Code & Compassion

Technology and humanity in healthcare: Designed to work together. Healthcare is at a crossroads: powerful new digital tools are transforming the way care is delivered, but too often they lose sight of the people they’re meant to serve. Code & Compassion explores how we can redesign healthcare customer experiences to be human-first by blending technology, empathy, and strategy to create better outcomes for patients, providers, and communities. Hosted by Belinda Russell, founder of Digital Health x Design , this podcast dives into real-world challenges and solutions in healthcare transformation. From rethinking call centers as care centers, to balancing digital front doors with back-office realities, to building empathetic AI, each episode brings stories, insights, and frameworks that help leaders, innovators, and care teams shape a healthier future. Whether you’re a healthcare leader, CIO, or innovator, you’ll discover actionable in