Better Every Shift

Australia has been using door control and flow path for roughly a decade longer than we have — and it's still wrestling with the same recruitment, burnout and mental health problems you are. After separate trips there, Zam and Fire Chief Jason Caughey compare what they saw: state-level purchasing that puts the same PPE and apparatus in downtown Sydney and rural towns, decon taught from the first d...

“Meet me at the bench.” That’s it. No explanation required. Retired Orlando firefighters Chris DeMaagd and Joseph McCluan created The Bench 988 as a safe place for firefighters who want to connect with someone — ideally starting a conversation before they hit a crisis point. The Bench 988 started as an idea to memorialize two Orlando firefighters lost to suicide but quickly grew into something muc...

Community risk reduction doesn’t have to start with smoke alarms, fall prevention or another familiar program. Sometimes it starts with a firefighter asking, “What does our community actually need?” Cherry Grove (Michigan) Fire and Rescue Chiefs Noah Knauf and Aaron Sogge have taken that approach with Dad 101, a class created by dads for dads that tackles everything from infant care and choking to...

“Stop talking. Give me reps.” That’s the message from the What Firefighters Want survey report focused on training. Captain Lisa Burton joins Zam and Janelle to break down the survey findings, including the fact that motivation isn’t the issue; it’s securing training that respects firefighters’ time and prepares them for the job. The discussion gets into checkbox drills, instructor qualifications,...

  As mark the 25-year remembrance of 9/11, FDNY Chief of Department John Esposito joins podcast hosts Lt. Aaron Zamzow, Jim Dudley and Rob Lawrence for a deeply personal conversation about 9/11, its enduring impact and the lessons that continue to shape fire, EMS and law enforcement. Esposito was a newly promoted FDNY lieutenant on Sept. 11, 2001. He recalls returning to the city after the towers...

The worst time to figure out how you’ll respond to trauma is after it happens. Resilience has to be built beforehand — through sleep, relationships, fitness, trusted peers and a culture where asking for help is part of the job, not a last resort. That idea sits at the heart of our conversation with retired FDNY Captain Frank Leto, who helped shape the department’s counseling and peer support progr...

“Call the meeting. Get them in the same room.” That simple advice helped spark a leadership think tank that has spent more than a decade connecting fire service leaders around the problems, ideas and pressures that rarely fit neatly on an agenda. Fort Lupton (Colo.) Fire Protection District Fire Chief Greg Ward explains how to make it work: Keep it simple, bring in people who don’t all think alike...

There’s no single leadership style that works for every person, problem or moment — and Milwaukee Fire Chief Aaron Lipski learned that through plenty of trial and error. Raised around two very different leadership models, Lipski describes his grandfather as measured and graceful, while his father was direct, information-driven and confrontational when necessary. Over nearly 30 years in the fire se...

The battery fire may get the attention, but the vehicle’s weight could create the next problem. Deputy Chief Vince Bettinazzi returns with a broader look at electric vehicle response, including how heavier vehicles, low centers of gravity and reduced lifting points can complicate stabilization and extrication. He explains why crews must identify EVs early and understand what their equipment can ac...

You’ve probably read — or at least skimmed — a NIOSH firefighter fatality report, but do you know what to do with it? Or how it came to be? Wesley Attwood, a senior investigator with NIOSH’s Fire Fighter Fatality Investigation and Prevention Program , explains how departments request an investigation, what investigators examine and why the process is voluntary, independent and nonpunitive. He also...

You can be absolutely right and still lose the room — all because of your tone. Drawing from personal experience, Zam shares four practical lessons for saying what you mean, with respect. Whether you're leading a company, mentoring a probationary firefighter or challenging a policy you disagree with, this episode is a reminder that leadership isn't just about what you say — it's how you say it. Em...

The next hazmat challenge probably isn't coming — it's already in your first-due. Mesa Fire and Medical Department Captain Jim Barnhart has spent years studying lithium-ion batteries, photovoltaics and emerging energy systems, and he makes the case that firefighters need to stop treating these incidents as rare exceptions. Using the recent Los Angeles Boyle Heights cold storage fire as a launching...

“Why do we have all of these fire agencies?” It’s a question many in the wildland world have asked for years — and Chief Brian Fennessy is now in position to do something about it. The director of the newly created U.S. Wildland Fire Service explains what it means to build an entirely new federal fire organization from the ground up and why the mission extends far beyond changing patches and organ...

One routine smoke investigation. Ten minutes later, a cold storage building erupted around Firefighter Andrew Klein. This week, we’re revisiting the harrowing close call that nearly ended Klein’s career. Klein walks through the fireground decisions, details the hidden danger of a cold storage building packed with spray foam insulation, and recalls the moment his PPE became the only thing standing...

“Pain sucks,” as Zam puts it — and ignoring it doesn’t make it go away. Dr. Bita Shahidi, a physical therapist who has worked with firefighters and professional athletes, explains why the aches and pains firefighters push through during their careers often become the injuries that define retirement. She urges firefighters to approach their bodies like tactical athletes, with regular movement scree...

“Everybody just calm down about NERIS.” That’s Zam’s charge to Misfit Nation this week as he speaks with NERIS lead developer Craig Weinschenk. The conversation goes beyond software updates and reporting requirements to explore how the fire service can finally quantify rescues, identify emerging risks and make a stronger case for the resources it needs. As director of research for the Fire Safety...

AFG, SAFER, and Fire Prevention and Safety grants are open — and the clock is already ticking toward the June 22 deadline. For Lexipol grant specialist Jane Prescott, it's the fire service equivalent of the Super Bowl: Hundreds of millions of dollars in available funding, a compressed application window and departments across the country scrambling to get their requests submitted. Prescott joins Z...

Nobody tells you that becoming chief means owning problems you can’t fully control, absorbing pressure that doesn’t clock out and still leading like the weight isn’t showing. Columbia (Mo.) Fire Chief Brian Schaeffer digs into the uncomfortable realities of adding bugles, including the pressure to move an organization forward when maintaining the status quo is far easier. Schaeffer talks successio...

Fitness is so much more than hitting the gym from time to time in order to pass an annual exam. It’s about whether you can get the job done today AND 20 years from now, not to mention whether you’ll actually be able to enjoy your retirement. Chief Darin Wallentine, chair of the Firefighter Safety Stand Down , breaks down this year’s fitness theme and why the campaign expanded from five days to sev...

For years, Zam was known as “the fitness guy” in the fire service, preaching workouts and functional training. But his perspective has evolved to recognize that firefighter health is rooted in the convergence of several factors — the difference-makers for career longevity: Nutrition and hydration to reduce inflammation Functional fitness, mobility and core work to improve performance and reduce in...

“We have to rethink it.” That’s the challenge Battalion Chief Dena Ali brings to our latest conversation on firefighter mental health, not because the fire service hasn’t made significant strides but because too many firefighters are still struggling in silence. In her return to Better Every Shift, Ali explains why leadership, sleep and psychological safety are deeply tied to firefighter wellness,...

Dr. Lori Moore-Merrell is working to elevate the fire service. She prioritized this mission during her tenure as U.S. fire administrator and continues the push in her new role as principal fire safety strategist for UL Research Institutes’ Fire Safety Research Institute . Dr. Lori details the new role, spotlighting FSRI’s role in advancing global fire safety research, especially in lithium-ion bat...

Chief Andy Starnes, our resident thermal imaging expert, is back for a thermal imaging 101 crash course: how to check the TIC every shift, how to clean it, where to attach the TIC to your gear, plus some basic do’s and don’ts. Starnes, the founder of  Insight Fire Training , explains how to maximize the technology while avoiding the “Filmmaker Firefighter” problem. Starnes details some unique feat...

How could they not see it coming? It’s a common knee-jerk reaction to news or incident reports about calls that went south. But Dr. Rich Gasaway — a former fire chief and the founder of Situational Awareness Matters — cautions against judgment, emphasizing that it can be extremely difficult to see the red flags flying around us, as stress compromises decision-making during high-risk situations. Yo...

How can we be the best 2030 fire department, today? That’s Fire Chief Dan Munsey’s goal for the San Bernardino County (Calif.) Fire Protection District, which has become one of the most progressive agencies in the country in recent years. Chief Munsey details some of the initiatives underway at SBCFPD and urges fire service leaders to prioritize technology and innovation that better serves both th...