WTF! Walk The Floors Podcast- All Things Hospitality Training

On this episode, Susan Barry, from Hive Marketing walks co-hosts Michele Kline and Stephanie Leger through an outside of the box way of looking at marketing in the hospitality industry. In which ways are you thinking outside of the box when it comes to marketing solutions?  Guest Susan Barry https://www.linkedin.com/in/susandbarry/ Hive Marketing https://www.hive-marketing.com/ Top Floor http...

Training back-of-the-house hospitality professionals on customer service is crucial for the success of any establishment. From kitchen staff to housekeeping, each role plays a vital part in creating a positive guest experience. Tailored training programs that recognize their unique responsibilities are essential. It's important to understand the specific needs and challenges that back-of-the-house...

Michele Kline and Stephanie Leger share tips and tricks related to hotel back-of-the-house inspections. Follow us Website  https://www.wtfwalkthefloors.com LinkedIn  https://www.linkedin.com/company/wtf-walk-the-floors YouTube  https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline  https://www.linkedin.com/in/michelekline/ Ste...

In this episode, we are joined by Khaled Koubaa, Founder of At Worthy, who uncovered an intriguing new method for rating hotels based on their digital transformation efforts. As we all know, technology is the future and it seems like that future is already here. It's fascinating to see how hotels are embracing digital transformation and utilizing technology to enhance their guest experience....

As we celebrate International Women's Day, it's important to recognize that the latest trends hold different meanings for professional women, and they vary based on their unique experiences. From breaking glass ceilings to championing diversity and inclusion, there are common themes that unite us all. What does International Women's Day mean to you as a professional woman? Let's continue to empowe...

Hotels are a complex business that requires round-the-clock operation and coordination among team members from various backgrounds and generations. So, how can we ensure that everyone is on the same page? One key area to focus on is the Front of the House. When inspecting this area, keep an eye out for key indicators of success, such as cleanliness, organization, and a welcoming atmosphere. By pri...

Join Michele Kline & Stephanie Leger to witness the ultimate battle between hospitality technology and clipboards. Who will come out on top? Our bet is on Yipy, the digital platform that's revolutionizing the inspection process. A special thanks to Adam Tuttle for sharing his expertise on how technology can enhance the inspection experience. Let's embrace the future and say goodbye to those go...

In the latest episode of our "Inspection Secrets" series, Michele Kline and Stephanie Leger had the pleasure of connecting with Cheri Roberts, Vice President at Kline Hospitality, to discuss her extensive experience in Food & Beverage operations. During the episode, Cheri shared valuable tips she's collected throughout her career in the industry, highlighting the importance of inspections and...

This week on our luxury service series, we dive into the intersection of sustainability and health & wellness in the hospitality industry. Our panel of hospitality experts shed light on how luxury hospitality services are incorporating sustainable practices without compromising on the expectations of high-end clients. We also explore notable examples of eco-friendly initiatives within luxury h...

On this second part of our luxury service series, we explore how to customize the guest experience to each individual, we look into partnerships and collaborations and more. What strategies are being employed to create a more personalized and exclusive stay for high-end clientele? How are luxury hospitality services collaborating with other high-end brands to enhance the overall guest experie...

What luxury trend in hospitality do you wish to see end in 2023? What trends do you anticipate emerging in luxury hospitality in 2024? This episode unfolds an enlightening conversation with hospitality experts Michele Kline ,  Stephanie Leger ,  Jason O. Raimondi, M.A. ,  George Polyard, CCXP  and  Erika Solano, MBA . Adding to this topic, we discussed technology. Our pane...

Tips and tricks to enhance the guest experience? Michele Kline and Stephanie Leger got them. Tune into this episode to hear more about what's cool, what can be repurposed, and what's coming! Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry  Follow us Website  https://www.wtfwalkthefloors.com LinkedIn  https://www.linkedin...

Why are connections so important? Because people want to feel seen! In this episode, Michele Kline and Stephanie Leger highlight the transitions we go through as leaders. Enjoy! Follow us Website  https://www.wtfwalkthefloors.com LinkedIn  https://www.linkedin.com/company/wtf-walk-the-floors YouTube  https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on...

What can we do differently this year? How can we move the needle far and beyond the imaginable? Kick off the year with another episode of WTF! Walk The Floors with co-hosts Michele Kline and Stephanie Leger  Follow us Website  https://www.wtfwalkthefloors.com LinkedIn  https://www.linkedin.com/company/wtf-walk-the-floors YouTube  https://www.youtube.com/channel/UCWJvSeZmvlNH8eR...

On this episode, Michele Kline and Stephanie Leger delve into the significance of mindset in our industry. Did you know that studies reveal being happy can increase your productivity by 20%? A positive attitude can also enhance your reputation in the office, making you a go-to person for advice and help. Tune in to learn more about the power of attitude and hear some stories to go along with it. &...

Yes, you read it right. We are focusing on the retail space. You're welcome! In this episode, Stephanie Leger & Michele Kline discuss the many ways the brick & mortar retail space leaves valuable opportunities to create great experiences for consumers on the table. From what those opportunities are to tips on how to tackle them, this episode has it all. What is driving you away from shoppi...

How do we connect influence with hospitality?   What is the power of influence? How do we connect influence with hospitality? And so much more, Michele Kline and Stephanie Leger provide leadership tips that help leaders move team members to action.   Follow us Website  https://www.wtfwalkthefloors.com LinkedIn  https://www.linkedin.com/company/wtf-walk-the-floors YouT...

In this episode, Michele Kline and Stephanie Leger discuss all the things that we can do to enhance our knowledge of the hospitality industry. Packed with tips and ideas on what #Leaders can learn other than what they are being trained on while on the job and the importance of using breaks to focus on personal & professional growth. Follow us Website  https://www.wtfwalkthefloors.com Link...

What is digital transformation? On this episode, #digitaltransformation coach Are Morch shares a very different perspective on this topic with hosts Stephanie Leger & Michele Kline. What if we started looking at technology from a human perspective? #wtfwalkthefloors #hospitalityindustry #dei #leadershipdevelopment Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin...

As the winter season approaches, Stephanie Leger and Michele Kline share tips and tricks to prepare your team for success. How are you preparing for this winter season? Any tricks you can share?... Do you know where your snowblower is??? (lol) PS: if this job doesn't work out for Stephanie, she can definitely explore becoming a weather news broadcaster. #wtfwalkthefloors #hospitalityindustry #leav...

Yes! This is not a typo! We have recorded 100 episodes so far. We have inspired you 100 times. We have been on the same page 100 times. We have shared stories 100 times.  Launching a successful podcast takes more than a microphone and the courage to hit record. In this episode, Stephanie Leger & Michele Kline share their favorite episode stories as well as some spicy behind-the-scenes secrets....

What is corporate slavery in hospitality? It is a metaphor, of course. So, metaphorically speaking, is there such a thing as “corporate slavery”? In this episode, Stephanie Leger & Michele Kline address this matter.  Have you ever worked for an organization where you felt you were JUST a number? (comment below; we want to hear from you).  If you want to explore how to break these bad habits, b...

We recognize National Disability Employment Awareness Month #NDEAM each October to commemorate the many contributions of people with disabilities to America's workplaces and economy. In this episode, Michele Kline & Stephanie Leger had 2 very special guests, Sarah Naumann & Amanda Shojaee, founders of In Good Company. They are a superpower duo who are focused on building a community of edu...

There are many things we ignore as frequent travelers, especially if a female travels alone (sad we even have to say this). In this episode, Stephanie Leger and Michele Kline focus on providing our audience with tips and tricks to travel safely.   Stephanie recently published an article on Hertelier. To access the publication, use the link below. https://www.hertelier.com/post/essential-safety-tip...

What is Emotional Intelligence? Why is Emotional Intelligence critical in hospitality? This and a lot more is covered in this episode. Michele Kline and Stephanie Leger enlighten us with tips to apply, teach and best use Emotional Intelligence in the workplace. And why not, with your personal relationships? Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #...