The Post-Sales Podcast

In this episode, I sit down with Andrea Pasero, a 10-year digital CS veteran, to clear up one of the most misunderstood areas in customer success: the difference between digital and scaled CS, and why getting it right matters more than ever right now. We explore why digital CS is no longer optional, how AI is leveling the playing field for customers of all sizes, and what it actually takes to buil...

In this episode of The Post Sales Podcast , I dive into one of the most overlooked skills in Customer Success: stakeholder management. We explore why successful CS leaders don’t just manage accounts — they map influence, understand decision dynamics, and align stakeholders beyond feature requests. We discuss: Why stakeholder mapping is critical for retention and expansion How to move conversations...

Think Big. Start Small. Implement AI Tomorrow. In this episode of The Post Sales Podcast , I sit down with Emilie Dubau, CS leader and engineer, to cut through the AI hype and focus on what actually works. We break down three practical AI use cases you can implement tomorrow: Building a “squad” of AI assistants to act as sparring partners Using AI for scalable enablement (slides, quizzes, podcasts...

Why Your Customer Health Score Might Be Lying to You… In our debut episode, I sit down with the brilliant Sally Stoewe to unpack what it really takes to build a meaningful customer health score. We go beyond the buzzwords and into the real-world lessons—from messy failures to scalable frameworks. Whether you're a one-person CS team or leading a global org, this one’s for you. Here’s what we co...