The Move In Senior Living Marketing

The Untapped Power of a Referral-Driven Sales Culture in Senior Living What if one of your strongest sources of new residents isn’t another marketing campaign, but the relationships your team is already building every day? In this episode of The Move In Senior Living Podcast , host Larry Williams sits down with Jessi Weldon, Executive Vice President of Sales & Marketing at Primrose Retirement,...

Transform Your Sales Approach with the Goal Giver Mindset In this episode of The Move In Senior Living Podcast, host Larry Williams hosts a compelling discussion with Bob Berg, co-author of The Go Giver, and Christy Van Der Westhuizen, Senior Vice-President of Sales and Marketing at Jaybird Senior Living. They explore how adopting a go- giver mindset, centered on service, curiosity, and trust, can...

Asking Tough Questions Builds Empathy and Trust in Senior Living Sales In this episode of The Move In Senior Living Podcast, host Larry Williams interviews senior living sales expert Reed Davis from One On One Sales Academy. Reed shares transformative insights on building trust, asking tough questions, and shifting from a sales pitch to serving with empathy. Discover how to connect authentically w...

In this episode of With the Move In, Larry wraps up the “Trust is the Currency” series with Tom Sanders, owner of Tom Sanders Photography and Films and Senior Living Photography. Tom shares how his career began with photographing World War II veterans and evolved into more than 20 years of visual storytelling for the senior living industry. Together, Larry and Tom discuss why authentic imagery mat...

In this episode of The Move In Senior Living Podcast, host Larry Williams discusses all aspects of video content with Nathan Jones, founder and CEO of Dash Media, which specializes in video content marketing for the senior living industry. Jones talks about creating scalable, authentic video content for senior living communities. Discover how to build effective systems, leverage storytelling, and...

In this episode of The Move In Senior Living Podcast, host Larry Williams chats with B Squared Media’s Brooke Sellas about the evolving role of social media in senior living marketing, emphasizing trust-building, meaningful engagement, and responsive communication. Brooke shares practical insights and experiences she’s gained advising brands of all shapes and sizes on how senior living communities...

In this episode of The Move In, recorded at the L&R Media Studio, Larry Williams sits down with senior living revenue growth strategist Cristy Ballard for a powerful conversation about why customer experience is becoming one of the most important growth strategies in senior living. From the very first phone call to follow-up, move-in, and long-term resident satisfaction, Cristy shares why every to...

In this powerful episode of On the Move in Senior Living Marketing, Larry Williams sits down with Brad Bushby, Vice President of Sales and Marketing at Schlegel Villages and executive producer of The Green Bench documentary. What started as a celebration of the Green Bench Program’s 10-year anniversary became something far greater: a deeply moving documentary about trust, human connection, storyte...

In this special edition of With the Move, we’re proud to be part of the Shift the Narrative campaign, an initiative focused on redefining how people see and understand senior living. Larry sits down with Sarah Robertson (CEO of The Arbors & The Ivy), Bri LaChapelle (Digital Marketing Specialist), and Ally Montemagni (Founder of Free Tide Creative) to explore how authentic storytelling, data-driven...

In this episode of The Move In Senior Living Podcast, host Larry Williams explores the trust gap in senior living with Katharine Ross, the president of Seniors Guide. The conversation emphasizes the importance of authentic information, transparency, and community stories to help families make confident decisions for themselves or their loved ones when choosing a senior living and care transition....

In this episode of The Move In Senior Living Podcast, Amy McKinley and Libby Lauer of Senior Source Consulting Group explore how small, often overlooked human moments can significantly impact occupancy rates and overall community success. The conversation emphasizes that blind spots are usually revealed by outside experts conducting mystery shopping, helping operators identify gaps in resident exp...

In this episode of The Move In, Larry Williams talks with Jeff Steblea, VP of Growth Solutions at Unlock Health, about how senior living marketers can get more from paid media by focusing on what actually drives results. Jeff breaks down why success starts with clear goals, not vanity metrics, and why cost per lead, landing page strategy, negative keywords, and strong follow-up systems are essenti...

In a world of AI, automation, and generic follow-ups, what actually builds trust in senior living sales? In this episode of The Move In, Larry Williams sits down with Christie Freeze of SalesMail to explore why the future of sales remains deeply human and how personalized video is helping teams build faster, stronger connections with prospects and families. Drawing from real engagement data, Larry...

In this conversation, industry leaders discuss the findings of Unlock Health's 2026 Senior Living Marketing Survey, emphasizing the need for intentional marketing strategies amidst rising competition. Larry Williams is joined by Jodi Langhorst, senior director of sales at Generations, and Thomas Cloutier, a seasoned marketing, sales and operations leader in the industry. They explore the importanc...

In this episode of The Move In, Maggie Seybold from WelcomeHome Software joins me to unpack the biggest takeaways from the 2025 Year in Review for senior living marketing. We dive into what’s really driving occupancy growth right now, and why the most successful operators are shifting from reactive tactics to intentional, data-informed sales and marketing strategies. Maggie shares insights on the...

In this episode, Jason Falls shares his personal journey of searching for a senior living community for his father, highlighting the emotional challenges and insights he gained along the way. This conversation emphasizes the importance of personal connections, pricing transparency, and marketing strategies that resonate with families navigating these decisions. Falls+Partners - https://fallspartne...

As The Move-In heads into 2026, host Larry Williams hits pause to reflect on what last year’s conversations revealed, and how those insights are shaping the future of the podcast. In this reset episode, Larry shares why The Move-In is evolving from standalone conversations into a more intentional, series-based format, designed to help senior living marketing and sales professionals navigate what’s...

In this episode, Eric Varin, Vice President of Sales and Marketing at Grand Living, joins the conversation to unpack how senior living marketing is changing, and what leaders need to do next. Eric shares why authenticity and transparency matter more than ever, how video has become a critical trust-building tool, and what shifting consumer behavior means for sales and marketing teams. Eric and Larr...

In this special year-end conversation, Guest host Greg Anderson interviews regular host Larry Williams as he reflects on the insights gained from hosting 50 episodes of the Move In Senior Living Marketing podcast. They discuss the evolving landscape of sales and marketing in senior living, emphasizing the importance of a unified approach, understanding the modern customer, leveraging AI and data,...

In today’s conversation, recorded at the SMASH conference, Charlie Scholz Senior Director of Marketing at True Connection Communities, brings his agency-honed expertise in digital attribution to spotlight one of the senior living industry’s most overlooked challenges: call tracking. Charlie explains why so many leads disappear at the front desk, how dynamic call tracking and AI-powered call summar...

In this episode, Shonia Russelle shares her 35-year journey in senior living marketing, emphasizing the importance of embracing change, lifelong learning, and the evolving landscape of marketing strategies. She discusses the balance between traditional and digital marketing, the significance of the prospect's experience, and staying true to one's passion in the industry. https://otterbein.org/

In this episode, Sonia Vachon of Further delves into the rapidly evolving world of senior living sales and the critical need to break down silos between sales and marketing. She shares why today’s most successful organizations view technology not as a replacement for human connection—but as a powerful tool to amplify it. Sonia unpacks how a unified customer experience, simplified tech stacks, and...

In this insightful episode recorded at the SMASH conference, Pandel Ludwig, Director of Marketing at American Senior Communities, takes a deep dive into the evolving world of dynamic creative optimization. Pandel shares how her team is leveraging data, AI, and ever-changing ad formats to connect with audiences more meaningfully, from PPC and Google Gen Ads to Meta campaigns that adapt on the fly....

In this episode of With the Move, host Larry Williams sits down with Heather TerHark, Chief Strategy Officer at Vivo Senior Living and a Board Advisor for SMASH, to explore how consumer demand in senior living is rapidly evolving and how providers can keep up. Live from the SMASH conference, Larry and Heather delve into how technology, lifestyle expectations, and generational shifts are transformi...

In this episode of The Move In, host Larry Williams sits down with Matt Paxton, one of the nation’s leading cleanout experts, star of Hoarders and Filthy Fortunes, and author of Keep the Memories, Lose the Stuff. Matt shares how his decades of work helping families downsize, declutter, and transition into senior living have revealed a universal truth: it’s never about the stuff, it’s about the sto...