Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

Thai coffee is on the rise and today Andy chats with Susan Borvornpotsakul of Coffee Culture Thailand about the effect that this increase has had on the industry generally and how her business has helped to fill a gap within the market during the pandemic.  In todays episode, we chat about;The Thai coffee scene and how that has rapidly changed over the last few years;What distinguished Thai coffee...

Today we are talking about sustainability on The Cafe Hustle with Caroline Bell, founder of Cafe Grumpy.  Cafe Grumpy have a number of locations across New York City and Miami, and Caroline has a particular passion for sustainable choices in both her business and her personal life.  In today's episode, we chat about;The current trends around sustainability and how customers are choosing diffe...

In today's episode, Andy speaks with the Founder of Copperhouse Chocolate, Juliet Sampson.  In this episode, we explore her 100% vegan cafe, which focuses on high-quality products and delivering a great customer experience.  In this episode, we discuss;Why as cafe and coffee shop owners, we should really consider selling 100% cocoa hot chocolate;Why the quality of your offering, both food and...

In this second episode in a series looking at mental health in the hospitality industry, Andy talks to Will Macpherson of CAM Ventures and Angus Grill & Larder.  In this episode, we are looking at a number of things we should all be looking out for as owners and managers when it comes to looking out for the mental health of our teams.  In this episode we cover;The benefits of considering menta...

In today's episode, I am talking to Hannah Wolsey of Urban Emporiums in Birmingham.  Urban is a cafe but has a focus on bringing great coffee to their community and also partnering with a homeless charity in their area, Sifa Fireside, working together to tackle homelessness in and around their locations.  In today's episode we talk about;What you need to consider before stepping away fro...

Today we head to Oakland Park in Florida and chat with Mikaela Schipani and find out all about Cyth & Co. - a coffee and cocktail bar serving a wide range of customers.  Today we talk about;Why you need to be hyper-organised when fitting out your coffeeshop;Why you should consider growth into the event space, and;What you should consider when it comes to developing your food offer,And so much...

Today we chat to Dan Nash of SixEight about what it takes to develop a cult brand for your food service business.  We dig into the fundamental elements that you should look to develop when considering the branding for your business.  It’s not as simple as opening your social media and creating a few posts, proper branding takes planning, effort and authenticity.  In this episode we discuss;Why bra...

In today's episode, Andy chats with Ed Kanerick of Stour Cafe in Hackney Wick in London.  Stour is a not-for-profit organisation that provides studio spaces and galleries for artists as well as running a number of community events, all supported by their cafe business.  In today's episode we talk about;Why hospitality is such a great and rewarding place to work - but only if you have a g...

Steve Magnall is part owner (with founder Rebecca Bishop) of Two Magpies Bakery and together they have grown their artisanal bakery and cafe business to a massive 7 sites across Norfolk and Suffolk.  They have also grown their turnover from £620,000 to over £7.5 million in only 3 and a half years, with plans for further growth over the next year.  An impressive rate of growth by any definition! We...

Scott is the owner and operator of Gather Coffee Lounge in Oneida, Tennessee.  They now have 2 locations and 15 employees between their cafe in Oneida and their drive-thru in Huntsville and have been the first proper coffee locations in the area.  They faced challenges including educating their customers in the most up to date elements of coffee culture and encouraging the community, all whilst na...

Today, The Cafe Hustle is talking accountancy with Gareth Evans of Evans & Co Hospitality Accountants.  After a career in the hospitality industry as a chef, Gareth decided to change to accountancy to help the amazing small business operators who work so hard to create the experience for their customers.  In this episode we cover;The fundamental elements that any hospitality business should ha...

Today we are talking about ghost kitchens and how, when combined with a well-thought-out and consistent virtual brand, cafe's, coffee shops and restaurants can realise additional revenue whilst using the unused capacity of their food production areas. Whether you call them ghost kitchens, dark kitchens, virtual kitchens or cloud kitchens, they are all about preparing delivery-only meals witho...

Today, I chat with Ebenezer Heng, business consultant and creator of On Coffee Makers, a very popular Instagram account sharing information and tips about coffee. We talk about how you can best develop the marketing of your coffeeshop or cafe including getting your product in front of new customers, and making sure your offer is aligned with your target market. We cover;Before you do anything, you...

Today, we head to Myaree in Perth, Australia, to talk to Renata Taylor about her coffee roasting business, Grouch & Co and her exciting new venture of a barista academy.  In this episode we talk about;Why using reputable coffee suppliers is important for both sustainability and ethical reasons;Why your branding needs to be consistent and on point, from the moment someone connects with your bus...

Today, Andy talks to celebrity chef, author, restaurant operator and farm owner Chef Susy Massetti.  Born above her mother's restaurant, Chef Susy Massetti was literally born into the food and beverage industry and has worked in many places around the world, including Europe, the United States and, most recently, in the Middle East.  Chef Susy has also presented some TV series, including &quo...

Today, Andy speaks to Alf Molinas of FoodRazor, an invoice management tool that provides near real-time data relating to your business expenses.  Alf discusses how we can use this data to better manage our businesses and get a better idea of how our business performs. In the current climate, with increasing costs and a squeeze on revenue, keeping an eye on business expenses is more important than...

Hospitality businesses around the world are struggling to find staff to fill their available roles. The UK is no different in many respects, however the impacts of Brexit have compounded these issues, making them worse. The reduced need for staff members through a large part of the pandemic has meant that the true extent of issue are suppressed. However, as the number of restrictions reduce, it is...

Today I am talking to Nicolene Elhadad, founder of Xpresso Cafe's and known as The Franchise Queen.  Nicolene has successfully franchised her coffee shop business to 31 stores across South Africa since 2016.  Nicolene is the proud owner of several 6 and 7 businesses and is motivated by the impact and help that the work she does and is now focused on helping others to realise the same. We chat...

When Sarah Heward of The Real Food Cafe in Tyndrum, Scotland, left her high paying corporate job in London, she didn't quite understand the scale of the challenges before her.  The pull of a derelict Little Chef at the side A82 was the start of her vision of setting up her own coffee shop. Sarah faced a huge number of challenges in creating the cafe they have today but has also learnt a huge...

Hi, and thank you for joining me at The Cafe Hustle.  In this introduction episode, I will introduce myself, Andy Jones, and tell you about my background and why I founded The Cafe Hustle Podcast.  I will also let you know who the podcast is for, what to expect from the episodes and how often episodes will be published.5 Strategies for Developing Your Mindset. SponsorTrainual Trainual is your one-...

In today's episode, we talk to Lydia Papaphillipopulous-Snape of Warwick Street Kitchen about what it takes to develop an inclusive team culture in her coffee shops. Not only has this culture helped her expand to a second cafe, but it has also helped them to begin work on a wholesale bakery, opening in late 2022. Lydia places much of this success on the work they have put into fostering a pos...