ChatGTM

Restaurants are losing billions not because of bad food… but because they don’t know who their best customers are. In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with Ryan Volberg, Founder & CEO of Guestologie , to break down why loyalty is broken in hospitality and what it actually takes to fix it. Ryan shares the moment that sparked Guestologie, realizing he was...

Restaurant ordering is broken and AI is starting to fix it. In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with Stephen Klein , CEO and co-founder of Saivory, to break down why most restaurant ordering experiences are inefficient and how AI can dramatically improve both customer experience and revenue. Stephen shares how Saivory is helping restaurant brands reduce rel...

Carmela Hughley, SVP of Marketing at Rita’s Italian Ice , breaks down how a 600+ location brand turns community, nostalgia, and product innovation into real revenue. This isn’t about feel-good marketing. It’s about building a brand people come back to for decades. Inside this episode: • How Rita’s uses community initiatives to drive loyalty • Why nostalgia is a competitive advantage • The real rol...

Healthcare isn’t broken because of cost. It’s broken because of experience. Kobby Amoah, CEO of River Health, breaks down why the system fails patients and what happens when you rebuild it around simplicity, access, and real-world behavior. This isn’t theory. It’s a different model already working across restaurants, retail, and hourly workforces. Instead of insurance cards, River Health uses a pa...

Restaurants are missing up to 50% of inbound calls… and it’s costing them real revenue. In this episode of ChatGTM, Alex Sambvani (CEO of Slang AI) breaks down how voice AI is quietly transforming the restaurant industry by capturing missed demand, improving guest experience, and unlocking entirely new operational insights. This isn’t about replacing humans. It’s about augmenting the front-of-hous...

Most brands invest in screens. Very few turn them into revenue drivers. This episode breaks down why most digital experiences fail and what actually moves customer behavior in-store. Michael Beck and Chad Horn sit down with Jason Adams from CRI to unpack how digital signage, data, and customer psychology come together to drive real ROI. From eye-tracking insights to retail media networks, this is...

The conversation delves into the rethinking of the restaurant industry, focusing on the intersection of technology, loyalty, and real-world operations. It explores the cost and economics of online ordering, the consumer experience and adoption, the future of delivery, and concludes with key takeaways and a call for kindness. Takeaways Rethinking the restaurant industry The intersection of technolo...

The conversation covers a range of topics including leadership, team empowerment, customer and team member experience, personal branding, stress in business, and the reconciliation of personal values with business results. Greg Creed, former CEO of Yum Brands, shares insights on marketing philosophy, leadership attributes, and the impact of personal brand on modern businesses. The conversation als...

The conversation covers various topics related to Coco Robotics, including its launch event, capabilities, impact on food delivery, design, scalability, government approvals, deployment, tipping points, impact on restaurants, expansion into other verticals, growth and partnerships, PR and brand trust, upcoming events, and rapid fire questions. Takeaways Coco Robotics is revolutionizing the last-mi...

Most restaurants aren’t losing on strategy. They’re losing in the middle of a Tuesday lunch rush. Mary Pillow Thompson breaks down why frontline execution, not planning, is where profit is won or lost. From wasted product to misaligned teams, this episode exposes the hidden inefficiencies killing margins inside restaurant operations. Mary, co-founder of Zignal (acquired by Miso Robotics), explains...

The conversation covers the topics of brand authenticity, innovation in marketing, and unique advertising modes. It delves into Brandon Rhoten's marketing strategy at Dave's Hot Chicken, the use of humor and authenticity in marketing, user-generated content, managing growth and marketing allocation, scaling a distinct brand voice, spice levels and guest experience, and innovation in marketing and...

The conversation covers the introduction of the podcast, the mission behind Power Soul Cafe, the need for safe food for people with celiac disease, building a movement, the drive to succeed, and scaling the business and guest experience. The conversation covers various themes including customer experience, tech solutions, influencer engagement, Shark Tank experience, brand awareness, franchising,...

Most franchise brands lose what made them special when they scale. This is how one pizza brand is refusing to. Carl Comeaux, CEO of Crust Pizza Co., breaks down what it actually takes to grow a restaurant brand without sacrificing quality, culture, or unit economics. From turning down private equity to building custom tech and obsessing over prime cost, this episode is a masterclass in disciplined...

The conversation covers topics such as birthday celebrations, the introduction of Kelly Grogan and her work with Crumbs, the importance of catering in restaurants, common mistakes in catering menus, balancing menu variety for catering, delivering a great customer experience through catering, marketing strategies for catering programs, budgeting and ROI for catering programs, and the importance of...

The conversation covers the evolving landscape of catering in the restaurant industry, focusing on the operational and marketing aspects. It delves into the importance of catering, the impact of technology and innovation, and the role of the C Society in providing fractional support for restaurant businesses. The conversation covers the emergence of new solutions in the market, the impact of off-p...

The podcast episode features a conversation with Allen Beck, a proven operator and growth leader in the restaurant and hospitality space, discussing the transition from his previous company to his current role at nibble one. The conversation covers the significance of catering, the impact of technology, and the operational challenges faced by restaurants in the off-premise and catering business. T...

This episode of ChatGTM features a conversation with Christopher Sebes, a hospitality pioneer and visionary, discussing the Incentive platform designed to grow customer count with targeted digital ads. The conversation covers the evolution of restaurant technology, the impact of location-based advertising, and the role of AI in marketing. The conversation covers the journey of a tech company in th...

In this episode of The ChatGTM Podcast , hosts Michael Beck and Chad Horn welcome Adam Steinman , a customer experience executive specializing in restaurant technology. The conversation explores the intersection of culinary arts and technology, particularly how Adam's background as a chef informs his approach to enhancing customer experience through AI. They discuss the complexities of restaurant...

The conversation covers the personal stories of the guests, the journey of Budget Branders, the challenges and solutions in the supply chain, the importance of branding and custom disposables, eco-friendly packaging, upcoming events, and the seamless process and turnaround time for custom disposables. Key takeaways include the impact of custom branded disposables on brand perception, the benefits...

The podcast episode features a conversation with Daniel Martinez, the founder and CEO of QNS, discussing the impact of technology on restaurant operations, the value proposition for restaurant brands, Daniel's personal journey as a solopreneur, and the role of technology in the hospitality business. The conversation also delves into the misconceptions and realities in technology adoption, as well...

The conversation covers the importance of AI in hospitality, Josh's Halpern's expertise in bar operations, his role at Anheuser-Busch, identifying key industry challenges, the impact of chicken wings on business, the role of AI in hospitality and emotional currency, the use of AI to enhance guest experience, challenges and opportunities with AI and Shaquille O'Neal, and creating emotional experien...

🎙️ Podcast Spotlight: ChatGTM Podcast S2 Ep 5: Toni Ronayne on Leadership, Fractional Roles & Community We had the pleasure of speaking with Toni Ronayne about her journey from corporate leadership to founding her own company, The C Society . The conversation dives into the shifts, insights, and strategies shaping modern hospitality leadership. ✨ Key Themes: • Embracing change & validatio...

The conversation covers the impact of AI on the QSR industry, focusing on decision-making, operational efficiency, and staff experience. It also delves into the challenges and benefits of AI adoption, particularly in the context of product leadership and operational dynamics within the QSR industry. The conversation covers the importance of challenging AI models, the process of pivoting in product...

The conversation delves into the influence of Jim Knight, the impact of culture on business success, Jim Knight's career journey and focus on culture, the power of one in sparking change, the role of leadership in organizational culture, encouraging innovation and risk-taking, the shift towards personal branding and employee engagement, and the importance of personalization in customer experience....

In this episode, Joseph Szala discusses the concept of 'Quiet Killers' and how it relates to the challenges faced by restaurant brands. He shares insights on the patterns and frustrations that led to the development of his book, as well as the allure of bad ideas and the fallacy of the marketing funnel. Joseph emphasizes the importance of blaming systems, not people, and addresses the resistance t...