WTF! Walk The Floors Podcast- All Things Hospitality Training

What does culture change exactly mean? When is culture change needed?   In this episode, Michele Kline and Stephanie Leger share their views on effectively driving organizational culture change at all levels.   Tune in on any podcast platform and follow us on YouTube.   #hospitalityindustry #wtfwalkthefloors #workplaceculture #culture #workhappy Follow us Website https://www.wtfwalkthefloors.com L...

What is budget season?.. You might think: "It's the most cringe time of the year!" Why is it essential to make notes during the year instead of the last minute? In this episode, Stephanie Leger and Michele Kline provide tips for success during budget season. Follow us on any podcast platform and YouTube and learn more about our industry, organizational behavior and the opportunities leaders leave...

As technology makes our operations easier, have you stopped and thought if you have a well-ironed process for when systems go down? In this episode, Stephanie Leger and Micheke Kline discuss what to do when systems go down and why training backup plans are essential to review frequently. Want to learn how to be more proactive? Tune into this episode on any podcast platform and follow us on YouTube...

What are hedging words? Why is it essential to avoid them? How can we avoid the use of hedging words? In this episode, communication expert Michele Kline, with co-host Stephanie Leger, shares the benefits of reframing your communication and teaching your team to drop some commonly used terms to increase guest and team member engagement. Follow us Website https://www.wtfwalkthefloors.com LinkedIn h...

If you are a hotelier and need a little help in this department, listen to this episode where guest experience legend Stephanie Leger and cohost Michele Kline share tips and tricks and all there is to know about room amenities. They review the following questions: What are the new trends and outdated trends? When to update your room amenities? How can you update when on a budget? Follow us Website...

What is considered networking? Why is networking important in hospitality? How can we excel at it? After many years of business-related events, Michele Kline & Stephanie Leger bring the topic of networking to the forefront. This episode highlights the importance of building a widely diverse net and includes information and clarification. It is never too soon or too late to elevate your network...

Introducing Directful, a powerful all-in-one communication tool. Directful’s ai-automated messaging dashboard lets you connect with guests before, during, and after their stay. An enlightening episode that showcases a revenue-generating trend that makes financial sense. Five-time OTA builder Sevket Seyalioglu, founder of Directful, gave hosts Michele Kline and Stephanie Leger an overview of the so...

What are "hospitality sensory experiences"? In this episode, guest experience guru Stephanie Leger and Co-host Michele Kline enlighten our audience with the answer to this question and also explains why sensory experiences are so meaningful in service. Lastly, Stephanie closes with tips on how to create memorable moments strategically. Follow us on YouTube and all major podcast platforms. #hospita...

Relationship building is critical to becoming a successful leader. In this episode, Leadership & Performance coach Michele Kline with co-host Stephanie Leger shares insight into the importance of building solid relationships while leading in the hospitality industry. In Michele's opinion, relationships are the glue that holds team members together. #hospitalityindustry #wtfwalkthefloors #leade...

We are officially back! Summer shenanigans required hosts, Michele Kline and Stephanie Leger to spend some time away from our audience. This episode provides insight into what has been happening with WTF! Walk The Floors - All Things Hospitality Training during the summer. We unveil it all, from resort audits across the country and training facilitation to the areas of opportunity and trends we ha...

The Hospitality Show Mash-Up! Check out our recent experience in Las Vegas.  Special Thanks To: Questex | AHLA | The Venetian Las Vegas | TAO Asian Bistro & Nightclub | Michele Kline- Kline Hospitality | Stephanie Leger- First Rate Hospitality | Chip Rogers | Paul Miller | Congresswomen Dina Titus | Kat Cole- Athletic Greens | Kevin Carey  #wtfwalkthefloors #hospitalityindustry Follow us Websi...

Special episode with inspiring Chief Technology Officer Riley Eller. Riley shared with hosts Michele Kline and Stephanie Leger the story behind the brand and how their solution was born. Unfortunately, sometimes bad things happen to good people. From medical emergencies to harassment and assault, team members can occasionally encounter dangerous or threatening situations. React Mobile provides a s...

During this episode, Michele Kline and Stephanie Leger had the pleasure to chat with Rich Curran, CEO of Expo Convention Contractors Inc., who delighted us with a rich conversation about leadership and all things hospitality. Hearing what happens behind the scenes of any convention or expo is fantastic. Empowering your team to be the best they can be, resolve issues on the spot, and feel that hosp...

As we continue to create awareness around what we want to call "The Hospitality Conference Week 2023", we shed light on what each conference offers this year, what type of participation each show will have and what to look forward to. We also may have accidentally (or not) started a bit of a throwdown... We met with Jess Martinelli and George Polyard, who explained why it is essential to ComOps -...

In this episode with Michele Kline and Stephanie Leger, Dorothy Dowling offers invaluable insight on how to best prepare for any conference and make the most out of it. This rich conversation with Dorothy Dowling, Senior Marketing and Commercial Leader, Public Company Board Director. Dorothy joined the Horwath HTL group as Managing Director to support global hospitality industry clients with go-to...

The story on this episode with Michele Kline and Stephanie Leger is about a powerhouse female professional who will inspire many! Listen to Liz Uber's journey through the industry, positively impacting many lives with her servant leadership, in various states throughout the country is one we are eager to share with you. A true testament of how our beautiful industry offers so much under the same r...

This episode shows how AllFly makes business travel a unique experience. Booking group travel does not need to be complicated. By bringing innovation to the manual world of planning group air travel, Kenny Totten & Conner Ann Waterman enlighten Michele Kline and Stephanie Leger with what makes their service different and so unique. You cannot miss the WTF! Walk The Floors - All Things Hospital...

HAPPY MOTHER'S DAY to all our listeners! This special episode discusses how to make motherhood sustainable in the hospitality industry. Chris Breed, Vice President of Operations at Soleil Management & Yes&, Jaime Miranda, Senior Vice President of Hotel Operations at The Venetian Resort Las Vegas, Sarah Taveprungsenukul, CEO at buku and Michele Kline, President of Kline Hospitality Consulti...

Michele Kline and Stephanie Leger are joined by special guest William "Chip" Rogers, on this episode, highlighting the American Hotel & Lodging Association's important role in our industry. With The Hospitality Show coming up on June 27-29, Chip shares the ins and outs of the show and what to expect. Register for the show by using this link https://www.thehospitalityshow.com/hospitalityshowcom...

Guest service experience and loyalty are our favorite topics at WTF! Walk The Floors - All Things Hospitality Training. Now what is loyalty marketing? It is a marketing approach based on strategic management, in which a company focuses on growing and retaining existing customers through incentives. We know that in this day in age, everyone wants to be a part of something special, and EVERYONE want...

What does it really take to transition a hotel from one brand to another? In this episode, Michele Kline and Stephanie Leger have Brian Proctor shed light on what happens behind the scenes and the effort and detail it takes to transition. Although there are specific transitional items in any given checklist, we all agreed that the human aspect and communication are critical to a successful turnaro...

In this episode, Michele Kline and Stephanie Leger get into the needy gritty of the meaning of accountability. As part II of our saga "Attitude & Accountability," we break down the details around what accountability really means in hospitality, why it is essential and what it takes to create a culture of accountability for success. This episode dramatically represents our Goal Execution traini...

With the collaboration of Harrison Liu, Michele Kline and Stephanie Leger unveil the intricacies of leading a successful operation on water! Yes, on water. A cruise operation is as much about hospitality as it is the hotel operation. In this episode, we discuss the similarities and differences, how to keep team members engaged and create memorable experiences for our guests. According to the UN Wo...

It is not solely about adapting the message; communication is all about connecting. We connect when we pay close attention to how we connect with others. So, how are you communicating with your team? How are you delivering your message? Watch this episode and gain perspective from hosts Michele Kline and Stephanie Leger. Subscribe to our channel on #YouTube or listen to us on your favorite #podcas...

Streamlining hotel distribution channels with Fred Bean, from HotelPORT®! Stop wasting assets, upsetting guests & line-level associates, and start focusing on what matters. An enlightening episode where Stephanie Leger and Michele Kline touch upon education to move the distribution needle. A topic we do not explore enough that has a lot going on behind the scenes. Subscribe to our channel on #...