The HUB Brief Podcast

Podcast Link: https://www.youtube.com/watch?v=o4s4jfrRyvk Patients in the US are spending nearly $500 billion a year on prescription drugs. Many still can't reliably get them. In this episode, Ankur Jain sits down with Gregory Leighton — founder of Status70 and a veteran of specialty pharmacy, patient services, and access management — to diagnose why the system keeps failing patients at the point...

What happens when AI gets it right 95% of the time? Human reviewers don't get sharper. They go blind. Researchers call it severe vigilance decrement — and it's the failure mode that rewrote this entire series for me. Over four weeks, I wrote four articles on AI governance in HUB operations. This episode weaves the full arc together — and draws the line between AI that scales and AI that eventually...

What happens when the AI starts getting it right — and the human starts getting it wrong? In this episode, I go somewhere my recent article on AI governance in HUB operations couldn't quite reach. The article laid out the handoff problem: most HUB programs claim to have human-in-the-loop oversight, but without workflow-level specificity, you don't have governance — you have the appearance of it. B...

Why Change Management Was Never Built for AI Adoption — and What to Do About It When organizations deploy AI, they expect resistance to be rational. It’s not. This episode explores why traditional change management frameworks fail, why AI adoption triggers identity disruption rather than technical resistance, and what leaders can actually do about it. **Key Insights:** - AI threatens three core ps...

Every Wednesday, The HUB Brief steps back from the operational grind of specialty pharma and HUB operations to talk about the kind of leadership that actually shapes everything — the kind that doesn't show up in a job description or a performance metric. This week: what happens to you, inside, when you've given everything, and the system still doesn't see it. Why a Low Rating Feels Like Danger — N...

https://thehubbrief.substack.com/p/the-gate-vs-the-guardrail This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit thehubbrief.substack.com

Introducing my passion for patient experience transformation in life sciences This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit thehubbrief.substack.com