A Sherpa's Guide to Innovation

Ben and Jay have an exceptional conversation with Tanqueray Edwards , Global Innovation & Program Director at JLL , a global real estate and investment management firm.  Tanqueray talks about standing up an innovation function at JLL during the pandemic and her subsequent new role with the organization, including the role of change management in innovation.  She also provides important insight...

Join Sherpa Host Ben Tingey as he interviews Andy Mychkovsky , a growth and product consultant for healthcare startup companies and the founder and writer of Healthcarepizza.com . And nope, it's not a pizza company. Rather, it's a blog that serves up slices of healthcare insights about digital health, value-based care, and other industry innovations  in an entertaining and thought-provok...

Ben & Jay have an inspiring conversation with Javier Lozano , Founder and CEO of Clínicas del Azúcar , a growing chain of "one-stop shops" for diabetes care in Mexico.  Armed with a willingness to explore, a passion for helping people in need (including his mother) and the theories of Dr. Clayton Christensen, Javier has created a truly disruptive innovation focused on the consumer&ap...

Ben and Jay revisit the fascinating topic of behavioral science with Kristen Berman , CEO of Irrational Labs .   Kristen co-founded Irrational Labs, a behavioral product design company, with Dan Ariely, helping companies and nonprofits understand and leverage behavioral economics to increase the health, wealth and happiness of their users.  She also co-founded Common Cents Lab , a Duke University...

In our first new episode of 2021, Jay exchanges chairs with your Sherpa host Ben Tingey !  Ben covers a lot of ground about learning/doing/teaching innovation over the past few years, a recent project related to physician burnout that's making a big impact on him and Atrium Health, and much more.  All Things Twitter: A Sherpa's Guide to Innovation Ben Tingey Jay Gerhart Support the show

This episode was originally released on January 28, 2020.  Ben & Jay reflect on what Dr. Clay Christensen has meant to each of them, their experience meeting Clay and his wife, Christine, and a few parting thoughts in gratitude for this amazing man. memoriesofclay.com How Will You Measure Your Life? The Clayton Christensen Institute The Forum for Growth and Innovation at Harvard Business Schoo...

Ben & Jay bring back two former guests and Atrium Health strategy and innovation leaders - Dr. Rasu Shrestha & Todd Dunn .  Rasu and Todd reflect back on what makes them #AtriumHealthProud during a unforeseen and unprecedented 2020, and paint a picture of what innovation at Atrium Health looks like going forward.  Plus, what have been their favorite A Sherpa's Guide to Innovation epis...

One of our favorite things to do is spotlight the incredible innovators located right here in our backyard of Charlotte, NC. This episode features Terik Tidwell, Director of the STEM Innovation Initiative and Executive Director of the Smith – Tech Innovation Center at Johnson C Smith University .  Learn about the work Terik and his team have done to boost innovation and entrepreneurship in the com...

Ben & Jay have a wide-ranging conversation with Dr. Ellen Beckjord , Associate Vice President, Population Health & Clinical Transformation at UPMC Health Plan .  Ellen is a behavioral scientist and epidemiologist working a the intersection of population and digital health.  In addition to her great work at UPMC Health Plan, Ellen talks about two additional passions, the global PinkSocks mo...

Ben & Jay talk with Scott Kirsner , CEO of Innovation Leader , a media and events company focused on Chief Innovation Officers, senior R&D execs, and intrapreneurs at large organizations who are responsible for making change happen.  Scott is also a columnist for the Boston Globe and has contributed content to a number of other publications such as Fast Company , WIRED , Variety and others...

Ben and Jay complete an epic three-episode Jobs to Be Done arc with Taddy Hall , Senior Partner at Lippincott .  A best-selling author and global innovation authority, Taddy drives growth through new product development and systematic improvements to innovation processes. He collaborated with Harvard Business School ’s Clayton Christensen for the last 20 years, including Competing Against Luck: Th...

Ben & Jay talk to Jim Kalbach , Head of Customer Experience at MURAL and author of The Jobs To Be Done Playbook , Mapping Experiences , and Designing Web Navigation .  Jim shares his perspective on Jobs To Be Done as a mindset, how an organization can start using it, and how it can influence various aspects of the organization.  Since the episode was recorded, Jim has also launched a new Jobs...

Ben & Jay welcome back Bob Moesta for the third time, talking about his new book Demand-Sides Sales 101:  Stop Selling and Help Your Customers Make Progress , co-authored with his partner at The ReWired Group , Greg Engl e.  Bob is a lifelong innovator and coarchitect of the “Jobs to be Done” theory with Dr. Clayton M. Christensen.  He's a teacher, builder, entrepreneur, and co-founder at...

Ben & Jay have a memorable and inspiring conversation with Dr. Debbie Salas-Lopez , SVP of Community and Population Health at Northwell Health .  Beyond her formal role, she is a nationally recognized speaker and educator for women leaders in medicine, with a focus on healthcare disparities and equity in care, cultural awareness and language appropriate services, and the impact of social and e...

Patrick Mulvaney & Victor Armstrong have very different but very important roles in the increasingly critical area of mental health and wellness.  Patrick is Chef Owner at Mulvaney’s Building & Loan , a farm to fork restaurant in Sacramento, California. Victor is Director of the NC Division of Mental Health, Developmental Disabilities, Substance Abuse Services at the NC Department of Healt...

Ben and Jay celebrate A Sherpa's Guide to Innovation's "diamond" episode 75 with a real jewel, a woman who's on a mission to revolutionize wellness: Anniedi Essien - Chief Swagger Officer, CEO and Founder of Idem Spark .  Anniedi talks about her personal and professional transformation from seasoned strategy and innovation consultant to a bold new entrepreneur.  Get an ins...

Ben & Jay are delighted to welcome back two researchers and thought leaders from the Christensen Institute , Efosa Ojomo and Rich Alton , to discuss their recent paper “Avoiding The Prosperity Paradox: How to build economic resilience in a post-COVID world.” This paper is a follow-up to the 2019 book Efosa co-authored with Dr. Clayton Christensen and Karen Dillon, The Prosperity Paradox:  How...

Learn about the Lowe's Innovation Labs from Josh Shabtai , Senior Director of Ecosystem, and how they use narrative-driven principles to imagine, explore, test. and create the future for Lowe's customers through emerging and exponential technologies. In this episode, we hear from Josh about: his background in advertising and video games, including a Star Wars game! how he ended up leadin...

Ben and Jay welcome Steve Koch , co-founder and Senior Vice President at customer experience consultancy Cast & Hue .  Steve talks about his career transition from marketing and advertising to human-centered design, and the critical connection of customer experience to brand.  He discusses how to overcome barriers to employing human-centered design to enhance the healthcare experience and how...

This episode’s guest is Amy Bucher, PhD , Vice President of Behavior Change Design at Mad*Pow , a strategic design consultancy working with industry leaders to create social impact. Amy is an expert in motivational design, behavior change, health, and happiness, and how technology can support them. She previously worked at CVS Health and Johnson & Johnson , and recently released an exceptional...

How might we move innovation forward in the Covid-19 era and beyond? If you're an innovator in healthcare, you need to connect with the Innovation Learning Network . This episode features members of the ILN Core Team : Christi Zuber - Executive Director, Cynthia Bazan - Events & Operations, and Tim Rawson - Growth & Insights. In the words of Zayna Khayat, PhD , "the ILN helps tur...

Catch the wave! Bermon Painter is the EY Innovation and Strategy Director at the Charlotte EY wavespace™ . He has spent the past 20 years with a focus on product strategy, customer experience, user experience design, and enterprise application development across numerous industries. He frequently speaks at conferences and facilitates workshops around the world on digital transformation, product st...

Sherpa Host Ben Tingey talks with two Sherpa's Guide to Innovation podcast vets and innovation pros,  David Phillips of Faster Glass and Eric Gorman of Wily LLC , about the rapid pivot to innovating virtually during COVID-19.  Hear about what's worked well (technical moderators!), what's challenged them (customer discovery/ethnography), and what might endure for facilitating innovat...

It's another closet studio edition! For episode 67 we have the privilege of listening to the brilliant mind and disarming wit of our Innovation Gladiator, Dr. Jean Wright , as she reflects on her impending retirement and the things she's learned as the Chief Innovation Officer at Atrium Health , such as:  Innovation is actually code for change management How she got her "Gladiator&q...

Jason Rome of Skookum joins us on A Sherpa’s Guide to Innovation podcast again, this time talking about the common misconceptions and misapplications of design thinking. He pulls in his customer experience insights, just as he did on Episode 25 , to explain how the value of design thinking is not found in the workshop event but in the subsequent iterations and execution of the work. Collected from...