Zinnov Podcast - GCCs Unfiltered Podcast

16 million customers walk into Lowe’s stores every week. At that scale, small decisions have very large consequences. Inventory, supply chains, store systems, customer experience — everything has to work together seamlessly. Our guest today is Ankur Mittal, who leads technology for one of the world’s largest home improvement companies. Ankur oversees technology across omnichannel platforms, enterp...

Operating at scale when industry fundamentals are shifting.  Walmart, one of the world's largest retailers, with 10,000 stores, operates under constraints most don’t. Speed creates risk. Scale creates complexity. Technology is reshaping competitive advantage.  In this episode of GCCs Unfiltered, Nitika Goel, Managing Partner & CMO, Zinnov, sits down with Balu Chaturvedula, SVP & Country He...

How do you lead at scale when growth is no longer the hardest part — but judgment is? In this episode of GCCs Unfiltered, Nitika Goel speaks with Ruchika Panesar, CDIO, Group Functions & Country Head – India, NatWest Group, about building enterprise leaders inside one of India’s most established banking GCCs. They discuss: • Moving from delivery excellence to enterprise impact • Building T-sha...

For years, GCCs grew by adding people. That playbook is broken. In this episode of GCCs Unfiltered, Pratik Nath, Managing Director, Epsilon India, is in conversation with Nitika Goel, Managing Partner and CMO, Zinnov, about what actually drives relevance in today’s Global Capability Centers, and what quietly holds most of them back. Pratik has seen GCCs from the inside: as an engineer, a product l...

When does a GCC earn the right to be trusted with core business work? When it consistently delivers reliability, takes ownership of outcomes, and proves it can run critical business operations, not just build solutions.  In this episode of GCCs Unfiltered, Sheenam Ohrie, Managing Director, Broadridge India, joins Nitika Goel, Managing Partner & CMO at Zinnov, to unpack how GCCs move from execu...

GCCs are evolving. Workspaces should too. In this episode of GCCs Unfiltered, Amit Ramani, Chairman & Managing Director of Awfis Space Solutions Ltd. joins Nitika Goel, Managing Partner & CMO at Zinnov, for a candid conversation on how Global Capability Centers are reshaping the modern workplace. From the early days of GCCs being cost-focused back offices to today’s human-centric capabilit...

India’s GCCs have mastered execution. The next leap is integration - building centers indistinguishable from the global enterprise itself. In this episode of GCCs Unfiltered, Niladri Ray, Country Head, India and VP –Engineering, Flexera, joins Nitika Goel, Managing Partner & CMO, Zinnov, for an unfiltered look at what it takes to build a truly differentiated GCC. From navigating the hype aroun...

What does it really take for India to stay the GCC capital of the world? Talent, policy, or something deeper? In this episode, we unpack the answers with unfiltered clarity. In the third episode of GCCs Unfiltered, Nitika Goel is in conversation with Dr. Ekroop Caur, IAS, Secretary to the Government, Department of Electronics, IT, Bt, S&T and Skill Development, Entrepreneurship & Livelihoo...

What would break if your GCC isn’t there tomorrow? In the second episode of GCCs Unfiltered, Deepak Visweswaraiah, Senior Vice President and Managing Director, Pegasystems India, joins Nitika Goel, Managing Partner & CMO, Zinnov, to explore that very question. With more than half of Pega’s product engineering driven from India, the center is enterprise-critical. But as Deepak points out, scale...

For years, Global Capability Centers have been boxed into the same tired lens: cost, headcount, and scale. But that view misses the bigger story. GCCs Unfiltered, a new series from the Zinnov podcast stable, brings conversations that cut through the noise with leaders who’ve built and rebuilt capability centers across cycles. This isn’t about vanity metrics; it’s about what works, what fails, and...