The Travel Advisor's Handbooks
Beyond the Handbooks
Welcome to Beyond the Handbooks — practical insight from the minds behind the manuals. This is the podcast for travel advisors who want to think deeper, sell smarter, and build stronger businesses — beyond what fits on the page. Hosted by the authors of the best-selling Travel Advisor Handbooks series - CLIA Hall of Famers Michael Akana and Christopher Grum , plus Elite Cruise Counsellor Scott McAlister . Each episode, we take the concepts you know, the challenges you face, and the questions you don’t always get clear answers to — and talk through what actually works in the real world. Because...
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The Travel Advisor's Handbooks
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3. Nov 2026
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A Deep Dive Into Our First Book: The Travel Advisor's Handbook 17.02.2026 30:10
Send us Fan Mail For those who may not have read it or are unfamiliar, Michael , Chris , and Scott share details on their first best-selling book - The Travel Advisor's Handbook .
Getting to Know Us: Meet Chris Grum, ECC 10.02.2026 38:50
Send us Fan Mail In our second "get to know our team" episode, Michael and Scott interview their co-author Chris .
Is Your Voicemail Helping or Hurting Your Business? 03.02.2026 14:31
Send us Fan Mail When customers or suppliers call and miss you, what are they hearing and how does that message (or lack of message) affect what they think of your business? Michael , Chris , and Scott share their thoughts and some tips.
Getting to Know Us: Meet Michael Akana, ECCS 27.01.2026 20:50
Send us Fan Mail Get to know co-author Michael as Chris & Scott interview him.
A Deep Dive Into Our 3rd Annual Seminar at Sea 20.01.2026 39:20
Send us Fan Mail Chris , Michael , and Scott preview the upcoming 3rd Annual Travel Advisor's Handbooks Seminar at Sea .
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