You Own the Experience Podcast

In this episode, Lauren and Rob are joined by Bill Corwin, a fractional CIO/CTO and long-time collaborator with the Leap team. The conversation kicks off with a discussion about the importance of aligning business solutions with technology roadmaps to avoid pitfalls. The trio delves into the advancements in VoIP systems, the value of recording calls, and utilizing unstructured data for better deci...

In our first episode of 2026,  Lauren and Rob welcome Myla Ramos, CEO of Search Pros and an SIA Global 150 Woman in Staffing. Myla shares her incredible journey of building a successful staffing & recruiting business from scratch.  She highlights the importance of technology, culture, and resilience in business, while also emphasizing the human touch in the age of AI.  Myla also shares her fav...

In this episode, Lauren and Rob are joined by Lia Taniguchi to discuss Bullhorn’s Talent Grid Report 2025 . The conversation highlights the challenges faced by Gen Z candidates, including low satisfaction levels and communication gaps with recruiters. The trio emphasizes the importance of AI in enhancing recruitment processes by driving speed, responsiveness, and transparency. They also explore th...

This week, Lauren and Rob are joined by their favorite Rec Tech Account Executive, Jack Barnes from Sourcewhale. Jack is known for his creative approach to prospecting-whether it’s dropping rap videos on LinkedIn or rapping about the product he sells on stage at conferences. The crew talks about the power of authenticity and fun in prospecting and sales. They also dive into how AI is transforming...

This week, Lauren and Rob are joined by Dries De Coster, CEO of meetDwight. The discussion centers on the innovative concept of using digital workers in the staffing and recruiting industryparticularly in middle- and back-office roles. The conversation highlights various use cases for digital workers, including onboarding, compliance, credentialing, and invoicing, while emphasizing the value of a...

This week, Rob and Lauren sit down with fractional marketing leader Lauren Miller. Lauren shares insights into the modern world of marketing. Lauren emphasizes that the basics, like consistency in messaging and the 4 Ps (Price, Product, Place, Promotion), remain the most important. Lauren also points out that using AI means you are enabling the greatest "yes man" in the room, and that yo...

This week, LJ and Rob right a long-standing wrong of the podcast. They finally have Tom Erb, CEO and Founder of Tallann Resources, on the podcast. Tom has been the staffing sales consultant of choice for the staffing industry for 15 years. Tom shares with the crew: His thoughts and overall impression on the macro winds facing the industry. What is and is not working for staffing sales. AI's im...

Lauren and Rob wanted to break in to highlight the opportunity for healthcare staffing firms as Bullhorn officially acquired Target Recruit today. The crew thinks Bullhorn customers will benefit from Target Recruits suite of healthcare specific functions and Target Recruit customers will benefit from Bullhorn's strong middle and back office suite. Check out the episode to hear more about why L...

This week Rob Mann and Lauren Jones, are joined by Brad Mayr, Senior Business Consultant at Vensure Staffing Alliance. Brad discusses the challenges staffing executives face, transitioning from growth-focused entrepreneurs to dealing with compliance and regulatory issues that can impede business growth. The trio speak about the opportunity in outsourcing back-office tasks, especially in highly reg...

This week, Rob Mann and Lauren interview Ellen Gomes, Vice President of Marketing at Cartwheel, a company focused on automating accounts receivable (AR) for staffing agencies. Ellen discusses the importance of AR in overall business efficiency, the benefits of automation compared to increasing headcount, and the impact of a well-designed user interface on adoption and customer experience. The midd...

This week Lauren and Rob sit down with Andy Jones, CEO and Co-founder of Tracker-RMS. Andy and the crew continue the conversation on how AI is impacting the staffing and recruiting industry.   Andy and the team talk about: 1. How AI and modern technology has completely shifted the power dynamic in sales. 2.The different phases of AI and how they pertain to Staffing & Recruiting. 3. How technol...

In this episode, Lauren and Rob discuss the challenges and strategies around commissions in the staffing industry with guest Carl Jones, CEO and Founder of Konquest. Konquest is the first and only commission automation platform designed specifically for the staffing industry.   Konquest aims to streamline commission calculation, enhance transparency, and incentivize performance through gamificatio...

In this episode, hosts Lauren Jones and Rob Mann welcome David Folwell, CEO of Staffing Hub and the host of The Staffing Show, to discuss the critical role of referrals in staffing.   " Getting people to stay on contract longer. When you go work with a friend, you stay on contract longer, you redeploy at a higher rate."   Here David underscores the importance of strategic sourcing and th...

In this episode of 'You Own the Experience Podcast,' hosts Robert Mann and Lauren Jones sit down with Lydia Wilson and Kip Havel from Dexian to explore how forward-thinking concepts like 'Black Sky Thinking' and the 'Kindness Index' are shaping innovation in IT staffing. Lydia and Kip share insights into Dexian’s culture, highlighting their commitment to continuous innovati...

In this episode, Lauren and Rob discuss the vital role of AI in recruitment and marketing and recap all the AI updates announced during Bullhorn Engage Boston. Later in the episode, LJ and Rob are joined by industry experts Sabashan Ragavan, CEO and co-founder of Hey Milo, and Leslie Vickery, CEO and founder of Clear Edge Marketing. The group's conversation explores the impact of AI on building tr...

This week, Lauren and Rob dive into the intricacies of data-driven strategies for staffing agencies with guest Dan Mori, Managing Partner of Staffing Mastery. The trio explores the necessity of forward-looking data analysis for better decision-making and operational efficiency. Dan has been a Staffing Owner/Operator for 18 years and realized a major gap in how our industry does reporting. This yea...

This week, LJ and Rob are joined by staffing industry AI experts to declare: you need to start using AI. Staffing Engine's Matt Dichter, Jay Cutler, and Andrew Kimmell, along with Leap's Erin Pittman, highlight different ways AI is impacting the industry. We're all aware of how rapidly AI is progressing and changing, and how technology fatigue could be affecting adoption rates. Current...

In this celebratory episode of the podcast, Rob and Lauren commemorate the five-year anniversary of Leap Advisory Partners , a technology consulting firm founded by Lauren in March 2020. They revisit the firm's journey, highlighting both its successes and failures. Lauren, self-dubbed the Chief Failure Officer (CFO), openly discusses the challenges they faced, including pricing strategies, cus...

This week, LJ and Rob sit down with industry veteran and legendary CTO, Chris Loope . Chris recently published an article on AI in Staffing (linked below,) and we dive deep into his insights. Chris is the former CTO of all of the BGSF brands and has helped companies grow using technology since 1997.In the article, Chris discusses the pros, cons, risks, and rewards of using AI in staffing and the o...

This week on the podcast, LJ and Rob host sales coach/trainer Mark Winter of the Winsource Group. Mark spoke at the Staffing Sales Summit last month about the truth that there are different types of sellers based on factors like the stage of your business and market conditions. Mark shares his theory, and the trio also discusses AI in sales. To kick off the episode, Rob and LJ discuss the latest A...

This week, LJ and Rob sit down with Bullhorn's Senior Research Manager, Lia Taniguchi, to discuss key insights from the GRID Industry Trends 2025 report. Unsurprisingly, firms integrating AI and automation into their workflows experienced revenue growth in 2024 and are projecting continued expansion in 2025. Download the complete report here: Bullhorn GRID 2025 Industry Trends Report The trio...

This week, LJ and Rob sit down to give a quick recap of the Staffing Industry Analysts Executive Forum 2025. The duo are joined by podcast friend, Ashley Bowlin of CloudCall. The trio highlight: the overall positive vibe of attendees and networking. a strong focus on AI and how it will meaningfully impact staffing & recruiting. the overall role technology is playing in sales and recruiting str...

This week, LJ and Rob catch up with Bryan Wilson, Head of Product at StaffUp App (www.staffupapp.com), exploring innovative approaches to talent pool management and AI integration in staffing. Bryan, a staffing technology veteran, shares insights on enabling light industrial and high-volume clients to create and quickly activate flexible work pools. The conversation dives into the risks of over-re...

This week, LJ and Rob catch up with longtime podcast friend, Matt Dichter. Matt, VP of Sales at Staffing Engine, shares insights about their AI acceleration platform for the industry. He provides an update on how staffing firms are gaining productivity through their solutions. Lauren and Rob review several significant AI developments, including: ARM's initiative to develop their own chips for AI a...

This week, Lauren and Rob continue their focus on sales with a conversation with Joey Brodsky, Head of Go-To-Market at Stott and May. Joey, throughout his staffing and sales career, has used a lot of technology, so we picked his brain on what technologies move the needle. Things like AI to create research for potential clients and SourceWhale to help with prospecting are all on Joey's must-use...