Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 212 is a surprise episode. Please listen and share. Supported by: INdigital As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP.   NICE – Facebook | Twitter | Web NICE Recognizes 2018 PSAPs' Finest Award Winners   35 APCO Public Safety Quality Assurance Webinar Questions Answered Ottawa County di...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 210 features Doug and Jill of Showalter and Company. This episode was recorded at the Venetian in Las Vegas, Nevada during the 2018 National APCO conference.   Please support the podcast by supporting our sponsor. Showalter & Company –  Facebook  |  Instagram  |  Twitter  |  Supported...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 209 features Brian, dispatch supervisor, tactical dispatcher out of Southern California and instructor for Kim Turner, LLC. This episode was recorded in the Sands Expo of the Venetian in Las Vegas, Nevada during the 2018 National APCO conference.   Please support the podcast by support...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 208 is a live audience episode and was recorded at the 2018 National APCO conference. This is going to be the second part of Imagine Listening called, Open Mic. In this episode we share some hilarious moments where dispatchers have keyed up on accident and had blunders over the radio a...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 207 is a live audience episode and was recorded at the 2018 National APCO conference. Today is #IAM911 Day and the stories in the episode represent the #IAM911 Movement. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for your g...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 206 is a quick recap episode of the 2018 National APCO conference. It was an amazing time and I look forward to going back.  Please support the podcast by supporting our sponsors. Kim Turner, LLC –  Facebook  |  Instagram  |  Twitter  |  Web Episode topics – 2018 National APCO Recap AT...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 205 is a look back at the last few months of my dispatch career and the calls I took. I recently celebrated my 5 year anniversary of my last day. It's an episode you don't want to miss along with a few announcements. Episode topics - Back from vacation A look back at the last few month...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 204 features Reinhard, VP of Product and Public Safety with RapidSOS, transformative technology to save lives. It's an episode you don't want to miss. Please support the podcast by supporting our sponsors. Kim Turner, LLC –  Facebook  |  Instagram  |  Twitter  |  Web RapidSOS –  Facebo...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 203 features Christine, dispatch supervisor with Waukesha County Communications, Wisconsin, her daughter Chloe and Ryan Dedmon of Kim Turner, LLC. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference and highlights a session t...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 202 features Morgan, dispatcher and public relations officer with Gasconade Central out of Missouri and is a Gold Line Scholarship winner. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference.  Please support the podcast by su...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 201 is a live audience episode and it was recorded on Mackinac Island, Michigan at the 2018 NENA/APCO conference. This is Open Mic, where we tell funny stories that come from 9-1-1. Enjoy and please share! Sponsored by Kim Turner, LLC –  Facebook  |  Instagram  |  Twitter  |  Web Rapid...

This is a live audience episode and it was recorded live on Mackinac Island, Michigan at the 2018 NENA/APCO conference. It all started at the Michigan NENA conference 5 years ago for this podcast. Much has happened since then. I am honored and blessed to be able to do this and share dispatch stories. They are the important ones that you don't hear, but they are the ones that need to be heard. Sinc...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 199 is an intro to an epic episode 200. Why an intro? Well, I want to give you a little taste of what you are going to hear. Episode 200 is a live audience episode of Imagine Listening. Enjoy... Sponsored by Kim Turner, LLC –  Facebook  |  Instagram  |  Twitter  |  Web Reader's Digest...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 198 features Marc, Operations Center Supervisor with Queensland Ambulance Service, Queensland, Australia.  Sponsored by Kim Turner, LLC –  Facebook  |  Instagram  |  Twitter  |  Web Episode topics – Marc's 9-1-1 story A call that sticks with him Differences in calls from Australia vs t...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 197 features Michael, a police Lieutenant with the San Bernardino Police Department in California. This episode tells the story of the terrorist attack that took place on December 2nd, 2015, but from the side of those in the center and while Michael was in the field. Sponsored by Kim T...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 196 features Samantha, dispatch supervisor with Fenton PD out of Michigan, past guest and Facebook podcast page admin. This episode revolves around 9-1-1 in the news.  Sponsored by Kim Turner, LLC –  Facebook  |  Instagram  |  Twitter  |  Web Episode topics – Woman calls 9-1-1 for beer...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 195 is a recap episode. In this episode I recap the last two conferences, upcoming sessions, giveaways and our month of May sponsor Kim Turner, LLC. Stay tuned for episode 196. This will be an episode you do not want to miss!  Sponsored by Kim Turner, LLC –  Facebook  |  Instagram  | ...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 194 features Lynn, Dispatch Supervisor with WestCom Emergency Communications, Iowa. This is the last episode recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC –  Facebook  |  Instagram  |  Twitter  |  Web Episode topics – Lynn's 9-1-1 story Ca...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 193 features Jim Marshall, Director of the 9-1-1 Training Institute and author of The Resilient 9-1-1 Professional. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC –  Facebook  |  Instagram  |  Twitter  |  Web Episode topics – Healt...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 192 features Lisa, 911 Manager with City of Fayetteville 911 Communications, NC. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC –  Facebook  |  Instagram  |  Twitter  |  Web Episode topics – Lisa's 9-1-1 story Deal with child calle...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 191 features Christine, Dispatch Supervisor with Waukesha County Communications and her daughter, Chloe. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC –  Facebook  |  Instagram  |  Twitter  |  Web Episode topics – Wellness for the...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 190 features Luz, Emergency Dispatch Supervisor with City of Miami Police Department in Florida. Sponsored by Kim Turner, LLC –  Facebook  |  Instagram  |  Twitter  |  Web Episode topics – Luz's 9-1-1 story From dispatch to supervisor Going beyond the call of duty A brief look at Hurri...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 189 features Todd, Training Coordinator with Cobb County, GA. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.  Sponsored by Kim Turner, LLC - Facebook | Instagram | Twitter | Web Episode topics – Todd's 9-1-1 story From dispatch to training coordinator Peer sup...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 188 features Brittany, Assistant Director of Fulton County out of Indiana. This was recorded at the Indiana NENA/APCO conference. Episode topics – Brittany's 9-1-1 story Calls that stick with you And more As always if you have any comments, questions, topic suggestions or you would lik...