Revenue Cycle Optimized

RCM Plus gives revenue cycle leaders greater visibility into the claims, payer trends, operational behaviors, and performance issues affecting financial outcomes. In this episode, Christina Harkins explains how predictive analytics, intelligent prioritization, and revenue cycle expertise can transform fragmented data into focused action. 

Not all revenue loss begins with a denial or an unpaid claim. This episode explores how missed charges, documentation gaps, and disconnected workflows can cause revenue to disappear before a claim is ever submitted.

The goal is not just to extract data from documents, but to make it actionable and seamlessly connected to the next step in the revenue cycle. Join us for a thought leadership discussion on reducing manual document work, building confidence in AI-enabled workflows, and understanding why trusted technology partners are essential for reliable, scalable automation. Brought to you by www.infinx.com

Denials may appear at the end of the revenue cycle, but their causes often begin much earlier. This episode explores how organizations can use denial data to identify operational breakdowns, assign accountability, and protect revenue before the same problems repeat.

CMS-0057 and HTI-4 are reshaping prior authorization from both sides of the workflow: payer requirements and certified EHR readiness. This episode will break down what these regulations mean for providers, how they may change day-to-day prior authorization operations, and what questions organizations should be asking their vendors now. Brought to you by www.infinx.com

In this excerpt from a client conversation, Navaneeth Nair, Chief Product Officer at Infinx, explains why prior authorization cannot always be managed effectively through Epic alone. He explores how the Infinx Patient Access platform combines payer connectivity, AI agents, workflow orchestration, and human expertise to manage the many paths an authorization may need to take.

A revenue cycle analysis can help organizations identify where cash is delayed, where A/R is building, and where denials may point to deeper operational or strategic issues. In this episode, Ankur Pawa, Chief Commercial Officer at Infinx, and Ramesh Reddy, AVP of Client Services, discuss how broader revenue cycle analytics can reveal opportunities to collect more and collect faster.

Mergers and acquisitions may bring organizations together on paper, but revenue cycle operations rarely align automatically. This episode’s discussion explores what leaders should understand about workflows, systems, reporting, culture, and operational continuity when RCM teams and processes come together. Brought to you by www.infinx.com

Health systems are under pressure to improve margins, but cost reduction alone will not solve the financial challenge. In this RCMinutes episode, Stuart Newsome explores why denials, prior authorization delays, A/R drag, missed charge capture, and under-billing are not isolated department issues, but signs that revenue cycle leadership now requires enterprise visibility, workflow orchestration, an...

A paid claim may look resolved, but payment does not always mean the reimbursement was correct. In this RCMinutes episode, we look at how underpayments, payer contract issues, missing modifiers, and incorrect adjustments can quietly drain revenue even when the claim technically gets paid.

Stuart Newsome shares his top takeaways from the KLAS K2 Summit on payer-provider collaboration, prior auth, interoperability, and AI—and what they mean for revenue cycle leaders working to reduce friction, prevent denials, and improve real-world workflows. Brought to you by www.infinx.com

In this episode of Revenue Cycle Optimized, David Byrd, SVP of Business Development at Infinx, and Carlie Richard from Maverick AI discuss how autonomous coding can improve speed, accuracy, and scalability in radiology revenue cycle operations. The conversation highlights a connected model where AI handles routine coding in seconds while certified human coders manage exceptions, audits, compliance...

Revenue cycle metrics can reveal far more than days in A/R, cash collections, or cost to collect. In this episode, Jon Vitiello, SVP & CFO at St. Luke’s Health, joins Stuart Newsome to discuss how CFOs interpret RCM signals, separate operational noise from financial risk, and use revenue cycle insight to guide strategy, investment, Medicare Advantage response, and patient access performance. B...

Health systems are under pressure from workforce shortages, rising denials, aging A/R, charge capture leakage, and revenue integrity gaps that are often hiding across both acute and ambulatory operations. In this RCMinutes episode, we preview the themes behind the Infinx Healthcare Revenue Cycle Thought Leadership Executive Forum in Chicago and explore why leaders need a more collaborative, enterp...

Denial management matters, but it often begins after revenue has already been delayed or put at risk. This RCMinutes episode explains why preventing revenue loss requires looking upstream, spotting patterns earlier, and fixing the process issues that create avoidable denials in the first place.

AI-enabled charge capture can reduce manual work, but the real value comes when technology and billing expertise work together to improve accuracy, speed, and claim quality. Brought to you by www.infinx.com

Charge capture issues often hide in plain sight, creating recurring revenue leakage across departments, payer contracts, documentation, and billing workflows. In this episode, Sean Dennehey and Jason Adams of Infinx discuss how a full claims review, clinical validation, reimbursement modeling, and long-term implementation support can help organizations uncover missed revenue and strengthen charge...

A/R follow-up often looks productive on the surface, but claim touches do not always lead to claim movement. In this RCMinutes episode, we look at why clear next actions matter, how vague follow-up creates rework, and how better workflow discipline can help teams move accounts toward resolution instead of just another note.

HFMA Annual will be full of vendors, platforms, consultants, AI tools, automation promises, and revenue cycle solutions. This pre-HFMA Office Hours panel will help healthcare finance and revenue cycle leaders think through the business problems driving this year’s conversations, the questions worth asking, and how to separate proven strategy from market noise. Brought to you by www.infinx.com

In this episode of Revenue Cycle Optimized , Christina Harkins, Director of Customer Success at Infinx, discusses how prior authorization workflows can be optimized through automation, custom queues, workflow discovery, and ongoing operational support. She explains how the right mix of AI, human oversight, reporting, and implementation planning can reduce manual work, prevent avoidable denials, an...

Aged A/R is often treated like one large problem, but every aging bucket tells a different story about collectability, payer behavior, and operational gaps. In this RCMinutes episode, we look at how smarter segmentation, AI-driven payment propensity, recoverable value, and workflow orchestration can help teams prioritize the accounts most likely to produce results.

The Rural Health Transformation Program brings $50 billion in federal funding to states over five years, but the real question is whether temporary funding can create lasting operational change. In this episode, Scott Cook, VP of Business Development at Infinx, joins Stuart Newsome to discuss what rural providers should understand about the program, the state-by-state variability, and the operatio...

In this episode of Revenue Cycle Optimized , JP, VP of RCM Operations, explains why A/R and denial management are often the clearest windows into upstream revenue cycle breakdowns. Drawing from an internal team discussion, he shares how data from denials, underpayments, payer behavior, modality mix, and contract variance can uncover hidden revenue leakage and guide smarter business decisions.

Clean claims are more than a submission goal — they are one of the strongest defenses against avoidable A/R. In this RCMinutes segment, we look at how better claim quality reduces downstream follow-up, prevents unnecessary delays, and gives revenue cycle teams more time to focus on the accounts that truly need attention.

Hospitals are facing a new revenue cycle reality shaped by margin pressure, workforce constraints, payer complexity, denials, underpayments, and fragmented workflows. In this episode, Peggy Kelly, Tim Anderson, and Jason Adams of Infinx will explore what acute-care leaders need to rethink as revenue cycle performance becomes a strategic priority, not just an operational function. Brought to you by...