Agency Navigators™

Watch this episode on YouTube: https://youtu.be/ozySUMxBUHg   Revenue fuels an agency. Financial strength gives it the freedom to grow.   Value Driver #10: Good and Improving Cash Flow is about more than having money in the bank.   The AgencyCFO® team explores why profitability doesn't always translate to available cash, and how operating reserves and cash flow forecasting help agency owners...

Watch this episode on YouTube: https://youtu.be/tv0rFTXibbQ Accounting tells you what happened. Financial foresight helps you decide what happens next. In this episode of Agency Navigators™ , the AgencyCFO® team explores Value Driver 9 of the 11 Value Drivers of Transferable Value. Good accounting tells you what happened. Financial foresight helps you understand what it means and what to do next....

Watch this episode on YouTube: https://youtu.be/kbjo-raauZQ Acquisitions can accelerate growth. But closing the deal is only Day One. In this episode of Agency Navigators™, the AgencyCFO® team dives into Value Driver 8 of the 11 Value Drivers of Transferable Value: Demonstrated Acquisition Strategies. A successful acquisition strategy requires more than finding an opportunity and running the numbe...

Watch this episode on YouTube: https://youtu.be/8L53Rn7CYeU Growth shouldn’t be accidental.  And sustainable growth requires more than riding a hard market. In this episode of Agency Navigators™, the AgencyCFO® team dives into “lucky” number 7 of the 11 Value Drivers: Documented & Proven Growth Strategy. A purposeful growth strategy starts with defined target markets, consistent sales processe...

Watch this episode on YouTube: https://youtu.be/bbYsF3OZqKQ Your competitive advantage isn’t a one-time decision. It’s an asset that needs ongoing maintenance, investment, and evolution. In this episode of Agency Navigators™, Roe, Don, Cayla, Adam, and Lindsey break down the next of the 11 Value Drivers of Transferable Value: Competitive Advantage . What made your agency stand out 10 or 20 years a...

Watch this episode on YouTube : https://youtu.be/eGVE_Rl3R6U It's one thing to understand the Value Drivers. It's another to live them every day. What happens when an agency commits to building transferable value year after year? In this special episode of Agency Navigators , Roe and Don sit down with Chip Gibson of Deland, Gibson Insurance —one of AgencyCFO®'s longest-standing clie...

Watch this episode on YouTube: https://youtu.be/QroxLs0_Dyo Think recurring revenue is enough? Think again.   Recurring revenue is one of the biggest advantages of owning an independent insurance agency—but it's only valuable if it actually renews, survives change, and creates predictable long-term growth.  In this episode of Agency Navigators , Roe, Don, Cayla, and Shawna explore Value Drive...

Watch this episode on YouTube:   https://youtu.be/o1EtJ9XkfCQ "We're in the business of risk management... yet we're often blind to our own risk."   That's a hard truth for many independent agencies.  In this episode of Agency Navigators, Roe, Don, Cayla, Adam, and Lindsay dive into Value Driver #3: Diversifying Your Revenue Base and explore why agency growth isn't ju...

Watch this episode on YouTube: https://youtu.be/oVUNmlOuP2c Most agency owners think they have operating systems.  Many actually have something else.   A collection of workarounds, tribal knowledge, and processes that live inside people's heads.  And while that may keep the agency running today, it creates risk tomorrow.  In this episode of Agency Navigators™, Roe, Don, Cayla, Adam, and Linds...

Watch this episode on YouTube: https://youtu.be/sSrJW2JGTBI  Most agency owners say they want a business that can run without them.   But have they actually built one?   In this episode of Agency Navigators™, Roe, Don, Cayla, and Shawna tackle the first and arguably most important transferable value driver: Management Team Development .   Too many agencies are built around the owner. The owner han...

Watch this episode on YouTube: https://youtu.be/TPkEKZrzCUA   Think exit planning is only for agency owners ready to sell?  Think again.   One of the biggest misconceptions in our industry is that exit planning begins when you're ready to walk away. In reality, it starts the moment you decide to build a stronger, more transferable business.   In this first episode of our new Value Drivers Ser...

Team AgencyCFO® is Growing Again! Meet our newest CFO, Lindsey Spence! Watch this episode on YouTube: https://youtu.be/zRNAV9c1YCs In this special Expertise Files episode of the Agency Navigators Podcast, we’re excited to officially welcome Lindsey Spence to the AgencyCFO® team! With 20+ years of insurance accounting and finance experience—including leadership roles at Acrisure and over two decade...

Watch this episode on YouTube: https://youtu.be/pVPKZ5Ko5Ek  🚀 Industry Premiere: The AgencyCFO® Client Survival Metric™ — Your Client Retention Secrets Revealed What if the real problem in your agency isn’t what’s coming in… but what’s quietly slipping out the back door? In this episode, Roe, Don & Adam pull back the curtain on a game-changing, industry-first approach to finally understandin...

Watch this episode on YouTube: https://youtu.be/crE-I0UDSG4 The market is shifting faster than expected, and many agencies are already feeling pressure.  In this episode, Roe and Don break down what a soft market really means and why it matters right now. Over the past few years, growth has felt strong, but much of it was driven by rising premiums, not true growth in clients or policies.  Now, tha...

Watch this episode on YouTube: https://youtu.be/1aRUHPjYvDo   This episode is a big one! We’re taking you behind the curtain on Dashboard 2.0! Roe, Don, and Adam walk through what’s really changed, and how this evolved from a simple reporting tool into a true decision-making engine for agencies. On the surface, it may look familiar. Underneath, everything has been rebuilt to be faster, cleaner, an...

Watch this episode on YouTube: https://youtu.be/rVNpCHMlk8M This special end-of-year episode of the Agency Navigators Podcast is a little different—in the best way. Instead of charts and spreadsheets, the full AgencyCFO™ team comes together to reflect on 2025, celebrate meaningful wins, and share what they’re most excited about heading into 2026! From promotions and professional growth to deepened...

Watch this episode on YouTube: https://youtu.be/-H68BYPMKJw In this Expertise Files episode, Don and Roe sit down with someone who has become far more than a client over the years — Christopher Cook , President of Alliance Insurance Services. What began with a single unexpected phone call has grown into one of the most meaningful professional partnerships of our AgencyCFO™ journey.   This conversa...

Watch this episode on YouTube: https://youtu.be/QiaLQlsa1xs  How do you really know if your agency is winning? In this episode of Agency Navigators , Roe and Don unpack the true scoreboard every agency owner should be watching — value creation .  CFOs don’t just crunch numbers — they measure impact. From growth and profitability to long-term agency valuation, Roe and Don reveal how to track the va...

Watch this episode on YouTube: https://youtu.be/t6RaQW_xY1s   In this episode of Agency Navigators , Roe, Don, and Cayla team up with Kelly Donahue-Piro of Agency Performance Partners to explore the power of industry connections.   Together, AgencyCFO™ and APP show how data and performance insights can unite to solve agency challenges—from boosting productivity and cutting out “busy work,” to buil...

Watch this episode on YouTube: https://youtu.be/tHk8vDmDJ0g  Ever feel like your agency is stuck in neutral? In this episode of Agency Navigators , Roe, Don, and Cayla break down the concept of inertia —what keeps agencies from moving forward, and what it really takes to turn things around.  Using analogies from freight trains and cruise ships to real-world agency operations, they explore:  🚀 Why...

Watch this episode on YouTube: https://youtu.be/jjbj5rOgo7U In this episode of Agency Navigators , Roe and Don sit down with Lauren Roberts from Kite Technology Group to explore the critical foundations every insurance agency needs to thrive. Together, they break down four game-changing areas: Change Management – why leadership buy-in and positive momentum make or break system migrations. Right Pe...

You don’t sell a lot of insurance without giving great advice.  In our latest Expertise Files episode, Larry Linne breaks down what separates a producer from a true advisor—and why consulting your future self may be the mindset shift you need.  From the five levels of consulting to building momentum through goal-setting, this one’s packed with insight.  Roe and Don also reflect on how Larry helped...

Watch this episode on YouTube: https://youtu.be/PjZzHHRY8pM Avoiding financial “surprises” in the new year starts before December.  The AgencyCFO™ team breaks down the critical steps you need to take now to protect your agency’s financial health in 2026.   Understand the importance of:  Staying ahead with mid-year CPA reviews  Keeping debt covenants and policy cancellations under control  Prepping...

Watch this episode on YouTube: https://youtu.be/A5hkjuWfUyY What do we mean when we say, “We’ve got a Jamie for that”?  It’s about having a teammate who just gets it—someone who bridges the gaps, lightens the load, and keeps everything moving forward.  In this episode, Roe, Don, Adam, and Cayla celebrate Jamie’s journey from Executive Assistant to AgencyCFO™ Experience Coordinator and the lasting...

Watch this episode on YouTube: https://youtu.be/W8doZ-tpCSk   Agency Navigators started as a COVID-era project that eventually lost momentum. With Adam Bushey taking on the roll as the newly appointed Podcast Producer, Ryan Miller streamlining production, Ryan McGrogan elevating the visuals, and a renewed focus on intentional topics, the show has been brought back to life.  The team shares how the...