New Patients Now

Most practice owners want more new patients — but very few have a realistic, repeatable system for achieving consistent new patient growth. In this episode of New Patients Now, Flint Geier breaks down a proven framework for setting a new patient baseline your team will understand, believe in, and execute against. You’ll learn how to calculate a realistic starting point, account for seasonality, an...

Podcast Description  Most practices believe they’re patient-centric. But when you look closely at how patients actually experience the practice — from the first phone call to ongoing care — the truth is often very different.  In this episode of New Patients Now, Flint Geier breaks down the real difference between patient-centric and practice-centric models. He explains why convenience, simplicity,...

New Year’s resolutions are broken by Valentine’s Day — and deep down, you already know why. In this episode, we dismantle the myth that real change comes from making a list on January 1st. Instead, we walk through a practical, no-nonsense framework for attracting better results in your practice and your life — without relying on motivation, wishful thinking, or “throwing it out to the universe.” Y...

In this episode of the New Patients Now Podcast, Flint Geier shares a powerful lesson on how the way you handle crises in your practice can define your reputation with patients. Drawing from a surprising personal experience in Italy, Flint walks through the importance of maintaining high standards of service, even when things go wrong. The episode explores strategies for over-communicating with pa...

Most practices say they want more new patients… but almost none are willing to do the one thing that guarantees change: train their team. After completing almost 36,000 in-office trainings, patterns become impossible to ignore — not just in the teams themselves, but in the beliefs doctors carry into the process. This episode gives a behind-the-scenes look at what really happens when a practice com...

In Episode 14 of the New Patients Now Podcast, Flint Geier breaks down the often-overlooked leadership skill that determines whether your practice grows or stalls: accountability. In this powerful episode, Flint explains why most people naturally resist being held accountable, the difference between micromanaging and true leadership, and the four essential pillars every practice owner must master—...

In this episode of New Patients Now, host Flint Geier sits down with Dr. Larry Black, a South Georgia dentist whose practice has undergone a massive transformation since joining the Scheduling Institute in 2021.    Dr. Black shares how his team grew from seeing 18 new patients per month to over 70, all without adding staff or operatory space. He credits the breakthrough to on-site team training, c...

Have you tried multiple marketing companies and still aren’t seeing results? Flint Geier and Luke Infinger break down why most growth struggles aren’t about the marketing, they’re about mindset, systems, and ownership. Learn how taking responsibility, building the right systems, and being ready to adapt can create massive results in your practice. “Find someone to emulate, reverse-engineer it, and...

Most practices think their biggest opportunities lie in case acceptance or treatment planning. But here’s the truth: you’ve probably already lost over $1 million before a patient ever walks in your door. In this episode, Flint breaks down the shocking statistics that reveal why practices struggle with growth, payroll, and patient satisfaction: • Only 68% of calls are answered. • Only 42% of answer...

In this powerful episode, we bring together a panel of experts to discuss the connection between personal development, team training and well executed marketing. Join Flint Geier from The Scheduling Institute and Luke Infinger from Hip Creative, along with two successful orthodontists, Dr. Brian Rochford and Dr. Jeff Goldberg. They share their candid journey of building a high-performing team and...

Flint tackles the single most powerful lever for practice performance, backed by compelling data. Discover how increasing engagement can boost productivity by up to 23%, reduce absenteeism by 78%, and cut turnover in half. This episode introduces the "Engagement Scale," a practical tool to assess your team and a proven plan to build a culture where everyone is invested in success.     Take the 5-S...

Are you paying for technology that isn't delivering? This episode cuts straight to how to make your practice's tech work for you and your patients. Flint exposes common missteps and arms you with the insights to transform your digital tools from mere expenses into powerful assets that genuinely improve patient satisfaction and streamline your operations.   Take the 5-Star Challenge! Visit our Webs...

Are you struggling with case acceptance? It's time to rethink your treatment presentation. This episode, Flint uncovers why traditional methods fall short and how addressing the patient's willingness to accept help can transform your practice. He breaks down the "ABCs" of patient commitment, and shows you how to apply these principles for real results.   Visit our Website Take the 5-Star Challenge

Are you processing patients or truly welcoming them? Uncover the often-overlooked elements that build unwavering patient trust and engagement. This episode dives into the 7-step checklist designed to elevate your practice from reactive to proactive, ensuring happier patients and a more productive team.  Visit our Website Take the 5-Star Challenge

Feeling stuck? This 4th of July week, Flint talks about independence for you and your practice! He exposes the "false narratives" that prevent doctors and teams from reaching their full potential. Discover how to challenge assumptions, empower your staff, and cultivate an office where growth and opportunity isn’t just something for “those practices” in “those places” with “those team members”.   ...

Most practices obsess over the greeting and forget the goodbye. In this episode, Flint breaks down the full patient journey — from welcome to farewell — and shows you how to create moments that stick, systems that scale, and experiences that keep patients coming back. Podcast Website   Take the 5-Star Challenge

Ready to convert more calls into patients? This episode is a deep dive into the 7 biggest mistakes practices make on new patient phone calls. We cover everything from proper greeting and handling questions to crucial follow-up. Stop the leaks in your patient acquisition – tune in now and get immediate results!   TAKE THE 5-STAR CHALLENGE   VISIT OUR WEBSITE

You answered the phone – now what? In Part 2 of this series, host Flint Geier dives into the critical next step in new patient acquisition: mastering the initial phone call. Building on the foundation of availability from Part 1, learn how to shift your team's mindset and create a welcoming, efficient experience that converts more callers into scheduled patients.   Take the 5-Star Challenge today...

Is your practice unintentionally turning away new patients? In Part 1 of this series, Flint Geier dives into the often-overlooked power of availability. Discover how to calculate the real cost of missed calls and understand why being reachable is the essential first step in mastering the first impression.   Take the 5-Star Challenge today for FREE to see where your practice is missing new patient...

Flint Geier has spent over a decade helping doctors scale their practices. As a keynote speaker, trainer, and practice growth expert at the Scheduling Institute, he knows what works — and more importantly, what doesn’t. Now, he’s pulling back the curtain and sharing what he’s seen behind the scenes in the most successful offices in the country. If you’re a private practice owner, doctor, or team l...