Total Retail Talks

In episode 397 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Raphael Peck, CEO of Brixton, a Southern California-based apparel and headwear brand. Peck provides an overview of the brand (1:00), details his professional background in retail that led to his current role (2:50), and touches upon his history of growing brands, including his strategy…

In episode 396 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Amy Errett, founder and CEO of Madison Reed, a hair color company revolutionizing the way women color their hair. During the wide-ranging conversation, Errett provides an overview of the Madison Reed business (0:50), her background as an entrepreneur and venture capitalist (2:56), and how that…

In episode 395 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews David Sherwood, CEO of Daniel's Jewelers, a family-operated specialty jeweler with more than 100 stores and a best-in-class e-commerce site. Sherwood provides an overview of the jewelry company (0:48), his career journey growing up in the family-owned business (2:47), and the company's culture that fosters…

In this episode of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ariane Goldman, CEO of Hatch Collective, parent company of leading maternity brands HATCH, Motherhood Maternity, A Pea in the Pod, and Destination Maternity. In the conversation, Goldman discusses her entrepreneurial career journey (1:00), how the new Hatch Collective business is strategically combining four leading…

In episode 393 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kevin Miller, chief marketing officer of The Fresh Market, a specialty grocery retailer based in North Carolina. Listen as Miller discusses the business' vision to become one of America's most-loved brands (0:50), his professional background in marketing (2:18), and The Fresh Market's launch of the…

In episode 392 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews David Law, senior vice president and general manager of Allen Edmonds, a U.S.-based handmade luxury men’s footwear heritage brand. Listen in as Law provides an overview of the legacy brand (1:00), his professional background and role at Allen Edmonds (2:35), and the factors he believes…

In episode 391 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Janiece Okpobiri, director of product growth at Stitch Fix, an online personal styling service for men, women and kids. During the interview, Okpobiri provides an overview of the Stitch Fix business (0:52), her current role (2:00), and how the company utilizes data science to improve…

In episode 390 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Bryan Anastasi, vice president of customer care and business solutions at Raymour & Flanigan, the largest furniture and mattress retailer in the Northeast and seventh largest nationwide. Anastasi provides an overview of the Raymour & Flanigan business (1:00), his role with the organization (1:40), and to what he…

In episode 389 of Total Retail Talks, which was recorded at the National Retail Federation Big Show earlier this year, Editor-in-Chief Joe Keenan interviews Linh Calhoun, chief marketing officer of Replacements, the world's largest retailer of vintage and current tableware, silver and estate jewelry. Listen in as Calhoun provides an overview of the Replacements business (0:46), her…

In this bonus episode of Total Retail Talks, Total Retail's Kristina Stidham and Joe Keenan discuss Total Retail's recently released research report, Tips for Boosting Loyalty Program Success: How to Acquire, Retain, and Engage Your Customers. This report is sponsored by ebbo, an all-in-one loyalty company. Listen in as Keenan discusses why Total Retail created this report…

In episode 388 of Total Retail Talks, which was recorded at the ICR Conference earlier this year, Editor-in-Chief Joe Keenan interviews John Merris, CEO of Solo Brands, a pure-play direct-to-consumer (DTC) company with a portfolio of rapidly growing lifestyle brands, including Solo Stove, Oru Kayak, Chubbies, and ISLE. Merris discusses why so many public DTC…

In episode 387 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews John Stratford, vice president of global e-commerce at MillerKnoll, a collective of dynamic brands that comes together to design the world we live in. During the wide-ranging interview, Stratford provides an overview of the MillerKnoll business and its brands (0:57), his professional background (2:40),…

In episode 386 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Monica Rigali, vice president of global brand management at JanSport, a VF Company. Listen in as Rigali provides an overview of the heritage backpack brand (1:01), her current role and professional background (2:25), and how JanSport engages Gen Z consumers (3:51). She shares how…

In episode 385 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Scott McCabe, senior vice president of e-commerce at True Religion, a retailer of high-quality premium denim and sportswear for men, women and kids. Listen in as McCabe provides an overview of the brand (0:40), why the company recently launched its mobile app (2:15), and…

In episode 384 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Tom Nolan, CEO of Kendra Scott, a fashion-lifestyle jewelry brand with a focus on philanthropy and community. Nolan provides an overview of the Kendra Scott brand (0:45), his professional background that led to his current role (2:28), and how the jewelry brand differentiates itself…

In episode 383 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Abigail James, senior vice president of marketing at Macy's. During the wide-ranging conversation James discusses Macy's 2022 holiday season strategy (1:03), the customer behavior trends the department store chain has observed over the past few months (3:30), and how those behaviors will influence its…

In episode 382 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Christina Chang, vice president, procurement and planning at Adore Me, a leading online women's intimates retailer and Certified B Corporation known for inclusive sizing. Chang discusses the Adore Me business and its products (0:45), her professional background and current role (1:40), and how inclusive…

In episode 381 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jann Parish, chief marketing officer at francesca’s, a leading women’s clothing boutique with nearly 500 U.S. retail locations and a robust e-commerce platform. Parish discusses the consumer behavior she's seen from francesca's shoppers during this holiday season (1:33), how her marketing team is staying nimble…

In episode 380 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Amanda Hayes, director of corporate communications, diversity and inclusion at Jo-Ann Stores, an American specialty retailer of crafts and fabrics operating the retail chains JOANN Fabrics and Crafts and Jo-Ann Etc. Listen in as Hayes discusses Jo-Ann Stores' annual holiday partnership with St. Jude…

In this bonus episode of Total Retail Talks, Editor-in-Chief Joe Keenan is joined by Digital Content Director Kristina Stidham to discuss the release of Total Retail's 2022 Top 100 Omnichannel Retailers report, produced in conjunction with Saddle Creek Logistics Services. This sixth annual report assesses 100 leading retailers' omnichannel capabilities both in-store and online. Listen in…

In episode 378 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Nathan Sanders, CEO of Brook Furniture Rental, an industry leader in home and office furniture rentals. Sanders discusses Brook Furniture Rental's recent expansion from its core B-to-B business into direct-to-consumer selling (0:52), how both consumer and business customers can order from the company (4:13), and…

In episode 376 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Stacia Andersen, chief customer officer at PetSmart. In the wide-ranging conversation, Andersen discusses her current role and career background (0:41), why she was drawn to work in the pet category after a long stint at Target (2:48), and the genesis of PetSmart's new small…

In episode 376 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jenna Arca, director of workforce development at The Home Depot, the largest home improvement retailer in the United States. Arca discusses the launch of The Home Depot's Path to Pro job-seeker marketplace for skilled tradespeople and hiring trade professionals (0:47), the origin of the…

In episode 375 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Samir Desai, chief digital and technology officer at Abercrombie Fitch & Co., a leading global, omnichannel specialty retailer of apparel and accessories for men, women and kids through five renowned brands, including Hollister Co. Listen in as Desai discusses the launch of its Share2Pay functionality…

In episode 374 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Deb Hannah, senior vice president of marketing and corporate communications at Shoe Carnival, one of the nation’s largest family footwear retailers and parent company of Shoe Station. Hannah discusses the integration of Shoe Station into the Shoe Carnival business following its recent acquisition (0:50),…