Your Customer, Your Success

In this conversation, Gary Marra and guest Chris Hood delve into the complexities of AI in customer experience. They discuss the hype surrounding AI technologies, the importance of critical thinking, and the need for businesses to prioritize customer needs over technology. They explore the historical context of AI, the risks of blindly following trends, and the gap between expectations and reality...

🎙  Guest:  Sean Albertson – CX Consultant & Strategist, Keynote Speaker, and Author In this conversation, Sean Albertson, Founder and CEO of CX4Rocks Consulting, Speaker, and Author, discusses the evolving landscape of customer experience (CX) and the challenges organizations face today. He emphasizes the growing expectations of customers, the decentralization of CX roles, and the im...

Show Notes – Episode 8 of Your Customer, Your Success with Katie Stabler Episode Title: Cultivating a CX Movement with Katie Stabler Host: Gary Marra Guest: Katie Stabler, Founder of Cultivate Customer Experience by Design In this episode of Your Customer, Your Success, Gary Marra sits down with Katie Stabler, a passionate CX consultant, speaker, and author, to explore the power of customer experi...

E7: New Year, New Success: Kristi Faltorusso on Customer Success Strategy In this episode of Your Customer, Your Success, host Gary Marra sits down with Kristi Faltorusso, Chief Customer Officer at ClientSuccess and a Top 25 thought leader in the customer success industry. With over 13 years of experience, Kristi has built and transformed world-class customer success teams. She shares her expert i...

In this episode of  Your Customer, Your Success , I’m joined by the dynamic  Simona Costantini , founder and CEO of Volt Productions and host of the podcasts  Happiness Happens  and  As It Relates to Podcasting.  Simona shares her incredible journey from corporate marketing to launching her own podcast production agency and building a thriving business rooted in empat...

Thought Leadership and Personal Branding with Kelly Schuknecht Episode Summary In this episode of  Your Customer, Your Success , host Gary Marra chats with Kelly Schuknecht, Chief Elevation Officer of Two Mile High Marketing and host of the  Beyond the Bestseller  podcast. They explore the intersection of thought leadership, personal branding, and career success. Kelly shares action...

Welcome back to  Your Customer, Your Success , where we dive into customer experience, success management, leadership, and employee engagement. In this episode, Gary Marra sits down with the inspiring  Caroline Baird , an HR Executive and Consultant, a Reinvention Coach,  Event Speaker, and host of the  Today's Balance Leader  podcast. With over 30 years of experience...

Welcome to Episode 3 of  Your Customer, Your Success In this episode, we explore the intersection of financial planning, customer focus, and personal empowerment with special guest  Samanda Morales . Samanda is the founder and owner of WellFin 360 , an independent, fee-only financial planning and investment advisory firm. With over 20 years of experience in financial services, she’s pass...

In this episode, Gary Marra speaks with Natasha Evans, a supporter experience lead, about the unique aspects of customer experience in the charity sector. Natasha shares her journey from retail to charity work, emphasizing the importance of creating memorable experiences for donors. They discuss the challenges of building loyalty, the significance of buy-in for CX programs, and the role of technol...

Episode Summary: In this exciting inaugural episode of  Your Customer, Your Success , host Gary Marra welcomes Rick Denton, host of  CX Passport and CX Passport Live, and managing principal of EX4CX. Together, they dive into the currently in flux world of customer experience (CX) with a thought-provoking discussion about live podcasting, the evolution of CX in business, and actionab...

Please join us on "Your Customer, Your Success", the Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience, customer success, and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer expe...