the Four-R protocol, and smart defaults replace shame with structure so progress feels inevitable again. • celebrating Women in Construction Week and community shout-outs • recap of the momentum series and why Mo slips • the Mo Gap and the cost of the shame tax • t...

Send us Fan Mail We break down a no-fluff system to build momentum, protect it during hard weeks, and reset fast when you slip. Five practical rules and a seven-day plan turn tiny wins into a path you can actually walk. • teasing a personal, community-impact project • why momentum is fragile and how complacency creeps in • don’t miss two days and avoid all-or-nothing traps • define maintenance mod...

Send us Fan Mail We break down why momentum beats motivation and how to build it with tiny, visible wins that compound into belief. One wall at a time, one brick at a time, we share tools, triggers, and a simple formula to keep Mo at home even when life feels heavy. • moving from hype to momentum as a resident • stacking small wins to reduce friction • identity shift from I’m trying to I show up •...

Send us Fan Mail We share how a single home show became a live stress test for culture, a trust engine for brand awareness, and a framework for long-term ROI. We break down the before–during–after system, real-time coaching moments, and why touch points beat tactics. • culture revealed under pressure, not perks • production standards as living proof of quality • authentic sales without scripts or...

Send us Fan Mail We trace our beginnings at a local home show, where a scrappy Facebook Live and two cedar gazebos led to a lasting culture of service, team pride, and community impact. The story connects organic reach, workforce advocacy, and the launch of a new nonprofit. • home show origin and the first Facebook Lives • building and auctioning gazebos to fund Workforce Now • discovering organic...

Send us Fan Mail We break down why comfort drains potential and how boring, lonely discipline leads to real growth. Personal stories, clear tactics, and a push to take full responsibility for your standards and actions. • the hard stuff vs the highlight reel • using discomfort as training • discipline over motivation • comfort unchecked becoming complacency • full personal responsibility for outco...

Send us Fan Mail We press pause on guests to get real about leadership, momentum, and why basics beat shiny objects. Clarity sets your ceiling, decisiveness sets your pace, and presence sets your culture, especially when things feel “fine.” • the danger of drift when momentum feels steady • why companies stall when leaders stall • using the flywheel and basics to build force • clarity, decisivenes...

Send us Fan Mail We unpack how AI is changing homeowner search and why reputation must live beyond a website. Steven Spence shares how Project Map It helps contractors prove local work, capture more written reviews, and create fresh, trustworthy signals that AI can surface. • Mapping real jobs to prove local trust • Dual-path review capture without logins • Public profile pages that aggregate proo...

Send us Fan Mail We sit down with Bob Burg to explore how Go-Giver principles turn craftsmanship into community trust and why money is an echo of value. The talk moves from referrals and influence to culture, purpose, and the inner work leaders must do to remove hidden limits. • becoming the first call through referrals and reputation • networking by asking, listening and helping • influence as pu...

Send us Fan Mail We close the year with gratitude, clarity, and a challenge to lead from the inside out. Success becomes the person we’re becoming, not just the things we build, and we thank our team, families, guests, and listeners for sharpening that aim. • reflection on purpose over profit  • alignment across home, work and community  • healthy fear versus unhealthy fear  • lessons from failure...

Send us Fan Mail We share why competitive greatness isn’t domination but the courage to own mistakes, restore trust, and finish the year strong. From overdue apologies to faster client callbacks, we focus on action, humility, and raising the standard when no one is watching. • defining competitive greatness as character under pressure • choosing ownership without excuses • practicing humility to l...

Send us Fan Mail We celebrate six years and 312 episodes by laying out a clear, tough roadmap for a stronger year: show up when no one claps, set goals your future self would approve, prune what drains you, and build the inner tool belt that carries you through hard seasons. Health, wealth, and spirit align as we focus on consistency, accountability, and resilience that outlasts the highs and lows...

Send us Fan Mail We share why Bob Burg’s ideas reshaped how we lead, sell, and serve, and we announce his upcoming guest spot. From the five laws to practical persuasion and follow-up, we map how value-first thinking builds trust, referrals, and durable teams. • Why value is the experience, not the product • Compensation tied to how many you serve and how well • Influence as putting others’ intere...

Send us Fan Mail What if your pipeline never had to run dry? We break down a practical, human approach to growth that outlasts algorithms and ad fatigue: show up in your community, give first without keeping score, and make people feel understood at every step. From trunk-or-treats that spark thousands of touchpoints to a 45-minute conversation that turned a routine check drop into a lifelong prom...