All Things MSP

In this insightful episode of the “All Things MSP” podcast, host Justin Esgar delves into the crucial aspects of growing and managing an MSP (Managed Services Provider) business as we approach 2024. Justin opens the episode discussing the ACEs conference, emphasizing its content-driven nature and its role in helping MSPs elevate their business strategies. The core of the episode revolves around tw...

In this episode of "All Things MSP," hosts Justin Esgar and Eric Anthony dive into the game-changing world of Fido keys and their role in securing IT services. The episode begins with a humorous anecdote about the battle between Liquid Death and the Arnold Palmer family, setting a lively tone for the discussion. Co-host Eric Anthony emphasizes the significance of the Liquid Death story, linking it...

In this episode of "All Things MSP," Justin Esgar and Eric Anthony are joined by Trevor Thomas, VP of Sales from Zen Contract. The trio delves into the complexities of the MSP sales cycle, emphasizing the importance of understanding a client's business beyond the technical aspects. Trevor shares insights on verticalization, tailored solutions, and the significance of addressing real business pain...

In this episode of "All Things MSP," Justin Esgar and Eric Anthony delve into the untapped potential of ChatGPT for MSPs. Justin shares his recent discovery of optimizing ChatGPT prompts to enhance communication and problem-solving. The hosts explore real-world applications, from rewriting emails to strategic planning for events like the ACE'S conference. They discuss the power of layering prompts...

In this episode of "All Things MSP," hosts Eric Anthony and Justin Esgar delve into the intricate world of compliance for IT service businesses. The discussion revolves around the non-technical aspects of running an MSP and the challenges associated with ensuring both the MSP and its clients remain compliant. The hosts emphasize the cascading nature of compliance, where adherence to regulations tr...

In this episode of "All Things MSP," Justin Esgar and Eric Anthony dive deep into the often elusive world of productivity and work-life balance. Justin shares a personal anecdote from his school days, highlighting his early knack for software installation, while Eric emphasizes the importance of frequency in managing different life domains. They explore various productivity hacks, including calend...

In this episode of "All Things MSP," host Justin Esgar and co-host Eric Anthony are joined by Ali Mahmoud, the VP of Product at Augmentt, to explore how MSPs can enhance their services and offerings in the world of cloud management, particularly focusing on Microsoft 365. They dive into the significance of security, risk assessment, and how to streamline MSP operations. Ali explains how Augmentt s...

In this episode of the "All Things MSP" podcast, host Justin Esgar and co-host Eric Anthony, producer extraordinaire, sit down with special guest Tim Bowers, CEO of Halo PSA. The episode delves into the non-technical aspects of running an IT services business and focuses on how a PSA (Professional Service Automation) system can be a game-changer for MSPs. Tim Bowers introduces Halo PSA, emphasizin...

In this episode of "All Things MSP," co-host Justin Esgar and podcast producer Eric Anthony delve into the concept of "eating your own dog food" in the world of managed service providers (MSPs). They discuss the importance of using the very products and services you sell to your clients, sharing personal anecdotes and insights into how this practice can improve efficiency, enhance support, and bui...

In this episode of "All Things/MSP," hosts Justin Esgar and Eric Anthony dive deep into the world of protection for modern communication with their guest, Gene Reich from Traceless. They discuss the recent high-profile MGM breach and the evolving landscape of cybersecurity threats that MSPs and businesses face today. The episode highlights how Traceless addresses the challenges of securing sensiti...

In this podcast episode, the hosts discuss the importance of content marketing for MSPs (Managed Service Providers) and provide tips on how to do it effectively. They suggest focusing on common problems that your target audience has, staying updated on industry trends, and leveraging social proof. They also recommend creating different types of content, such as text, audio, images, and video, and...

In this episode of "All Things MSP," hosts Eric Anthony and Justin Esgar celebrate six months of podcasting and express their gratitude to the audience. The focus of the podcast and the All Things MSP initiative is to support and promote IT service providers and Managed Service Providers (MSPs). They share exciting news about upcoming opportunities for the audience to contribute and support the ch...

In this episode of "All Things MSP," Justin Esgar and Eric Anthony dive into the essential first step in MSP marketing: building your list. They start by emphasizing the importance of having a quality list of potential clients or leads and explain how this is the foundation of successful marketing efforts. Justin and Eric outline a practical approach for listeners who may be starting from scratch....

In this episode of "All Things MSP," hosts Justin Esgar and Eric Anthony dive deep into the critical topic of pricing strategies for Managed Service Providers (MSPs). They discuss the pressing question of whether MSPs should raise their prices in the coming months and why this is crucial in today's evolving market. Justin and Eric emphasize the importance of knowing your desired income goals, unde...

In this episode of "All Things MSP," hosts Eric Anthony and Justin Esgar dive into the  world of MSP marketing. They stress the importance of understanding your target market and tailoring your marketing efforts accordingly. Eric simplifies the marketing process into three key stages: Get, Do, and Keep. He further breaks down the Get phase into awareness, evaluation, and conversion. Justin sh...

Hey there, tech enthusiasts and business aficionados! Get ready for a candid deep dive into the world of Managed Service Providers (MSPs) on the All Things MSP podcast. Join hosts Justin Esgar and Eric Anthony as they navigate the maze of calculating revenue per employee and uncover the real-deal strategies for success in this dynamic industry. Picture this: Eric starts off by throwing out some ey...

 In this episode of the All Things MSP podcast, we speak with Steve Petryschuk and John Harden from Auvik about their new SaaS management solution. They discuss the challenges of managing SaaS in a complex IT environment, and how their solution can help MSPs discover, manage, and secure their clients' SaaS applications.- The increasing adoption of SaaS applications by businesses is creating n...

In this episode of All Things/MSP, Justin and Eric intended to talk about what we put in our home network racks as well as our preferred stacks for clients.  They quickly diverged into security on the road since they have both been traveling lately.  They also discussed wiring and punchdown schemas and they go on a little rant regarding wifi range extenders.

In this episode of the All Things MSP podcast, Justin Esgar and Eric Anthony discuss the pros and cons of hiring a technician or an admin as your first employee. They argue that the best person to hire is the person who can fill the void of what you can't do or do better than you. They also discuss the importance of outsourcing tasks to save time and money. Justin and Eric start by discussing the...

In this episode of the All Things MSP podcast, join hosts Justin Esgar and Eric Anthony as they delve into the world of digital organization with their guest, Shawn Lemon. Shawn, an expert in digital workflows, highlights the importance of file structure in optimizing productivity for MSPs. He emphasizes that having a centralized resource where all team members can access documentation, client fil...

In what seems to be an innocent episode of Reddit Roulette of the All Things MSP podcast, hosts Eric Anthony and Justin Esgartake a sharp left turn into the world of project management and productivity hacks. They start by discussing "The Phoenix Project," a must-read book that tells a captivating  story while offering valuable insights into project management. Justin reveals that his company...

Welcome to another episode of "All Things MSP." Join hosts Justin and Eric as they dive into the dynamic world of pricing and client value for Managed Service Providers. Discover how this pivotal aspect can significantly impact an MSP's success and reputation. In this engaging conversation, the hosts tackle the common issue of MSP pricing. They emphasize the need to review and adjust pricing regul...

In this episode of the All Things MSP podcast we discuss the changing relationship between MSPs and tech giants like Apple, Microsoft, and Google. They discuss how these tech giants are making it more difficult for MSPs to do business by constantly changing the goalposts and demanding more from MSPs. They also discuss how MSPs may need to stop reselling these tech giants' products and services in...

In this episode of the All Things MSP Podcast, Justin Esgar and Eric Anthony talk to David Lindsay about the importance of health in the MSP industry. David is a former athlete and now a speaker and consultant who helps businesses improve their vitality. He shares his insights on how MSPs can improve their health and well-being, and how this can lead to increased productivity and profitability. Da...