Modern Storage® Unpacked

“I might need it someday” and “But I paid good money for it” have a lot in common. Especially when neither one gets anything out of your closet. 😂 In Episode 89 of MODERN STORAGE® Unpacked™, Hannah and Kaylee put millennials and boomers’ storage habits to the test. Who saves more? Who actually knows where everything is? And does buying organizers for your clutter count as having it under control?...

The dress code for this facility tour? Apparently, enchanted. In Episode 88 of MODERN STORAGE® Unpacked™, Hannah trades her usual tour attire for a pink wig and tiara, while Mike steps into his wizard era for a special Halloween tour of Modern Storage® West Little Rock. Join them on location as they take you around the facility and bring a little seasonal fun to the world of self storage. It’s a c...

Everyone loves a good deal. But when two storage facilities keep lowering their prices to beat each other — who actually wins? 🤔 In Episode 87 of MODERN STORAGE® Unpacked™, Hannah and Kaylee are unpacking the role of discounts in self-storage and what happens when a promotion quietly becomes your entire sales strategy. They talk $1 move-ins, first-month-free offers, competitor price matching, and...

Everyone has a strong opinion about what you should keep. Things get a lot more interesting when it's their own stuff on the line. 🔥 In Episode 86 of MODERN STORAGE® Unpacked™, Hannah and Kaylee are putting self-storage hot takes to the test — and a simple decluttering rule somehow turns into a full-on closet defense. 😂 "If you haven't used it in a year, get rid of it." Totally...

The customer wants to be right. You want to be helpful. And sometimes those two things make for a very interesting conversation. 😅 In Episode 85 of MODERN STORAGE® Unpacked™, Hannah and Kaylee are getting into the customer service situations nobody really prepares you for — from "match their price or I'm leaving" to the classic request for a manager. We've all been there. And we...

Sometimes a storage unit represents a lot more than needing extra space. 💛 This week on MODERN STORAGE® Unpacked™, Hannah sits down with Melissa for one of the most meaningful conversations we've had on this podcast — a real, honest look at the human side of self-storage. People often need storage during some of the hardest moments of their lives. Moving. Downsizing. Financial hardship. Divor...

Survey says… things are about to get competitive. 😂 This week on MODERN STORAGE® Unpacked™ , we're taking a break from our regularly scheduled storage conversations for the first-ever STORAGE FEUD! Brooke joins the podcast as our guest host while Hannah and Kaylee battle it out to see who knows self storage—and the Modern Storage® team—best. But here's the catch: these aren't answers...

How much would you pay to make your life just a little bit easier? Probably more than you think. 😂 In Episode 81 of MODERN STORAGE® Unpacked™, Hannah and Kaylee are talking about The Price of Convenience — and calling themselves out along the way. DoorDash because you don't feel like cooking. Grocery pickup so you don't have to walk the whole store. Paying extra to skip the commercials. S...

The self-storage industry is shifting — and Hannah and Kaylee are breaking it all down. 📦 In this episode of MODERN STORAGE® Unpacked™, we're stepping back from the day to day to talk about the biggest trends shaping self-storage in 2026. What's happening with the market? Why are customers keeping their units longer? How is the housing market driving storage demand? And what does AI actua...

We're back on location — and this week we're heading to Maumelle. 🎙️📍 Hannah is on site at Modern Storage® Maumelle with Brooke — our Sales Support Coordinator — for a tour of one of our most unique facilities in the Modern Storage® family. And what makes this one stand out? It's not just the amenities. It's the people. Brooke describes the Maumelle location as having a close-knit...

We're switching things up this week. 😄 In this episode of MODERN STORAGE® Unpacked™, Hannah and Kaylee are playing Who's Most Likely To — and getting to know each other (and themselves) a little better in the process. Who completely disappears on vacation with zero service and zero regrets? 🏝️ Who spent two hours at the Little Rock air show frantically clicking their car alarm trying to f...

You only get one chance to make a first impression—but that impression might happen before a customer ever walks through your door. This week on Modern Storage® Unpacked , Hannah and Kaylee are talking about the little things that shape a customer's perception of a business. From your website, Google reviews, and social media presence to curb appeal, cleanliness, communication, and the way a c...

Anyone can open a storage facility. But building a brand that people actually recognize, trust, and come back to? That takes intention. 📦 In this episode of MODERN STORAGE® Unpacked™, Hannah and Kaylee are exploring what it really takes to build more than just a building — and why the brand work you do early on becomes the foundation everything else is built on. Whether you're running one loc...

This week we're taking the podcast on location! 🎙️ Hannah is on site at our Shackleford Road facility in Little Rock, Arkansas with Tyler — the facility manager — for a full tour of one of our favorite locations. From climate-controlled units that keep your belongings safe from Arkansas heat and humidity, to fully enclosed RV storage built for the serious adventurer, Tyler shows Hannah everyth...

Storage auctions — you've probably seen the shows, but what actually happens in real life? 🔨 In this episode of MODERN STORAGE® Unpacked™, Hannah and Kaylee are pulling back the curtain on the entire auction process from start to finish. How does a tenant end up at auction in the first place? How long do they have to pay before it's too late? Can you actually bid on your own unit? And do...

Have you ever thought about opening your own self-storage facility? 📦 This is the episode you need to hear first. Hannah and Kaylee are walking through every step it takes to go from idea to opening day — city planning, zoning, approvals, design, construction, and what comes after the doors open. This isn't about quick money. This is for the people who see self-storage as a real career and wa...

This week we're pulling back the curtain — and Hannah is spilling everything. 🎙️ Kaylee sits down with our very own storage facility manager for a full confession session — from her very first day on the job to how her entire perspective on the industry has shifted over time. Was it what she expected? How often does she actually get to sit down? And what has working in storage taught her about...

In this episode, Hannah and Kaylee dive into all things July 4th, including how to properly and safely store fireworks after the holiday. From seasonal organization to protecting your items from heat and damage, we're sharing practical storage tips that can help you stay organized this summer. If you're looking for self storage in Arkansas, climate-controlled storage, or simple ways to kee...

This week, Hannah is connecting with Vince — a storage industry consultant based in Europe — to talk about what self-storage looks like across the pond. Vince shares what he's noticed about Modern Storage®'s amenities and how operators overseas are working to bring similar tenant experiences to their own markets. He also opens up about his own consulting business and how he helps local sto...

Okay we have to be honest — we've both had moving moments we're not proud of. 😂 And this week on MODERN STORAGE® Unpacked™ we're reacting to real moving fails and hacks and it got really funny really fast. From absolute packing disasters to genius moves we wish we'd thought of sooner — this episode is equal parts entertaining and actually useful. But we want to hear from you too!...

Moving in the summer is rough — but it doesn't have to be miserable. 🌞 In this episode of MODERN STORAGE® Unpacked™, Hannah and Kaylee are sharing their best tips for making your summer move smoother, less stressful, and a whole lot more manageable. From packing strategies to avoiding the most common moving day mistakes, this one is full of practical advice you can actually use. Hannah also s...

Is minimalism killing the self-storage industry — or is that just what social media wants you to believe? 🤔 Hannah and Kaylee dig into the minimalism trend and whether it's actually affecting storage facilities, occupancy rates, and the industry as a whole. Because sure, everyone online has clean countertops and empty shelves — but somebody's still renting those units. This one is for ope...

Kaylee is giving it all up this week — the marketing secrets, the golden ideas, and the real strategies behind Modern Storage®'s growth. If you've been wondering what it takes to stand out and actually thrive in the marketing space, this episode is your answer. Tune in, take notes, and get ready to level up. 🎙️

In this episode, Hannah sits down with Mike, one of our facility managers, to talk through what it really takes to run a successful self storage facility. From daily operations to customer experience and leadership, Mike shares practical insights on what managers should focus on to keep their facility performing at a high level. Whether you’re currently managing a facility or preparing to step int...

In this episode of MODERN STORAGE® Unpacked™ , Kaylee and Hannah break down what the best self storage operators are doing to stand out in today’s market. From operations and customer experience to marketing and team performance, we cover the habits and strategies that can help take your facility to the next level. Whether you’re opening a new location or improving an existing one, this episode is...