Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

In our final recap episode as I come out of my forced break due to covid, I am taking you back to my episode with Majella O'Connell of Pavlova and Cream where she takes us through some of her best tips for using Instagram for Coffee Shops. Visibility in a digital world is really important, particularly for brick-and-mortar stores that, understandably, prioritise thier operation. You can'...

In our second recap episode as I recover from Covid, we go back to my chat with Dan Nash of SixEight Agency where we dig into some of the tools, strategies and techniques that he uses to create compelling brand stories for his clients that turn their customers into obsessive fans. I'm highlighting these episodes as they carry so much value if we take action on the advice and information that...

In today's episode, Andy chats with one-half of the co-founders of Kilo Ziro Cafe Bar in Birmingham, Jeanette Pell.. We talk about the reality of what it takes to strive toward zero waste and the challenges that you can expect to face on that journey. We talk about;The biggest hurdles faced when moving to zero waste;how your relationship with your suppliers is the most important when it comes...

Today we chat weith Charlie Eblen of Single Tree BBQ about what it takes to build a community following around his business and the challenges that they face being a mobile business. We talk about some of the key things that contribute to what a community around a food business actually is and Charlie shared some tips to really engage with your customers. NewsletterJoin our community and find out...

In part 2 of my chat with Jess and Joel Grubbs of the Transient Coffee Company, we talk about the pain and heartache that they suffered when their brand new coffee trailer got totalled. We discuss how they initially dealt with that and what their plans are now for the future. There are some great lessons in this episode, particularly around your mindset in the business. Part 1 of our chat with Jes...

Today we speak with Jess and Joel Grubbs of Transient Coffee Company, based in Washington. In part 1 of this episode, we chat about their journey of discovery into the world of coffee and how that grew into them buying and fitting out their new coffee trailer. We talk about some of the challenges and lessons they learnt during that journey and touch on what came next for their coffee trailer just...

Today I welcome Nick Waldon-Howe onto The Cafe Hustle and we are talking about what coffee shop owners should consider when setting up a solid foundation to provide great coffee, and exceptional service, to their customers. Nick is a cafe owner, business coach, industry leader and coffee lover and although heading down the corporate route, Nick found himself drawn back to our amazing industry. We...

I am really happy to welcome Steve West onto The Cafe Hustle to chat about a range of things but in this second episode, we chat about Why diversity and inclusivity is really important to the whole of the hospitality industry. This is Part 2 of my chat with Steve, so if you haven't listened to our first episode, make sure you check it out. Make sure you subscribe to the podcast to hear part 2...

It's Senior Race Day here on the Isle of Man as part of the Isle of Man TT Races. Locally, it is a national holiday and some consider it the biggest holiday of our year. I am really excited to bring you this episode with Atham Tsuchnikas and Anesti Karagiorgi of Ace Cafe London talking about the reasons why Ace Cafe has created such a loyal following from its worldwide community. Recorded liv...

At a time where my hometown, the Isle of Man, see's a huge number of people descend on our small 30 by 11 mile island for the Isle of Man TT Races, preparing for significant increases in customer numbers is something that businesses local to me have to do each year. It isn't something that is unique to Isle of Man businesses, though, it is something that every business will need to plan...

The pandemic has really opened up our customers to the reality of interacting with their favourite businesses and services remotely through apps - and this is something that isn't going to change soon. This trend is here to stay, that's why it is important to ensure your digital presence is stronger than ever - which may mean a custom app for your community may be the best option. Today...

We welcome back Lydia Papaphilipopoulos-Snape of Warwick Street Kitchen to The Cafe Hustle to talk about the huge challenges she has faced in opening up a new bakery cafe, in addition to her two existing sites. We talk about budgeting, how they have managed to staff the site as well as some of her biggest lessons learnt from opening the Warwick Street Bakery. Leadership SurveyI am developing a com...

Today I speak with Jane Peyton, who is the Founder of The School of Booze. In this episode we look at what you should consider before introducing alcohol to your menu, what alcoholic drinks fit with your concept and how they can compliment your current menu items. Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get...

There are many different ways in which we can grow our coffee shop and hospitality businesses. There are also many metrics that can help us to do that, and that's something I touch on today. Data that is freely available can be used to help you dial in your business and, along with focusing on your own performance, you can really start to see some real growth areas in your business. Please le...

In today's episode I chat with Mark Smith of Double Up Social about how we should approach the production of our social media content and, in particular, how context is really important when it comes to engaging with your audience. In this episode we discuss;What content we should be producing as hospitality businesses;Why both "low-quality" and "high-quality" content are...

Today I am chatting with Sofia Syed, owner and operator of Roasted, located in Tremont, Cleveland, Ohio. Sofia, after growing up near where Roasted is located, moved around Ohio and eventually to California - working in marketing for several years before the right location came up for her coffee shop in Tremont. In this episode, we chat about;Some of the significant challenges Sofia faced opening...

In today's episode, Andy chats with the co-founders, Ed Parkes and Henry Ayers, of the iconic independent coffee house, The Gentlemen Baristas. We dig into the early days of their coffee house and the challenges they faced before moving to their now ten locations. In this episode, we chat about;How they have developed their team culture and the fundamentals that have gone into that;What it me...

Today's episode covers something that will affect all businesses in the U.S. and should at least be looked into. We are talking about the Employee Retention Credit for hospitality businesses with Catherine Tindall CPA, a partner at Dominion Enterprise Services. Catherine is an Employee Retention Credit Expert and talks through how the situation has changed with the ERC and why you should now...

In today's episode, I speak with Reena and Henal Chotai of Red Cup Cafe in Harrow, London, about their journey into hospitality, setting up their business and the impact that they have had by engaging with their community.  Both Reena and Henal are also very passionate ambassadors of  , a charity that does some amazing work for the hospitality industry in the UK. In this episode, we chat abou...

Today we are talking about performance - specifically leveraging the power of your brain and how you can leverage the power of your subconscious to improve both your performance and the performance of your teams.   I am welcoming Melinda Limoges, a coach certified in motivational neuroscience, onto The Cafe Hustle to discuss the power of our brain.  In this episode we discuss;What are the 4 parts...

In our first workshop type episode, I welcome Scott McNamara back onto the mic as he takes us through his template for analysing and forecasting gross profit margins in his business.  Knowing your gross profit is really important for many aspects of your planning and forecasting.it is also important when it comes to your menu design and optimisation too - something that we will cover in a future e...

In today's episode of The Cafe Hustle Podcast, I talk with Liam Jones, host of An Hour With An Indie Podcast and Founder CEO of Foursquare Group.  Foursquare Group is all about helping independent hospitality businesses manage their compliance and operations through their product, Pilla .Pilla includes a free online document library where you can creat and customise a range of documents but a...

In this episode, I dive into a really great conversation with Chris Adams of Ellis Adams Group about how the hospitality industry must change its image if we are going to attract our amazing people back to the industry and retain them going forwards.  As a hospitality consulting business, Ellis Adams Group helps business in a wide range of areas including branding, concept development and revenue...

In this episode, I explore the steps that have served me in developing our next leaders.  In the hospitality context,  that is whether you are in a cafe, coffee shop, restaurant or hotel, the process of developing and implementing a succession plan to identify the next leader is very similar.  In this episode I cover; the fundamental foundation to great leadership succession;the importance of unde...

In today's episode, we are talking about kitchen design and operation and how you can drive profitability from your back of house areas.  I chat with Izzy Kharasch of Hospitality Works about what you can do to drive your business performance in the kitchen.  We chat about;The importance of back of house design and how this can affect the rest of your operation;How the pandemic has changed how...