The Exchange-Presented by Olam Coffee

Into the life of every coffee roaster the equipment question must fall. Are you going to provide brewing equipment to your wholesale accounts? Under what conditions? Mark and Todd tackle these and other questions in The Coffee Roaster & Providing Retail Equipment - Part 1.

Special guest Rob Stephen is back with Mark and Todd to conclude a discussion on The Coffee Roaster & Packaging. At the end of part 1 the conversation moved to vacuum packaging and cost, with Rob concluding, "You're into it for 20-30 grand but I would say if you're going to put that much coffee into distribution you should be expecting to get that out of it."

It's not just Mark and Todd this episode. We have a special guest and the topic is packaging, the hows and whys and whens.

Season 2 Episode 7 is the second of 2 parts on the topic of customer training. Mark and Todd continue their conversation on when to offer training to customer, how much training to provide, and what type of training is right for different customer.

Season 2 Episode 6 is the first of 2 parts on the topic of customer training. As Todd says, for coffee roasters, "training is the new equipment." But how much training, where, and when? Is it free? How do you manage customer expectations? Not only do Mark and Todd begin addressing these questions, but Todd was late for our recording sessions and, of course, Mark just let that go and didn't mention...