Zach on Leadership

It’s Thanksgiving, a time to count our many blessings. Undoubtedly, we all have a lot to be thankful for. However, many of us struggle to muster that attitude in 2020 as we have faced a global pandemic, racial injustice, and a polarizing political season. In times like this, I often reflect upon this pertinent scripture: “Give thanks in all circumstances” – 1 Thessalonians 5:18 That’s easy to say...

Every time I write a new Zach on Leadership article, I think about making my content approachable for new readers, in anticipation that they will enjoy the content and become faithful community members. This article is going to be a little different. This is for the insiders. This is for the tribe. Whether you’ve been faithfully reading for years, or only a few weeks, this message is for you. I’m...

I started a new segment of my career this week. In addition to leading Development & Operations, I now have responsibility for leading our Digital Customer Platform. I am very excited about this opportunity for several reasons. Before I get into that, I’d like to explain at a high level the major items in this portfolio. Digital Customer Platform includes our customer-facing technologies such as o...

It’s often said that great leaders credit their teams for success while taking personal responsibility for failure. This is good advice, and fortunately, I see this demonstrated more and more. Most would assume that the first part of that formula is the result of humility which could be either authentic or feigned. Sometimes leaders can appear like an actor giving an Oscar acceptance speech. There...

As a technology leader, I often get asked, “Zach, what keeps you up at night?” People ask me this to derive my priorities, but it’s an odd way to do that. It’s an extreme question if taken literally. As an executive, should I lie awake at night, staring at the ceiling, riddled with anxiety and inner conflict? I hope not. Also, the question is somewhat rhetorical. I think people expect me to answer...

Four years ago, I published one of the most popular articles I’ve ever written: So You’re Telling Me There’s a Chance: The Joy of Buying Technology. I repost it from time to time and continue to draw reactions. Since four years have passed, I thought I might be due for a follow-up article on the subject of the buy-sell dynamic in enterprise technology. In this article, I’m not going to discuss ann...

Last week, I wrote about the importance of financial competency for every leader. I covered the subject broadly and taught several principles that are applicable to everyone. If you missed that article, go back and read it, then continue on. Today’s article is about financial efficiency. I like being efficient in everything I do. I work very hard to be efficient with my time. I’ve learned how to s...

Usually on this blog, I write about the human side of leadership. I write about the importance of caring for people on your team, serving them, casting a vision, and leading boldly into the future. That is the sort of thing that gets me up in the morning. I’ve never written about the “joy” of spending countless hours pouring over hundreds of lines in spreadsheets and financial management systems....

I used to directly hire a lot of technical talent. Now, that’s mostly done by my management team. When I did that, I asked a behavioral interview question that went something like this: “Tell me about a time when you were called upon to solve a high-pressure and complex technical issue where the solution was not immediately obvious.” The answers I got were usually pretty telling. Typically, this q...

I am the proud father of four children ranging in ages from 6 to 14. I’ve seen more than my fair share of animated movies and the soundtracks that accompany them. My youngest child, Elizabeth, is a big fan of the Frozen movies. There is a silly song in Frozen 2 that makes me think. Olaf is one of the most beloved characters in the Frozen series. He is a snowman that is alive thanks to Elsa’s magic...

I brought donuts into the office on September 11, 2001. I brought them in, but no one ate them. I eventually tossed them in the garbage. There are many stories from that fateful day. My story isn’t particularly unusual, but it’s mine, and I remember it well. 19 year ago Back then, I was a young professional, less than three years into my career. I got married the year before and we had just purcha...

At work, I’m known for my love of advanced technology. I enjoy being on the cutting edge. I’m an early adopter of everything new. I volunteer to be among the first to try out the new tech, even when the bugs need to be worked out. I like to play with smart boards, mixed reality, tablet computers, mobile apps, and collaboration tech. I also push hard on our pursuit of cloud technology. Because of t...

Have you ever been told that you need to “elevate your thinking?” What does this mean? Why is my current thinking not elevated? How does elevated thinking differ from what I’m currently doing? Is this just management-speak, or does it really matter? In this article, I will answer these questions from my perspective. When I write my articles, I picture my readers as somewhere in the middle of a com...

I haven’t always been a technology leader. I used to be a systems engineer and I spent way more time in a data center than in a conference room. Approximately 15 years ago, I worked on a team that engineered and supported our enterprise application platforms. The job required some depth of knowledge, so we all specialize in different areas. One my specialties was the analytics systems. Analytics s...

The original Jurassic Park film was the summer blockbuster of 1993. I was 14 years old which put me at the top-end of age range to be captivated by this masterpiece. As an adult, I went many years without watching it, but since my third son, Josiah, first saw it (and other movies in the franchise), we’ve enjoyed the opportunity to watch it regularly, as it is one of his favorites. He fully plans t...

Most of us focus all our time and attention doing our day job. What is your “day job?” It is on your job description. It is probably what you went to school for. It is on your goal sheet, and you talk about during your performance review. This is critically important, and it should take up most of your time, but not all of it. Other duties as assigned There is another category of work, which is th...

I drive manual transmission cars. I always have. Everyone one of us inherits certain traits and ideas from our family of origin. We all learned about politics and faith from our parents. I also learned that drivers in the Hughes family prefer manual to automatic transmissions. My first car was manual. It made learning to drive harder, but I accepted the challenge. Nearly everyone else I knew start...

Many of us have been working remotely for over three months now. Most of us have implemented several adaptations and new routines for self-care to maintain our mental and physical health during these times. About a month ago, I chronicled my adaptation story which ended with me working from my backyard treehouse. If you missed that article, please go back and read it here, then continue on. Workin...

George Floyd was killed nearly four weeks ago. The riots are over. The National Guard presence has drawn down. Social media is no longer dominated by a singular subject. Are we all just moving along? Dare I say, “back to normal?” Normal isn’t acceptable. I have not moved on. I’m not “over” George Floyd’s death. I’ve spent a great deal of time thinking about what all of this means to me. I think ab...

Pablo Picasso Whether you are an art fan or not, I trust that you are familiar with the works and style of one of the most famous 20th century artists, Pablo Picasso. You likely associate him with his distinctive abstract style. If you need a quick reminder for your mind’s eye, take a look at the famous Guernica from 1937. There is a fascinating story about Picasso that I found in the introductory...

A week ago, I wrote my leadership reflections on George Floyd and the Minneapolis riots. This was a very rare case for me where I felt the intense need to share my real-time observations on what was going on in the world around me. I wrote it and published it on the same day. As time elapsed this past week, I’ve had more time to ponder and reflect. I’d like to more fully explore an important lesso...

I had a different article queued up to publish today. It’s a good piece and I’ll publish it soon, but not today. Our community is inflamed and our city is burning. I find it hard to think about anything else right now. I’d rather not write about George Floyd and the Minneapolis riots, but I am compelled to. Like many of my readers, I am deeply disturbed by what is unfolding. As usual, I look at ev...

For the past eight weeks, I’ve been writing about how COVID-19 has impacted my work and my leadership approach. This week, I’m going to take a break from that theme and explore a completely unrelated curiosity of mine. Each week, I write my leadership musings for a committed cohort of friends, colleagues, acquaintances, and avid fan followers. Some have been with me since the beginning, but most h...

Since most of us have been working from home for nearly two months now, I thought it would be a good time to share my personal journey through this era. If you are like me, this hasn’t been a static experience, but has evolved little by little along the way. I’ll share my insights with the hope that some of this will be relevant for enriching your experience. Evacuation mode I left the office the...

I received a call from my big brother, Jonathan, this past week after he read my previous article about our fourth annual innovation event that we call Invent. He works in the technology field, so we often talk shop. We talked a little bit about some of the innovative projects we are working on. We also briefly discussed the process of how we manage innovation, but we spent the most time talking a...