Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 187 is an Open Mic episode. This episode features funny stories and blunders from 9-1-1. This was recorded at the Indiana NENA/APCO conference. Episode topics – Funny 9-1-1 stories Open mic blunders As always if you have any comments, questions, topic suggestions or you would like to b...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 186 is an Imagine Listening episode. It features stories from the 9-1-1 professionals of Indiana. This was recorded in front of a live audience at the Indiana NENA/APCO conference. Episode topics – #IAM911 stories As always if you have any comments, questions, topic suggestions or you...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 185 features Jared, Director of Dearborn County out of Indiana. This was recorded at the Indiana NENA/APCO conference. Episode topics – Jared's 9-1-1 story Reflecting on funny 9-1-1 calls And more As always if you have any comments, questions, topic suggestions or you would like to be...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 184 features Maranda and Tonya, dispatchers with Marshall County out of Kentucky. This is a powerful yet emotionally driven episode.  Unsung heroes: 911 dispatchers open up about Marshall County HS shooting - Web (article/video mentioned in episode) Episode topics – Maranda's 9-1-1 sto...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 183 is an Open Mic episode. This episode features funny stories and blunders from 9-1-1. This was recorded at the Iowa APCO conference during the closing session. Iowa APCO –  Facebook  |  Web Episode topics – Funny 9-1-1 stories Open mic blunders As always if you have any comments, qu...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 182 is an Imagine Listening episode. It features stories from the 9-1-1 professionals of Iowa. This was recorded at the Iowa APCO conference during the closing session. Iowa APCO –  Facebook  |  Web Episode topics – #IAM911 stories Addressing an issue An announcement for the national A...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 181 features Aaron, dispatcher with Carroll County and Cody, head of the popular Facebook Page Nocturnal Dispatchers as well as a dispatcher with Boone County out of Iowa. This episode was recorded at the Iowa APCO conference. Iowa APCO –  Facebook  |  Web Episode topics – Aaron's 9-1-...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 180 is sponsored by 911 Gold Line Training and features Joe, Operations Manager with Cedar Rapids Police Department. This episode was recorded at the Iowa APCO conference. Episode Sponsor - 911 Gold Line Training - Facebook | Instagram | Twitter | Web Iowa APCO –  Facebook  |  Web Epis...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 179 features Sheila with Buena Vista County Communications (911), is the Iowa APCO Telecommunicator of the Year, and this episode was recorded at the Iowa APCO conference. Iowa APCO –  Facebook  |  Web American Heart Association - (As mentioned in the episode)   Episode topics – Sheila...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 178 features Karin of RapidSOS and John of Hexagon and was recorded at the Iowa APCO conference. Iowa APCO –  Facebook  |  Web Episode topics – Karin's 9-1-1 story John's 9-1-1 story John's best call Calls that stick with you And more As always if you have any comments, questions, topi...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 177 features April, Executive Director with Jasper County Emergency Services and Eric, Deputy Director with Christian County Emergency Services and is the last episode recorded at the Missouri Public Safety Communications Conference. Missouri Public Safety Communications Conference – ...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 176 features Ashley and Jen, supervisors with Stone County Emergency Services and was recorded at the Missouri Public Safety Communications Conference. Missouri Public Safety Communications Conference –  Facebook  |  Twitter  |  Web Episode topics – Ashley's 9-1-1 story Jen's 9-1-1 sto...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 175 features April, Executive Director with Jasper County Emergency Services and Eric, Deputy Director with Christian County Emergency Services and was recorded at the Missouri Public Safety Communications Conference.  Missouri Public Safety Communications Conference - Facebook | Twitt...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 174 is a live audience episode recorded at the Missouri Public Safety Communications Conference. This episode is called "Open Mic" where we talk about the lighter, more funny part of 9-1-1 dispatch.  Episode topics – She's throwing out my spam! What's your last name? Browneye? Lewd on...

Imagine finding your spouse with a gun. You're shocked and confused and before you can ask what is going on, you hear a shot. Your spouse falls from a self-inflicted gun shot to the chest. Now imagine you're 9-1-1 giving the caller CPR instructions and encouraging them to ignore the cracking ribs...   This is what it's like, within the trenches.  Episode 173 features the stories of the #IAM911 mov...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them.  News story -  Time.com Episode topics – Podcast appearances Jennifer's 9-1-1 Story Taking calls from those you know Calls that stick A 9-1-1 call from Jennifer's daughter Broward County, Florida - School shooting As always if you have any comments, questions, topic suggestions or you would li...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them.  Episode topics - Podcast appearances  Recap of NENA 9-1-1 Goes to Washington Celebrating 50 years of 9-1-1 Kari's Law - Official signing NG9-1-1 Institute Awards Reception FCC Commissioner Jessica Rosenworcel's speech As always if you have any comments, questions, topic suggestions or you wou...

Ep 170 features Jim Marshall and Ryan Dedmon of the 911 Training Institute.  As always if you have any comments, questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com. To pre-order your copy of Jim Marshall's new book "The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 911 Center" please visit the institute web...

This episode is sponsored by the 911 Training Institute, unique mental health expertise for the very first responder. This episode is also supported by INdigital, a leader in Next-Gen Core Services.  This episode features Leah, Deputy Director with Grand Traverse 9-1-1 out of Michigan.  As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpo...

Ep 168 is sponsored by the 911 Training Institute and supported by INdigital. This episode features Chris, Director of Barren-Metcalfe Emergency Communications Center out of Kentucky and was recorded at the NENA SBP conference in Orlando, Florida. In this episode Chris shares his 9-1-1 story, details on the Kentucky 9-1-1 Summit and his opinion on a possible change in the dispatch identifier of PS...

Ep 167 features Mary, Deputy Director with MACECOM out of Washington state. This episode is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. In this episode Mary talks about what is new at her dispatch center and informs our listeners of the upcoming Western Regional Conference in Tacoma, Washington. We also tackle the debate of "what is your...

Ep 166 is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. This episode features Rob "Big Mac" McMullen, director at Vigo County 9-1-1 out of Indiana and current President of NENA. In this episode we catch up on what he is doing with NENA, automated dispatching and the new FOX TV series, "9-1-1."  As always if you have any comments questions o...

Imagine a bright sunny day on the farm while your son plays outside. You are on your tractor and realize you don't see your son anymore. Panic sets in…Now imagine your 9-1-1 taking the call of a frantic father who has run over his child. The pain in his voice is haunting...   This is what it's like, within the trenches.    In this episode, you will hear stories from the IAM911 movement, a movement...

Ep 164 features the co-founder of The Healthy Dispatcher, Adam Timm. In this episode Adam gives an overview of his history from 9-1-1 dispatcher to health and mental wellness advocate. He talks about the first ever 9-1-1 Training Summit held in Charlotte, North Carolina in partnership with the Denise Amber Lee Foundation. We also talk about resolutions for the new year and what we can do to avoid...

Ep 163 features Jim Marshall, Director of the 911 Training Institute and Ryan Dedmon, Outreach Director. In this episode we reveal the details of the Survive & Thrive Fit Challenge. Per Ryan, "The Survive & Thrive Fit Challenge is a collaborative partnership between the 911 Training Institute and  Within the Trenches Podcast . Jim Marshall, the Director of the 911 Training Institute, developed thi...