You Own the Experience Podcast

LJ and Rob sat down with Erin Pittman of Leap Consulting Solutions this week. Erin is Lauren's back-office expert at Leap Consulting So we asked Erin to share her top 5 tips for back-office digital transformation.   Erin's 5 Tips for Implementing Back Office   1. Consider all of your Personas (front office & back office)  2. Make sure your Back Office team is in the room when you evalu...

In this week's throwback episode, we go back to May 2020 when Rob sat down with Tim "Coach" Wellmaker to discuss a different way to make sales.  Coach believes and teaches, 'You can't ask someone for their business until you've earned the right to ask. The TL:DR is coach believes in cold calling, but he strongly believes investing in your community is the best way to driv...

This week we throw it back to July 2020 and Rob's conversation with Brian Cunningham, Managing Director at Allen Rec in Dublin. Brian was tired of his recruiters having unproductive days leaving 100 voicemails and emails. That's why Allen Recruiting decided to enhance its recruiting process. By adding technologies like Bullhorn Automation and Calendly to their tech stack, recruiters could...

This week, we throw it back to Rob's conversation with Jessica Rowen, Marketing Director of Talent World. We dive into the increasing need for recruiters to wear a marketing hat. No longer simply a cog in the staffing machine, platforms like LinkedIn have made recruiters themselves develop their brands, and forward-thinking firms are pushing their team members to leverage what is proving to be...

In this Ask Lauren from April 2021, we discuss different strategies for finding talent in diverse places. The talent shortage hasn't improved since 2021, and getting creative is still essential. Let us know what you think about the strategies and if you have thought about or have used anything we mentioned.

In this week's episode, LJ and Rob sit down with David Rubin of CubeX Group to review his cybersecurity must-dos.  The overall theme is cybersecurity is complex, and we need to be as prepared as possible to be ready when things happen because they do.  We cover tips to handle:  1. Zero Day Exploits 2. Email Phishing  3. Attachments  4. Encryption 5. RAAS - ransomware as a service  Honorable me...

This week LJ and Rob welcome Hamish Stephenson, Founder & CEO of Selr.io, to the show.  Hamish is on a mission near and dear to the crew's heart as he focuses on making EQ and killer discoveries the superpower of your recruiting & sales teams.  The trio also covers:  💡the need to be consultative vs. transactional  💡why recruiters should learn how to run SaaS style discover calls 💡th...

This week on the podcast, LJ and Rob welcome industry veteran Brian Vesce to the show. Brian & the crew explain practical and simple ways to differentiate your recruitment brand.   The trio also breaks down:  💡That trust & relationships are the things that get you hired 🤷‍♂️Job descriptions and resumes are part of the problem in ineffective hiring  🚀Technology improves all of your brand...

Lauren and Rob recap Bullhorn Engage Boston 2023 this week and share their main takeaways. LJ started the conference with a standing-room-only masterclass on Building your Tech Stack. The conference had some key focuses: 🤖 GPT and Automation dominated the conversation, and Bullhorn shared their new AI solution. 🚀 There were talk tracks to focus on all 3 of your customers: your team, your clients...

In this Staffing Snacks episode, Rob and LJ share all the technologies we use to run:  The YOE Podcast Leap Consulting Solutions 3DIQ  Rob & LJ's personal brands Next week LJ will lead a Tech Stack building Workshop at Bullhorn Engage Boston 2023. So we wanted to share all the stuff the crew uses on a day-to-day basis. This episode is brought to you Kyloe Partners  & Leap Consulting So...

In this week's episode, LJ and Rob continue their month-long focus on Building a Staffing & Recruiting Platform.  Industry veteran Matt Comber, CEO at SourceFlow, joins the dynamic duo.  Matt is passionate about ensuring all of our marketing, sales, & recruiting data live in one system aka your Platform.  All that data in one spot makes for a better experience for your employees, your...

In this week's episode, LJ and Rob welcome Kortney Harmon of Crelate to the podcast.  The trio discusses continuing this month's conversation on building a platform from the training & development lens.  Kortney's quote can best sum up the conversation:  "As a staffing and recruiting industry principal, I've seen firsthand the impact of investing in technology and training...

​In this week's episode, Lauren and Rob chat with Brad Owens, Recruitment Consultant at Salesforce. The trio discusses the importance of staffing and recruiting businesses on a platform.  They emphasize the benefits of having all data in one place on a platform to make informed decisions and provide valuable services to clients and talent.  Brad Owens provides real-life examples of how platfor...

This week's episode is a replay of a Community Building episode we did in 2021. LJ and Rob are still bullish on the importance of building a community with your talent and current customers. Rob was joined by Monica Rojas of the Upstream App, Kyle Hagge of Morning Brew, & Vanessa Calas of Ocean's DAO to discuss tips and tricks to build a sustainable and member-focused community. The qu...

In this week's episode, LJ and Rob are joined by Gretchen Keefner, SVP of Global Enterprise at Bullhorn. The trio covered the four main takeaways from Bullhorn's 2023 GRID Industry Trends Report.  Over 2,000 respondents participated, and these are the 4 main takeaways.  1. High Performing firms leverage technology to achieve tremendous growth 2. Top Performers are doubling down on Digital...

Last year, Robert Mann and Lauren B. Jones sat down with Natasha Lee, CEO of Floyd Lee Locums, a national physician staffing firm. Natasha gave Lauren and Rob a masterclass on how to win the war on internal talent and how servant leadership works to build an incredible culture. The dynamic trio also discussed: 🎉How Floyd Lee purpose-built its culture 🎉 Benefits of a strong & positive culture...

In this week's episode, LJ and Rob highlight a newer Marketplace partner, Opus Match.  The crew sat down with CEO & Co-Founder Michael Nguyen to learn about building talent marketplaces & matching technology.   The conversation focuses on:  💡Curating Experiences to create incredible experiences.  💡Real uses of Machine Learning, especially around behavioral data  💡Opus Match focus on...

In this week's episode, LJ and Rob sit down with Clark Willcox, CEO of the Digital Recruiter. Clark and the Digital Recruiter help agency recruiters leverage Linkedin to attract talent and improve sales. Clark stated that the crew agrees that recruiters spend a lot of their time recruiting on Linkedin. They don't create content to attract the right talent. Saying the quiet part out loud, t...

This week's episode is a replay of our live event at SIA Executive Forum 2023. We sat down with Matt Dichter, VP of Sales of Staffing Engine.  The crew covered the following:  💥celebrating International Women's Day  💡 Chatbot and Conversational AI use cases 💡 Automation and its impact  ☀️the future work post-pandemic *This was recorded live.  Thank you to our sponsors, Kyloe Partners &a...

In this week's Staffing Snacks episode, LJ and Rob catch up with Todd Bavol, CEO of Integrity Staffing Solutions to discuss on Integrity has brought their leaders back into the sales playbook. Todd shares: 🏹Bringing your leaders back into sales meetings 🏹Increased sales headcount 🏹 Back up sales with nearshore or offshore SDRs. This episode is brought to you by Kyloe Products & Leap Consult...

This is the final episode in our month-long exploration of team building and company culture. Lauren and Rob sit down with Change Expert Amy Yackowski of Painted Porch Strategies. 📢The trio covers what you need to think about when you consider a change. Things like Change readiness, preparation, and continuous training. 💡70% of change initiatives fail so make sure you take notes, so you are not...

In this week's episode, LJ and Rob sit down with Mairin Breault, Founder of Boon Holland, to talk all things Training & Development. The trio sits down to discuss the massive benefits of a consistent training and development department. And discuss things like: 💡How to measure L & D's ROI 💡 Why you should invest in not laying off your Learning & development in hard times 💡 the fact...

In this week's podcast episode, LJ and Rob chat with Adam Posner of the POZcast. The trio continues this month's focus on Company Culture & Team Building. Through his recruiting businesses, Adam works on the intersection of Web2 & Web3. So, he is one of the best people to ask about the future of recruiting & work. The conversation covers the following: 💡 Web2 vs Web3 💡 Fractional and...

In this week's episode, LJ and Rob sat down with Jenn Hartenbach & Keith Weightman of Bullhorn's National Account Teams. Jenn & Keith have worked together for 9 years, including multiple promotions for both. Their combined teams, led by SVP Donny Payne, have created so much value for their Staffing & Recruiting customers, which has led to their team's incredible success. The crew talks...

In this week's episode, LJ and Rob sit down with Steve Wasik, VP of Culture & Strategy at Insight Global Compass discuss building a winning culture. You will hear how IG hired 1,600 people in a year and had 1,100 churns by the end of the year. That was eye-opening for IG's new CEO Bert Bean, so he and a few senior leaders sat down and decided to build a purpose-built culture. Take notes if you...