Assistance Stories

A fascinating look into insurance for the private rental market, and sharing economy. We're learn a lot about just how complex insurance can be for those renting their properties on platforms like Airbnb, and we heard Louise's thoughts on the future of private rental. You can find Louise on LinkedIn here: https://www.linkedin.com/in/louise-birritteri-b0b12620/

Claudia Schmiedhuber, previously of EURAMI, joins the podcast to tell us all about her new home, GAMTI. GAMTI provided education and training to the Travel and Medical Assistance world, and we hear all about it. It's a fascinating episode, and not one to miss. You can contact Claudia at https://www.linkedin.com/in/claudia-schmiedhuber/

We chat to Declan McDermott and Kate Fitzpatrick, from World Travel Protection. We learn all about their work in security, travel risk management and hear their insights on safety and global travel trends for the future. You can contact the guests at: https://www.linkedin.com/in/declan-mcdermott-71569a18/ and https://www.linkedin.com/in/kate-fitzpatrick-3408a025/

Back at last with our first episode of Season 5. A fascinating chat with Nadeem Sheikh-Ali from Charles Taylor. We hear all about life insight one of the UK's leading assistance operations, and about Nadeem's work and career.

An unusual and thought provoking chat with Duncan Minty, ethics adviser for the insurance industry. We hear all about some of the ethical challenges facing the industry, with some fascinating insights on how public opinion can lead the insurance companies to better outcomes.

A chat with Stuart Phillips and Adam Hickman of Med ResQ. We hear their insights into the world of Air Ambulances, and their origin story and what makes them unique.

A very enjoyable post conference chat with Michael Camacho, President, and Warren Brown, Co-chair of Membership committee, of THiA. The conference took place in Quebec City, in May 2024, and was a huge success. We chat about THiA, its purpose, and its members, as well as hearing all about the fun - and the hard work - for everyone involved. More information about there is available here: https://w...

An interesting chat with Nicolas Herault, of Concentrix. We get an introduction to the world of Roadside Assistance, and hear all about Nicolas' extensive experience in call centres and assistance services throughout Europe.

Juan gives us a run down of the charity work that FJN Solutions are doing, and his participation in their football event. Find out more at https://fjnsolutions.co.uk/2024/04/23/final-score/ and connect with FJN here on LinkedInhttps://www.linkedin.com/company/synchronicity-ins-ltd/

A really thorough discussion of the fascinating and complex world of air ambulances. Douglas Weisz of REVA Air Ambulances tells Tom and Juan his whole story, and opens up the inner workings of an air ambulance. We also hear about Douglas' journey, and what it takes to really make it in his industry. Guest profile : https://linkedin.com/in/douglasweisz/

Yuliya Shcherbina is from Accreditation Canada and talks to Juan and Tom about the value and importance of medical accreditation. We learn more about what's involved and where accreditation is headed in the future, as well as learning about Yuliya's global career history. Full of great info, and lots of fun. Guest profile: https://www.linkedin.com/in/yuliya-shcherbina-61175a33/

Tom and Juan chat with Sarah and Kirsty from THIS. We learn all about the newest conference on the Travel and Health insurance scene, and hear all about their mission, and their exciting plans for the future.

A chat with Carl Carter of Blink Parametric, and James Austin of Lexxika. We talk about the Uniglobal Travel Insurance Forum in Lisbon, which was chaired by Carl. We hear a review of the speakers, content and some guest feedback.

A deep dive into the world of medical assistance. Tom and Juan chat to Sharon Solomon, Head of Medical Assistance at Allianz Partners UK. A fascinating chat through the past, present and future of medical assistance, along with Sharon's own inspiring story

A fascinating chat with Lisa McPherson and Jemma Austin from Flightcare Global. Recorded in January, Lisa and Jemma tell us all about the challenges of providing emergency medical support in-flight, as well as the whole service range offered at Flightcare Global. Guest profiles: Lisa - https://www.linkedin.com/in/lisa-mcpherson-b0ba7612/ Jemma - https://www.linkedin.com/in/jemma-austin-232b8a98/

Georgie and Adam founded Repatriation Medical Services with a clear mission to provide the highest quality medical care and aviation assistance possible to those that fall ill abroad. Their extensive background in critical healthcare positions equips them with a deep understanding of what's required to deliver the highest quality service.   From planning complex air ambulance repatriations wor...

Tom and Juan host this episode, featuring an in-depth discussion around the world of international repatriation. We chat to two very experienced professionals within this field, to uncover what happens behind the scenes from the perspective of repatriation providers. 👉 Fiona Greenwood, Rowland Brothers International: https://www.linkedin.com/in/fiona-greenwood-a16b1119/ 👉 Emerson De Luca, Managi...

Tom and Jenn host this episode, for a great discussion with 4 big hitters in the insurance industry, all at the front edge of latest tech developments: 👉 Dan Andrews, Insurance Director @ Vitesse PSP Limited: https://www.linkedin.com/in/dan-andrews-62434689/ 👉 Carl Carter, Chief Commercial Officer @ Blink Parametric: https://www.linkedin.com/in/carl-carter-4843444/ 👉 Jane Hegeler, Relations Man...

A deep dive into the world of Travel Risk Management, with our panel of experts: 👉 Birger Oldorff, Managing Director @ Oldorff Consulting -  ⁠https://www.linkedin.com/in/birger-oldorff/ ⁠ 👉 Bex Deadman aka 'Travel Risk Bex' @ 8 Phase Consulting Ltd -  https://www.linkedin.com/in/bex-deadman-aka-travel-risk-bex-70b92419/ 👉 Shaun Boulter, Global Head of Security - Operations & Service...

A fascinating discussion of the current state of insurance fraud. We explore the modern techniques and tools in the fight against fraud, the drivers behind fraud and how the industry is fighting back and getting ahead. We chat to insurance fraud experts: Matt Gilham, Director @ WHITELK Fraud Performance Consulting - https://www.linkedin.com/in/matt-gilham/ Laura Horrocks, Head of Fraud Technology...

After a brief hiatus, we're back with Series 3! 🎙️ We thought we would kick things off for our first episode, with a brief re-introduction to your hosts; Jennifer Milton, Head of Operations @ Biolytica Tom Bool, CEO @ Lexxika  Juan Peña Núñez, Director of Business Development @ AMI Global Assistance  This series we'll be hosting some interesting chats with industry professionals, sharing...

A first for the Assistance Stories podcast... an in-person episode, recorded live from the WTP offices in Australia! This episode is packed full of assistance industry education, news and stories. Featuring World Travel Protection's Rodger Cook, General Manager for Global Security Services and Alerah Turner, Director of Global Provider Networks. We hear all about their fascinating roles within thi...

A German living in Spain! What a fun episode, with Sven joining me from sunny Majorca!  Sven joined the MD Medicus team in 2002 back when they were a team of 20, based from the same office in Germany. He now personally leads a team of 35+ within a 400-strong business! Sven oversees the 24/7 operations team which encompasses emergency calls, medical evacuation and the claims side of the busine...

Wow... quite an episode. Our host Tom chats to Natalie in what is surely our most honest and personal interview ever. We learn a whole load about the air ambulance industry, as well as talking about Natalie's health challenges. Full of energy and laughs, Natalie is a total whirlwind and we hope you'll enjoy listening to this as much as we enjoyed making it.

In this episode we hear about the incredible innovations from Covac Global, from the fabulous Claudia Carfi, our second consecutive Claudia. Claudia tells us all about her role, and we learn all about Pandemic safe travel, while hearing Claudia's stories of travelling the world, and settling in London - and lots more. Enjoy.  Recorded 22/06/2022