Across the Funnel

Today on the show, we have Stefan Trbojevic, Head of Client Success at Tokeet, a cloud-based solution that streamlines vacation rental management from inquiry to checkout. In this episode, we talked about Stefan’s background and his decision to leave the corporate world and join a start-up. Stefan also gave us insights into their CS operations, the CS technologies they employ, and how they handle...

Today on the show, we have Ricardo Urrea Ayala, Chief Customer Officer at Pulpo, a fast-growing software startup, focused on changing the way companies manage their vehicles and fleet operations. In this episode, Ricardo talks about his customer success journey, the challenges he faced in customer success, and how he overcame them. He also outlined his core values, which he believes are essential...

Modern businesses are constantly looking for ways to improve their learning processes and LMS365 has emerged as a leading player in the cloud-based learning platform market. Head of Customer Success, Amie Weizer joins us on the show to discuss how LMS365 is giving organizations the ability to quickly shift from outdated top-down learning to inclusive democratized learning. We talked about Amie’s b...

Today on the show, we have Patrice Boffa, Chief Customer Officer at Arkose Labs, a platform that delivers long-term fraud prevention and account security to leading companies like Microsoft, PayPal and Dropbox. In this episode, we talked about Patrice’s unique background and how he transitioned from a career in software to consultancy and finally settled in the customer success world. Patrice also...

Today on the show, we have Mick Weijers, Head of Customer Success at Vormats, a platform that helps organizations transition towards more video communication in a mobile-first world. In this episode, Mick talked about how Vormats empowers effective communication and changes the way people work by adding value to different touchpoints. We also discussed the importance of personalization and culture...

Adil Saleh chats with Daniel Goldfeld, VP of Customer Success at Cnvrg.io, a platform built by data scientists for data scientists to streamline the machine learning process, so they can focus less on grunt work and more on the real magic – algorithms. The conversation starts with how Daniel transitioned from a career in engineering and finally settled in the customer success world. He also gave u...

In this episode, our host Adil Saleh chats with Jeremy Donaldson, Customer Success Leader at Totango, a Composable Customer Success Platform that provides teams with the flexibility, speed, and agility to create and deliver optimal customer outcomes. The conversation revolves around the processes incorporated at Totango and how various dedicated teams work together to ensure customer success. Jere...

In this episode, we are joined by Eran Aloni CCO at Gong.io, a revenue intelligence platform that enables high-performing teams to unlock insights from conversations to improve their deal win rates, size, and employee onboarding, Gong is currently trusted by teams such as LinkedIn, Hubspot, Slack, and Zillow, is currently the largest sales intelligence platform in the space having valued around 7....

In this episode with Mary Poppen - CCO at Involve.ai, a Customer Intelligence platform, we get to know how Involve.ai covers all areas of their customers' business whether it's revenue, communication or support. She shares how their team of tech geniuses gets integrated into their customer’s data sources to provide a personalised experience to each and every one of them and get them up and running...

In this episode, Adil Saleh chats with Maranda Dziekoński, Chief Customer Officer at Swiftly, Inc. a big data SaaS platform helping cities with public transit. and a Podcast Host from There To Here. Maranda shares her journey of how she ended up being one of the Top 25 Customer Success Influencers. The conversation revolves around Maranda’s process and CS teams at Swiftly. The podcast uncovers Mar...

In this episode, our host Adil Saleh chats with Asim Mohammad, former VP of Customer Success at StreamsSets Inc., about his unique experience of being an informal advisor for StreamSets Inc. due to its unique deployment— an on-prem software deployed as a software solution. He shares how to map the customer journeys and build standardised playbooks once you have customer data. According to Asim’s e...

In a deep conversion with Niclas, who recently exited Hive Streaming, a SaaS platform helping enterprise segment with video experiences, we talked about how Niclas set up the GTM frameworks and aligned it with customer success ops working initially as an Adviser, then VP of Customer Success and lastly the CCO. Discuss points that need your attention: Customer Led marketing and story building on an...

In conversation with Bradley Liou, Head of Customer Success at the Acquire App, who accidentally started his Customer Success journey and never settled. As per his proven and actionable knowledge, Bradley expressed what he believes makes Customer Success teams successful and product scalable. A product that provides value to the customer is integral; a) a product roadmap, b) well-integrated proces...

Today we had the pleasure to talk with Stephanie Roulic - Head of Customer success & support at Goldcast, a SaaS platform helping enterprise businesses with event marketing. We came to know that Stephanie’s team is working hands-on with customers acting a high-touch operation by helping them with onboarding, integration, and event setup. We absolutely loved the amount of time they are investin...

Today we are joined with Ziv Peled, Chief Customer Officer at Appsflyer which is a SaaS mobile marketing analytics and attribution platform. In the episode, Ziv discusses the evolution of their customer success programme scaling from a customer-facing team of 10 to 380 people. Key takeaways: Building a three-pillar customer data infrastructure to gain more visibility into customer relations. Early...

Today’s episode features Ena Mandic Head of Customer Success at Lemlist , the #1 sales automation platform for cold outreach that helps businesses scale their outbound prospecting, in just three years they have grown from 0 - $10M in ARR.  In this episode, She dives deep into how she is inducing top talent into her team at Lemlist by applying unique experiences like asking them questions to get to...

Today on the show we have Erika Villarreal , Senior Customer Success Manager at Condeco , a b2b SaaS helping customers like Nestle, Comcast, and Cricket Australia with workspace scheduling. In this episode, Erika talks about how she transitioned from the financial industry and shared her passion for living and breathing with customers which led her to step into a customer success role. We also dis...

Customer success is a term that has been gaining momentum in recent years, and for a good reason. In this episode, Adil Saleh talks to Giovanni Lepori about his experience working as head of Customer Success at Hunter.io . Please tune in to the podcast to know Giovanni’s views regarding the importance of customer success in companies worldwide and what tools allow managers like himself to run oper...

Emily Garza is the VP of Customer Success at proton.ai , a sales enablement and CRM platform for the wholesale distributor market. In this episode, we will dive deep into what motivates customer success individuals to build meaningful relationships with their customers, which enables higher revenue retention, and why having greater visibility into customer goals is essential for CS ops. Join our e...