ChatGTM

What if your restaurant's back office could practically run itself? For decades, restaurant technology has been great at telling operators what happened yesterday. But what if it could anticipate tomorrow, recommend the right actions today, and give operators back their most valuable resource? Time. Live from FSTEC 2026 , ChatGTM host Michael Beck sits down with David Cantu, CEO of Craftable , and...

What if your digital menu board is doing little more than displaying a prettier version of your printed menu? Jackie Walker, Chief Experience Officer at Creative Realities, joins Michael Beck on ChatGTM to explain why digital signage is about much more than screens. It's about understanding customers, influencing decisions, and creating experiences that people genuinely crave. Drawing on her work...

We've all been told to think outside the box. What if that's exactly what's holding our creativity back? Andrew Davis, bestselling author, former NBC producer, Muppets alumnus, and one of the most entertaining keynote speakers we've encountered, joins Beck and Chad on the ChatGTM Podcast to challenge everything we think we know about creativity. Fresh from his appearance at Prosper Forum, Andrew b...

Relationships first. Business second. What if the biggest competitive advantage in foodservice distribution isn't technology, but the relationships behind it? Hans Schatz, Executive Vice President of Cut+Dry, joins Michael Beck and Chad Horn on The ChatGTM Podcast to explore how one company is transforming foodservice distribution while investing in the people who make the industry work. From unif...

What if the key to better restaurant performance isn’t asking hourly employees to “think like owners,” but actually paying them like owners? In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with Peter Riggs, Founder of WaveWage , to explore what happens when frontline restaurant employees share in the upside they help create. Peter’s idea started with a moment almost ev...

What if high performance isn’t about working harder, but learning to work deeper? Bestselling author, entrepreneur and leadership speaker Ty Bennett joins Michael Beck and Chad Horn on ChatGTM S2 E46 to unpack what actually drives sustainable high performance. We first met Ty at Prosper Accelerate, where he turned his keynote into an experience by bringing his sons on stage to tackle a Ninja Warri...

Restaurant technology doesn't fail in isolation. When one part of the ecosystem breaks, the operator feels all of it. Toby Malbec , one of the restaurant industry's most respected technology leaders, joins Michael Beck and Chad Horn on the ChatGTM Podcast to talk about partnerships, trust, restaurant technology ecosystems and why vendors need to stop making operators referee their problems. After...

Restaurant back-office technology has spent decades telling operators what already happened. David Cantu believes it should tell them what to do next. David, CEO of Craftable and co-founder of HotSchedules , returns to ChatGTM with Michael Beck and Chad Horn to talk about rebuilding restaurant back office around the people actually running restaurants. His analogy nails the shift: the old back off...

Restaurant operators don't need another piece of technology. They need technology that makes them money, saves them money, or gives them time back. Hugh Guill and Stephen Klein, co-founders of Saivory, join Michael Beck and Chad Horn on the ChatGTM Podcast to talk about what happens when AI moves beyond answering questions and actually starts doing the work. Hugh brings an important perspective: h...

Should employees come before customers? Michel Falcon believes they should, challenging one of hospitality's oldest rules. In ChatGTM S2 E42 , Michael Beck and Chad Horn sit down with Michel Falcon , entrepreneur, restaurateur, bestselling author of People First Culture , keynote speaker, and founder of Brasa Peruvian Kitchen , for a candid conversation about company culture, restaurant leadership...

Why do restaurant technology transformations fail, even when the technology itself is good? The answer often has less to do with software and more to do with people. In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with Ted Hardy, Senior Director of Technology Transformation at Topgolf , for a candid conversation about restaurant technology, digital transformation, AI,...

What happens when robots start accepting payments, AI becomes your newest employee, and every restaurant has access to enterprise-level automation? In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with entrepreneur Vlad Sadovskiy , CEO of Nativia , to explore where AI, robotics, fintech, and commerce are headed next. Vlad shares his remarkable journey from immigrating t...

YouTube Description What happens when the person leading restaurant technology also leads digital marketing? In this episode of the ChatGTM Podcast , hosts Michael Beck and Chad Horn sit down with Zane Donahoo , Vice President of Technology & Digital Marketing at P. Terry's Burger Stand , to explore why the future of restaurant leadership lives at the intersection of technology, marketing, ope...

What if one of the biggest challenges in restaurant operations isn't food cost or labor; but how employees get paid? In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with Vaughn Ackman , Co-Founder and President of Sales at DishOut , to discuss one of the most overlooked areas of restaurant operations: tip management . Vaughn shares his journey from restaurant operator...

What if the greatest leadership advantage wasn't AI... but authenticity? In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with Claude Silver , the Chief Heart Officer at VaynerX , where she leads the people and experience strategy behind one of the world's most recognized marketing organizations. Working alongside Gary Vaynerchuk, Claude has spent more than a decade pro...

What if AI didn't replace great leaders... but made them even better? In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with Patrick Bobrukiewicz , technology leader at Thrive Restaurant Group , Google AI Influencer, and one of hospitality's most respected voices on AI and operational innovation. While much of the conversation around AI focuses on automation and efficien...

Tim Gannon, co-founder of Outback Steakhouse, shares his entrepreneurial journey, from early sacrifices to the birth of a global brand. The conversation delves into the importance of partnerships, resilience, and strategic decision-making, culminating in the purpose of his book and reflections on his life's journey. The conversation with Tim Gannon covers a wide range of topics, from reflecting on...

Why do great teams stop speaking up? According to Erika Till , it isn't because they stop caring. It's because they stop believing anyone is listening. In this episode of ChatGTM , hosts Michael Beck and Chad Horn welcome Erika Till , Founder of Rise Light Co. , for a conversation about leadership, trust, communication, and the culture every organization says it wants but few know how to build. Dr...

What do professional baseball, restaurant technology, AI, and sales leadership have in common? More than you might think. In this episode of ChatGTM , hosts Michael Beck and Chad Horn sit down with Erik Wetzel , Vice President of Sales at Buyers Edge Platform , to explore the leadership principles that separate good sales organizations from great ones. Erik's journey began on the baseball field, w...

Everyone is talking about AI. Almost nobody agrees on what an AI agent actually is. In this episode of ChatGTM , Michael Beck and Chad Horn sit down with Sterling Douglass , Co-Founder & CEO of Chowly , for a conversation that cuts through the hype and focuses on what AI is actually doing inside real businesses today. Sterling explains the difference between AI workflows and AI agents, why mos...

ChatGTM S2 E31: Jazmine Charles ~ Head of People & Partnerships, Disrupt Foods / Aces Only What if the biggest competitive advantage in your business isn't your technology... It's your people. In this episode of ChatGTM , Michael Beck and Chad Horn sit down with Jazmine Charles , Head of People & Partnerships at Disrupt Foods , for a conversation about leadership, culture, AI, and why the...

Why Smart Print Is Beating Digital Fatigue | Betsy Davis | ChatGTM S2 E30 Everyone says the future of marketing is digital. But what if the biggest opportunity isn't choosing between physical and digital... it's combining them? In this episode of ChatGTM , Michael Beck and Chad Horn sit down with Betsy Davis , Chief Marketing Officer at Sandy Alexander , to explore how AI is transforming direct ma...

Most leaders talk strategy. Few know how to lead when things break. In this episode of ChatGTM , Fred LeFranc shares what it actually means to stay in the fire as a leader. This is not surface-level leadership advice. This is about pressure, ego, failure, and the internal work most executives avoid. Fred is CEO of Results Thru Strategy and a self-described Chaos Strategist. He works with founders...

Most restaurant operators don’t pay for communities. So why are they paying $500 a year for this one? Danny Klein (QSR, FSR, QSR+) breaks down why operator-only access, real conversations, and zero vendor noise are creating something the industry hasn’t had before. This isn’t about content. It’s about connection. We go deep on: • Why he intentionally banned vendors (for now) • Why the WhatsApp gro...

Most companies say they’re “listening to the customer.” They’re not. This episode breaks down how AI is finally making customer voice usable and actionable. Jason Riggs , Chief Commercial & Product Officer at Audivi AI , joins ChatGTM to unpack what most GTM teams get wrong about customer insight and how AI is changing the game. This isn’t about dashboards or surveys. It’s about turning real c...