Blocktalk - the podcast for UK Property Management Professionals

Welcome to a new episode of the Blocktalk podcast with CPL Software's new Business Development Manager, Thomas Beswick, Tom. Tom joined CPL in July, so we thought we'd take the opportunity to have him on as a guest so he can chat about what his role is, what it isn't (!), what you can expect when you speak to him, and we take a bit of time to get to know him a bit better too. We hope you enjoy the...

Welcome to this week's Bitesize edition of the recent Blocktalk Clientcast with Brian, Will and Jaxx. This is a short 8-minute snippet from the full podcast.  In this episode we hear from Brian and Will talking about development updates and the podcast! Enjoy the episode! About the Blocktalk podcast The Blocktalk podcast is a podcast about the property management industry for the property manageme...

Welcome to our quarterly episode for CPL clients - the Blocktalk Clientcast.  In this episode Brian, Will, and Jaxx cover: 00:41 Team update 03:35 Development update 09:45 Conference attendance, come and chat to the team 12:19 Blockworx and AI 16:02 Blocktalk podcast Enjoy the episode! About the Blocktalk podcast The Blocktalk podcast is a podcast about the property management industry for the pro...

Blocktalk Bitesize is the short 8-minute segment from the latest Blocktalk podcast. This week we have a bitesize piece from Gary Dickson's podcast. In this bitesize piece Gary talks about the limited use of legacy software systems and how to scale up digital usage. Gary Dickson is the Digital and Design Manager at the SFHA. Gary brings a wealth of experience and knowledge for housing associations...

Thank you for joining us for another episode of the Blocktalk podcast. In this episode we catch up with Gary Dickson who is the Digital and Design Manager at the SFHA. Gary brings a wealth of experience and knowledge for housing associations who are shifting to automated, digital processes and this is an excellent conversation with lots of takeaways. We hope you enjoy the episode, and please do re...

Welcome to the Blocktalk Podcast. Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   In this episode, Andrew Bulmer, CEO, The Property Institute discusses Cus...

Welcome to the Blocktalk Podcast. Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   In this episode, Andrew Bulmer, CEO of The Property Institute discusses...

Welcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   This week Andrew Bulmer, CEO of The Property Institute discusses Educatio...

Welcome to the Blocktalk Podcast. Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   In this episode, Audrey Murphy and Laura Bradley discuss Customer Care in...

Welcome to the Blocktalk Podcast. Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   In this episode, Audrey Murphy, Interim Director of Governance & Busines...

Welcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   This week Laura Bradley, Operations Manager at Highland Residential and A...

Welcome to the Blocktalk Podcast. Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   In this episode, Callum Bruce discusses Customer Care in the industry. Cat...

Welcome to the Blocktalk Podcast. Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   In this episode, Callum Bruce, Director at MacFie & Co discusses Recruit...

Welcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   This week Callum Bruce, Director at MacFie & Co discusses Education/Aware...

Welcome to the Blocktalk Podcast. Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   In this episode, David Reid discusses Customer Care in the industry. Catch...

Welcome to the Blocktalk Podcast. Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   In this episode David Reid, CEO James Gibb discusses Recruitment in the...

Welcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   This week David Reid, CEO of James Gibb discusses Education/Awareness and...

Welcome to our quarterly episode for CPL clients - the Blocktalk Clientcast.  In this episode Brian, Will, Crawford and Jaxx cover: 02:00 Last Quarter Update 03:52 Team news 06:25 CPL developments 08:54 Housing Associations 11:07 CPL 3.0 update 20:50 Blocktalk podcast, recent conversations and upcoming  Enjoy the episode! About the Blocktalk podcast The Blocktalk podcast is a podcast about the pro...

Welcome to the Blocktalk Podcast. Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   In this episode David Doran discusses Recruitment in the industry. Blockt...

Welcome to the Blocktalk Podcast. Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   In this episode David Doran discusses Recruitment in the industry. Blockt...

Welcome to the Blocktalk Podcast. Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   In this episode David Doran discusses Customer Care in the industry. Catch...

Welcome to the Blocktalk Podcast. Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   In this episode Derek MacDonald discusses Customer Care in the industry. C...

Welcome to the Blocktalk Podcast. Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   In this episode Derek MacDonald discusses Recruitment in the industry. Bl...

Welcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.   This week you can listen to our first guest Derek MacDonald discuss Educat...

Thank you for joining us for another new episode of the Blocktalk podcast. Today we are delighted to be joined by Property Manager of the Year winner, at the recent PMAS Awards in March, Ronald Dalley. Ronald is Senior Development Manager at James Gibb. Ronald has been with James Gibb for over 3 years now, being promoted to senior development manager just over a year ago.  We hope you enjoy the ep...