Your People Your Success Podcast

Leadership is THE way to go in order to empower, grow and keep your people. But an important question we should definitely ask ourselves more often: Who leads when the leader isn’t in the room? I’m Pierre Bauzée, a Hospitality Trainer and the Founder of Beyond Satisfaction Academy, the leading onboarding and training platform for hospitality. And in this new episode of Your People Your Success Pod...

I’m Pierre Bauzée, Founder of Beyond Satisfaction and Beyond Satisfaction Academy, a powerful onboarding and training platform for hospitality, and beyond. And in this new episode of Your People Your Success Podcast, I am showing you the platform, its content, its impact and all the different tools, features, functionalities and materials. But also how you can easily get all your team onboarded fo...

Turning your customer experience into your team’s success sounds great in theory — but how do you actually do it in real life? I’m Pierre Bauzée, Founder of Beyond Satisfaction and Beyond Satisfaction Academy, a powerful onboarding and training platform for hospitality, and beyond. And in this new episode of Your People Your Success Podcast, I’m joined by my guest, Dan Pratt from DAP Consultancy,...

Onboarding is everywhere — but making it work for your team from day one? That’s a different story. I’m Pierre Bauzée, Founder of Beyond Satisfaction, and in this solo episode of Your People, Your Success Podcast, I’m breaking down what actually makes onboarding through training successful — and why many businesses don’t get it right. From the crucial first impressions to the way you structure lea...

In this episode of Your People, Your Success Podcast, we dig into one of the most underrated drivers of employee happiness and customer satisfaction: understanding employment law — and using it to protect, empower, and inspire your frontline teams.   I’m Pierre Bauzée, Founder of Beyond Satisfaction, and I’m joined by the brilliant Richard Hiron — an employment law expert affectionately known as “...

Customer service training is everywhere — but impactful training? That’s a different story. I’m Pierre Bauzée, Founder of Beyond Satisfaction, and in this solo episode of Your People, Your Success Podcast, I’m breaking down what actually makes customer service training stick — and why most businesses miss the mark. From the crucial first 15 minutes to the way you tailor content for your team, this...

In this episode of Your People Your Success Podcast, we dive into the powerful ripple effect of leadership on customer satisfaction — and why great customer service starts with how you lead your people. I’m Pierre Bauzée, Founder of Beyond Satisfaction, and I’m joined by Clayton Drotsky — a people-first leader who’s spent the last 17 years leading large, multicultural customer service teams across...

Outstanding Customer Service is more than just a great product or service — it’s about delivering an exceptional and consistent experience. And that starts with your People. I’m Pierre Bauzée, Founder of Beyond Satisfaction, and in this first episode of Your People, Your Success podcast, I’ll be discussing why the key to outstanding customer service in hospitality, retail, and beyond isn’t just ab...