Winners' Circle

Matt Spiegel is helping law firms rethink growth, client relationships, and the business side of practicing law. As CEO and Co-Founder of Lawmatics, Matt leads a legal tech company built to help law firms manage leads, automate marketing, track performance, improve intake, and strengthen the client journey from first contact through future referrals. Lawmatics recently won a Best Places to Work aw...

Chris Shyrock is helping Atlantic. Net strengthen customer support in one of the most demanding environments in technology: cloud infrastructure and data centers. As Director of Support Services, Chris leads the team responsible for supporting customers who rely on Atlantic. Net for cloud services, colocation, dedicated hosting, managed services, and infrastructure they cannot afford to have fail....

Kim Canning is helping Kaplan expand access to career readiness, test prep, licensure prep, credentialing, and professional development resources through a new model built for universities and students. As VP of Strategic Partnerships at Kaplan, Kim works with colleges and universities to bring Kaplan’s All Access License to learners at scale. Kaplan recently won a BIG Awards for Business honor fo...

Stephen Garcia is helping BreachRX bring structure, governance, and accountability to one of the most chaotic moments any organization can face: a cyber incident. As Chief Information Security Officer at BreachRX, Stephen brings years of experience from the customer side of cybersecurity, including work across financial services, technology, gaming, and enterprise environments. BreachRX recently w...

Avi Kedmi is helping SysAid rethink what customer service can look like in the age of AI. As CEO and Founder of SysAid, Avi leads a global IT service management company serving mid-sized clients in more than 100 countries. SysAid recently won an Excellence in Customer Service Award for its transformation of customer care using its own AI-driven tools, systems, and processes. In this episode, Russ...

Dr. Tina Srivastava is helping Badge rethink authentication for a world where humans, machines, and AI agents all need to prove they are who they say they are. As Co-Founder of Badge Inc., Dr. Tina is working to eliminate stored secrets from authentication and create a more secure root of trust for identity. Badge recently won a Fortress Cybersecurity Award for its work building a trust layer for...

Theresa Bui is helping SymphonyAI bring operational AI into some of the world’s largest enterprises. As CMO of SymphonyAI, Theresa works across a company serving customers in retail, financial services, manufacturing, enterprise IT, and media. SymphonyAI recently won three AI Excellence Awards for products built to help companies deploy AI at scale. In this episode, Russ and Theresa explore what m...

Paul Mander is helping businesses reduce one of the fastest-growing cybersecurity risks: exposed personal data. As Chief Commercial Officer for Optery for Business, Paul works with enterprises to remove employee data from data broker sites and reduce the information available to threat actors. Optery recently won a Fortress Cybersecurity Award for its work helping organizations protect people, exe...

Katy Irving and Rory Mitchell are helping HRW, Healthcare Research Worldwide, explore a new way to understand one of the most important moments in healthcare: the doctor patient consultation. HRW recently won an AI Excellence Award for its work using interactive AI avatars to simulate consultation conversations in pharmaceutical market research. In this episode, Russ, Katy, and Rory explore why re...

Oli Ostertag is helping restaurant and convenience store operators use AI to improve performance without losing the human side of hospitality. At PAR Technology, Oli works on enterprise technology for restaurants and C-stores, supporting operations, loyalty, payments, engagement, and point of sale systems across more than 150,000 sites. PAR recently won a BIG Innovation Award for its work bringing...

Rakesh Ravuri is helping enterprises modernize legacy systems with AI while preserving the context, governance, and explainability that complex organizations require. As CTO of Publicis Sapient, he leads technology for a digital transformation company helping clients evolve through each major technology shift, from the internet and e-commerce to mobile, cloud, and now AI. Publicis Sapient’s Slings...

Abhay Jajoo is helping life sciences companies use AI to find better answers faster. As CEO and Founder of CustomerInsights. AI , Abhay works with pharma, biotech, and life sciences teams to identify patients, understand physicians, improve commercial decision making, and make sales and marketing operations more efficient. CustomerInsights. AI recently won an AI Excellence Award for its work bring...

Coley Norman is helping Liviniti prove that healthcare customer experience can still be personal, transparent, and human. As a leader at Liviniti, a transparent pharmacy benefit manager, Coley has helped shape a service culture built around a simple belief: service is something people receive, but an experience is something they remember. Coley was named Executive of the Year in the Excellence in...

Khadim Batti is helping companies get more value from the software they already use. As Co-Founder of Whatfix, Khadim has spent more than a decade building digital adoption technology that sits on top of enterprise applications and helps employees and customers use software the right way, at the right moment. Whatfix recently won an Excellence in Customer Service Award for the way it uses its own...

Saima Khan is helping bring AI into one of the most overlooked but critical parts of the healthcare experience: patient meals. As SVP of Healthcare Digital at Compass Digital, the technology and innovation arm of Compass Group North America, Saima works on technology that supports healthcare food service operations, patient satisfaction, and safer workflows inside hospitals. Compass Digital recent...

Kenny Thompson is helping BASYS prove that great customer experience can still be a competitive advantage, even in a highly commoditized payments industry. BASYS works across healthcare, banking, SaaS, distribution, manufacturing, construction materials, media, and other payment-heavy industries, while keeping a strong focus on in-house support and real human service. BASYS was recently recognized...

Paul Danter is helping enterprise teams make global content faster, smarter, and more brand accurate. At Welocalize, Paul works on Opal, an AI powered platform designed to improve how companies translate, adapt, validate, and manage multilingual content at scale. Welocalize recently won an AI Excellence Award for its work helping global brands operationalize AI across language workflows. In this e...

Hila Segal and Roni Kandel are helping enterprises rethink how employees learn, practice, and apply new skills inside the tools they use every day. At WalkMe, they are building Learning Arc, an AI native learning solution designed to close the gap between training content and real work. WalkMe recently won an award for its work helping organizations deliver learning at the moment employees need it...

Robert Klamser is helping make one of the most complex corners of the legal system easier to navigate. As the leader of Stretto’s AI focused innovation efforts, Robert works on technology that supports professionals, creditors, vendors, employees, courts, and other stakeholders involved in bankruptcy cases. Stretto recently won an AI Excellence Award for Conductor, its AI powered platform built to...

Jim Napolitano is helping brands, engineers, product teams, and enterprise leaders experience product development in a more immersive way. As North American Services Director at Dassault Systèmes 3DEXCITE, Jim works with teams using virtual twins, spatial computing, and the 3DLive application to bring complex product data into interactive 3D environments. Dassault Systèmes recently won an innovati...

Alexey Sheremetyev is helping homeowners, designers, real estate professionals, builders, and contractors reimagine how physical spaces become digital. As Co-Founder and CPO of Planner 5D, Alexey helped build a platform that allows users to scan rooms with a phone camera and turn them into editable 3D home plans. Planner 5D recently won an AI Excellence Award for its Home Scanner technology. In th...

Anton Dam is helping enterprise risk, audit, and compliance teams rethink how AI can support highly regulated work without removing human judgment from the process. As SVP of Product and AI at Optro, formerly AuditBoard, Anton works with global enterprises using AI to make risk management more adaptable, strategic, and aligned with business goals. Optro recently won an AI Excellence Award for its...

Siobhan Hanna is helping AI companies protect one of the most important parts of model development: the human data layer. As a leader at WeLo Data, she works with foundational LLM builders and enterprise technology companies to provide high quality multilingual human data across languages, cultures, and markets. WeLo Data’s NEMO framework recently won an AI Excellence Award for helping detect frau...

Latane Conant is helping companies rethink customer service as a relationship builder, not just a cost center. As CMO of Parloa, she is working at the intersection of AI agents, voice, customer experience, and enterprise support, helping companies replace outdated IVR systems with conversational AI that can make every customer interaction feel as easy as talking to a friend. In this episode, Russ...

Rich Hull is helping restaurants modernize operations with AI-powered robotics that solve real labor, safety, and profitability challenges. As CEO of Miso Robotics, he leads the company behind Flippy Fry Station, an AI-enabled robotic fry station designed to help quick serve restaurants, stadiums, and food service operators increase throughput, improve consistency, reduce injuries, and redeploy wo...