Joey Pinz Discipline Conversations

Send us Fan Mail 🧠 Getting clients started with AI is only the beginning. What happens when they ask what it actually improved? In this episode of Joey Pinz Discipline Conversations, Joey Pinz sits down with Chance Weaver, Global Vice President at Pax8, at MSP Summit in Orlando. A former MSP owner and Navy veteran, Chance shares why AI adoption for MSPs must move beyond tools, training, and gover...

Send us Fan Mail AI can suggest what a technician should investigate. But can it investigate the problem itself? At MSP Summit in Orlando, Joey Pinz sits down with Mike Casey, CRO of FlowMind, to explore AI for MSPs through a practical lens: live diagnostics, better service desk intake, and measurable operational value. Mike explains why historical documentation alone cannot tell the whole story w...

Send us Fan Mail What makes an MSP stand out when competitors can buy the same tools and recruit the same employees? Ahmed Mahmood, CEO and founder of Ocean Solutions, makes the case for putting processes at the center of MSP growth. In this conversation with Joey Pinz, Ahmed shares his journey from wartime Iraq to arriving in the United States as a refugee in 2009 with $2,000, a wife, and a child...

Send us Fan Mail Jaclyn Leibl-Cote didn’t walk directly into the corner office of her family’s business. Before joining Collette, she was required to spend three years building experience elsewhere. She then worked throughout the company, from answering customer-service calls and guiding tours to product development and global strategy. That frontline experience became essential when the pandemic...

Send us Fan Mail Anissa Hudak is the founder of Phoenix Women Healing Institute and a two-time sexual trauma survivor who helps women recognize patterns that may keep them functioning in survival mode. Anissa explains why trauma does not always look like someone falling apart. Sometimes it looks like independence, control, overachievement, emotional armor, and becoming the person everyone else dep...

Send us Fan Mail Jerry Fu spent much of his early life seeking acceptance, following the rules and avoiding conflict. Those habits helped him succeed academically—but created serious problems when leadership demanded that he speak up. In this conversation with Joey Pinz, Jerry explains how salsa dancing taught him about connection, improvisation and recovering gracefully from mistakes. He also ope...

Send us Fan Mail Great ideas rarely fail because of vision. They fail when businesses lack the systems, accountability, and operational structure needed to execute them. Operational strategist Katrina Purcell joins Joey Pinz to explore what happens when a growing company’s hustle can no longer support its ambitions. Drawing from her career at Discovery Channel and Bloomberg, her experience helping...

Send us Fan Mail An employee builds an AI agent to improve their job. It works for them—but their job connects to five other departments, and the new agent cannot work with those teams’ processes. For Carolyn Moore, that is what happens when a company adopts AI without a shared plan. Carolyn brings nearly 30 years of people leadership to her conversation with Joey Pinz. She recalls finding her voi...

Send us Fan Mail 🎵 How Music Helped Her Find Her Voice Again | Kneet | #958 Kneet grew up in Bangkok surrounded by music at Sikh religious ceremonies. But singing, dancing, and expressing herself the way she wanted brought disapproval from people around her. As a teenager, she began writing and performing anyway. Years later, she came to New York hoping to build a life with more room for her voic...

Send us Fan Mail Power always produces a return—but that return is not necessarily positive. Dr. Sharalyn Payne, founder of Return on Power™, joins Joey Pinz for a revealing conversation about leadership, accountability, influence, and the unseen consequences of executive decisions. She explains why organizations measure revenue, retention, engagement, and employee performance while frequently fai...

Send us Fan Mail What separates proactive selling from simply waiting for customers to buy? Master sales trainer Tania Cazin joins Joey Pinz to reveal what nearly four decades in commission-only sales taught her about cold calling, rejection, buyer behavior, closing, and integrity. Tania began selling door-to-door at seven, entered professional sales at 17, and eventually created the 12-Step Stalw...

Send us Fan Mail Why do intelligent, capable children struggle with homework, organization, time management, and follow-through? Dr. Norrine Russell explains that these challenges are often incorrectly labeled as laziness, irresponsibility, or poor motivation when they may reflect underdeveloped executive-functioning skills. Drawing from her experience raising two neurodivergent children and build...

Send us Fan Mail Nathan Winston was born with Proximal Femoral Focal Deficiency, a rare condition that resulted in the amputation of his left leg at age four. Doctors believed amputation would give him the best opportunity for a full life—but few could have predicted what came next. Nathan competed in basketball, football and baseball alongside able-bodied athletes. Behind the scenes, he endured c...

Send us Fan Mail What if some of the foods marketed as nutritious are missing what growing families need most? Registered Dietitian Nutritionist and BeLiver founder Aria Drexler joins Joey Pinz to explain why she began questioning conventional nutrition advice and exploring ancestral food traditions. Aria discusses Weston A. Price’s observations, her interest in the Root Cause Protocol, and her be...

Send us Fan Mail Why can a profitable business still struggle to produce cash? Fractional CFO and financial operations strategist Monica Roca-Quesada joins Joey Pinz to explain why selling more is not always the solution. Weak margins, unpaid receivables, excess inventory, debt, and poor pricing can leave a growing company looking successful on paper while starving for cash. Monica shares her jour...

Send us Fan Mail AI can help businesses identify threats faster—but it also introduces new agents, behaviors, conversations, and vulnerabilities that must be secured. Ryan Grant, Country Manager for ESET North America, joins Joey Pinz to explain how cybersecurity is changing as organizations rapidly adopt artificial intelligence. Ryan shares lessons from competitive sports, his first technology ro...

Send us Fan Mail A beautiful logo might attract attention—but without a meaningful story and clear strategy, it cannot build a lasting brand. Stella Grigoryan, founder and creative director of Analogia Creative, joins Joey Pinz to explain why branding must come before design and marketing. Raised in an Armenian family of artists, Stella learned to of Analogia Creative, joins Joey Pinz to explain w...

Send us Fan Mail What happens when determination takes you up the wrong mountain? Robin Harris—technologist, certified hypnotherapist, interfaith minister, storyteller, and advocate for human potential—joins Joey Pinz to explore how social conditioning, fear, technology, and spiritual disconnection can pull people away from the lives they were meant to create. Robin explains how an unexpected layo...

Send us Fan Mail Anne Montgomery spent much of her life entering places where women were told they did not belong. She pursued sports broadcasting when male coaches refused to be interviewed by her, became a certified official across five major team sports, worked for ESPN and eventually led a football officiating crew as its referee. Then her television career abruptly ended. What initially felt...

Send us Fan Mail Cybersecurity threats are becoming faster, more targeted, and increasingly difficult to recognize—but many organizations continue to neglect the fundamentals. In this episode of Joey Pinz Discipline Conversations , Andy Syrewicze draws on 24 years in IT to explain how artificial intelligence is transforming phishing, Microsoft 365 security, and the responsibilities of MSPs. Andy s...

Send us Fan Mail Why do promising AI initiatives fail even when the technology works? Heather McLean believes the answer usually involves people, processes, leadership, and trust. Heather is an Air Force veteran, technology leader, entrepreneur, and founder of McLean Forrester. In this conversation with Joey Pinz, she shares how leading experienced teams as a 22-year-old officer taught her to resp...

Send us Fan Mail What if the habits meant to make you sound agreeable are actually weakening your authority? Victoria Nelson left a toxic family environment in Russia at 18 with approximately $500 and a bag of clothes. After rebuilding her life in London, she entered the fashion photography industry, managed demanding personalities and eventually secured work that included a GQ cover. Years later,...

Send us Fan Mail What separates a job from a profession—and a manager from a genuine leader? Michelle Woodward Hodges, SVP of Global Channels and Alliances at Barracuda, joins Joey Pinz to explore leadership evolution, channel transformation, cybersecurity partnerships, and the personal systems behind sustained success. Michelle shares how growing up in a military family taught her resilience, sel...

Send us Fan Mail What if the best use of artificial intelligence isn’t replacing people—but helping them do more meaningful work? Fixify co-founder and CEO Matt Peters joins Joey Pinz to explore how AI, automation, and human care can work together to transform IT support. Drawing on his experience at Check Point, Mandiant, FireEye, and Expel, Matt explains why technology only becomes valuable when...

Send us Fan Mail Technology companies often talk about products, features, and capabilities when customers simply want to know one thing: “How will this help my business?” In this episode of Joey Pinz Discipline Conversations, Jennifer Baier Anaya, Senior Vice President of Global Marketing at Ingram Micro, explains why MSPs must move beyond product-centered messaging and start communicating measur...