Dog Grooming Business Help & Support

Does running your grooming business sometimes feel like one never-ending to-do list? You spend all day grooming dogs, replying to customers, managing appointments and dealing with the everyday demands of the salon. Yet somehow, you still finish the day feeling like you haven't done enough. If that sounds familiar, this episode is for you. In this solo episode, Bill talks about why running a groomi...

In this episode of the Dog Grooming Business Help & Support Podcast, Bill is joined by Alison Clark, owner of Doggy Styles, to talk about her journey from a career in IT to building a successful and growing pet grooming business. What started as a way to find something for herself while balancing work and family life has grown into something much bigger. Alison shares how she discovered dog gr...

Thinking about starting your own dog grooming business, but worried it's too risky? In this episode, Bill explores a question he recently received from a groomer who had been made redundant and was considering opening her own salon. At 45, with grooming qualifications and a potential premises already in mind, she wanted to know whether she was mad to take the leap into self-employment. But is havi...

In this episode of the Dog Grooming Business Help & Support Podcast, Bill is joined by Kirsty Thorner from specialist pet business insurance brokers Brooks Braithwaite to tackle a subject that every groomer needs to understand: business insurance. Insurance is something many of us take out and then forget about, assuming we're covered if something goes wrong. But as Bill and Kirsty discuss, th...

Do your accounts keep getting pushed to the bottom of the to-do list? You sit down intending to sort them, then suddenly making a coffee, answering messages or even picking up dog poo seems much more appealing. If that sounds familiar, this episode is for you. Bill looks at why so many groomers feel overwhelmed by the financial side of running their business and why “do the accounts” is actually a...

A gap in your grooming diary doesn’t always mean you need another dog. In this episode, Bill looks at a trap many groomers fall into: seeing an empty appointment and immediately thinking it needs to be filled. But a full diary and a profitable diary are not the same thing. You can be booked solid, working long hours and physically exhausted, yet still reach the end of the month wondering where all...

In this episode of the Pet Grooming Business Podcast, Bill talks about the important difference between having customers and building real client relationships. Many groomers experience customers turning up late, cancelling last minute, ignoring messages, pushing boundaries or disappearing to another salon. But rather than simply blaming the customer, Bill asks an uncomfortable but powerful questi...

For this very special 200th episode of the Pet Grooming Business Podcast, Bill is joined by friend, Certified Money Coach and cognitive hypnotherapist Fanny Snaith . Reaching 200 episodes is a huge milestone, and Bill reflects on where the podcast began, the impact it has had on groomers around the world, and why conversations like this continue to matter so much. In this episode, Bill and Fanny e...

In this episode of the Pet Grooming Business Podcast, Bill talks about something that is often overlooked in business but can make a huge difference to long-term success: celebrating your wins. These wins are not always the big milestones, like hitting six figures or winning awards. Sometimes they are the everyday moments where you do something your old self would not have done, such as putting yo...

In this solo episode, Bill reflects on another powerful week inside the Pet Groomer Business Programme , sharing the real wins, conversations and mindset shifts happening within the community. As the podcast approaches its 200th episode, Bill looks at why business growth is not always about finding more information, working longer hours or adding more dogs into the diary. Often, the biggest change...

In this episode, Bill is joined by Elizabeth Johnson, owner of Rough to Regal in Staffordshire, to discuss the difficult experiences, health scare and sheer determination that led her to finally open her own salon. She shares the reality of launching a business with no customers waiting outside, financial pressure mounting and very few people believing she could make it work. From handing out leaf...

This short, sharp and straight-to-the-point episode asks an important question: are the groups and conversations you surround yourself with helping your business, or quietly holding you back? Bill explores how Facebook groups, WhatsApp chats, networking circles and even well-meaning friends or family can influence your confidence, decisions and beliefs. Just a few minutes spent absorbing constant...

In this solo episode, Bill reflects on some of the powerful conversations that came up during recent Pet Groomer Business Programme coaching calls. From mindset wobbles and business overwhelm to pricing doubts, client feedback, teeth-cleaning education, marketing struggles and the importance of clear systems, this episode looks at the areas of business that many groomers quietly struggle with. Bil...

In this episode, Bill chats with master cat groomer Jo Wallace about her new online course, Happy Cat, Happy Groomer , and her welfare-led approach to working with cats. Jo shares why cat grooming does not have to feel intimidating, how solo groomers can build confidence, and why understanding the individual cat in front of you is key. They discuss handling, behaviour, owner expectations, boundari...

In this episode, Bill is joined by Cheryl and Natasha from Woof Wellness to talk about how frustration in the grooming salon turned into a brand-new product range created specifically for dogs. Cheryl shares her experience as a groomer and competitor struggling to find shampoos that were kind, effective and reliable, especially for dogs with sensitive skin, allergies and coat issues. Natasha bring...

In this short solo episode, Bill talks about the mindset shift every pet groomer needs to make when running their own business: moving from seeing yourself as “just a groomer” to recognising yourself as a business owner and entrepreneur. Bill explores what really keeps groomers going through the difficult days, from pricing worries and awkward customer conversations to overwhelm, slow bookings, co...

In this episode, Bill chats with Pam Rowley of Best Friends Pets as she celebrates an incredible 40 years in dog grooming. From starting out in the days of “poodle parlours”, Yellow Pages adverts and hand shears, to becoming an educator, examiner and long-standing business owner, Pam shares a fascinating look at how the grooming industry has changed over the decades. This conversation explores the...

In this episode, Bill is joined by Mia Overnas and Carola from GroomerDK UK to talk about their upcoming book, The Hairy Universe of Hand Stripping . Together, they explore why hand stripping is such an important but often misunderstood grooming technique, and why it is at risk of becoming a dying art. Mia and Carola share the inspiration behind the book, the knowledge gaps they see in the groomin...

In this episode, Bill is joined by Katie Darcey from Katie Grooms Dogs for a colourful conversation about life as a dog groomer, building confidence in your pricing, setting boundaries, and finding your own path in the industry. Katie shares her journey from canine hydrotherapy into grooming, her experience in corporate salons, and how she built her own business after relocating to Devon. She talk...

In this episode, Bill is joined by Vicky Clark from The Pet Accountant for a no-nonsense conversation about pricing, profit, numbers, and the realities of running a pet business. They dive into why pet professionals need to stop copying everyone else’s prices, why small £3 or £5 increases often are not enough, and why knowing your numbers is essential if you want to build a sustainable business. V...

In this episode, Bill sits down with Shayla Knipe and Chris Phillips from Stylish Canine in Australia https://www.stylishcanine.com.au/ for an honest and inspiring conversation about pricing, perception of value, burnout, customer experience, and what it really takes to build a premium grooming business. Shayla shares her incredible 20+ year journey through the animal industry — starting as a vete...

What does it really take to turn grooming into a profitable, flexible business? In this episode, Bill continues the conversation with Amy and Matt from Hazel Grove Hound and Feline , diving deeper into how they built a successful grooming business after leaving their careers as electricians. This time, the focus is on the numbers, decisions and mindset shifts that helped them go from uncertainty t...

As pet groomers, we work with people from all walks of life – and that includes families navigating challenges we may not always see or fully understand. In this episode, Bill is joined by Danielle Gardner to talk about the realities of being a parent to a child with special educational needs (SEN) . While this might feel outside the usual “business” conversation, it’s an important one – because u...

Think TikTok isn’t for you? Think again. In this episode, Bill is joined by Ciara Attwell to break down how pet groomers can actually use TikTok to grow their business – without feeling awkward or overwhelmed. Ciara shares her journey from complete beginner to building a strong online presence, and explains how groomers can do the same using what they already do every day in the salon. They cover:...

Do you feel like your business depends on you for everything? If you’re constantly firefighting, answering questions and dealing with the same issues over and over again, the problem might not be your team… it might be your systems. In this episode, Bill is joined by business coach and author Marianne Page , to talk about her book Simple, Logical, Repeatable and how systems can completely change t...