Why such a fuss

Should you treat people's data with integrity and respect?  In the 56th episode of our podcast, we sit down again with Rowenna Fielding, a passionate Data Protection Officer and digital privacy advocate, to discuss the critical importance of treating people and their data with integrity and respect. The key takeaways from this episode are: ✅ Why transparency is key for businesses handling custome...

Are you confused about what exactly is personal data under GDPR? Click play to find out! In the 55th episode of our podcast, we provide clarity on data protection with Rowenna Fielding, a seasoned Data Protection Officer. We break down: ✅ The jargon of Article 4 of the GDPR into plain English ✅ Exploring what personal data really means in practical terms. ✅ Understanding why religion is classif...

Data Hoarders Beware!  Holding onto unnecessary data can be risky for you and your organisation and may also violate GDPR. In the 54th episode of this podcast, we have once again invited Scott Sammons, a Remote Data Protection Officer, to discuss the importance of data deletion. You will learn: ✅ Why keeping data can be a major liability.  ✅ When data retention might actually be justified. ✅ Th...

would you like to build trust with your customers and be ahead of your competitors? Then pay attention. In this episode, we're once again joined by Scott Sammons, a Remote Data Protection Officer, to discuss the importance of getting your customers opt-ins the RIGHT WAY. We discuss: ✅ The importance of complying with GDPR and practicing transparent opt-in methods.  ✅ The effectiveness of the opt...

Does the thought about sending data from the UK to the US bother you? are you worried about its safety? Fact is, data transfer regulations can be confusing, and many things could go wrong. Join me in another podcast with Scott Sammons, a Remote Data Protection Officer, as we break down the fuss surrounding UK to US data transfer. In this podcast, Scott explains: ✅Why data transfer between the UK...

Is AI a friend or a foe? How Does AI REALLY Affect Us? AI is everywhere these days, but how exactly is it changing the world around us? Join me and Scott Sammons, a Remote Data Protection Officer, as we discuss the impact of AI development on humanity! In this podcast, we discuss: The need for AI regulation and how AI may transform our work now and in the near future. We also talked about why tran...

We're excited to welcome back the wonderful Mandy Allen from CRM Insight! This time, we're talking about how a CRM can help businesses quickly resolve customer issues. With a CRM, the support teams can easily access a customer’s history, preferences, and past interactions, leading to faster issue resolution and a more personalized experience. I'll also be covering some of the most common mistakes...

In this episode, I chat with Mandy Allen from CRM Insight about how a CRM system can supercharge your business marketing campaigns. We dive into why accurate data is crucial, how to identify your target audience for the best results, and the right way to get consent, complete with real-life examples. Plus, I share the key criteria for valid consent and which CRMs you might want to avoid. Tune in f...

Today, I'm chatting with Mandy Allen from CRM Insight about how a CRM can really boost an organization's workflow, especially in sales, and how it can help predict future sales. We'll also cover some common pitfalls, what to keep an eye out for, and why having a CRM doesn't relinquish you from your data protection obligations.    #crm #dataprotection #gdpr #software #process #data #sales #workflow...

Mandy Allen from CRM Insight and I chat about how a CRM can boost customer relationships, increase satisfaction, centralise data, control access, automate and optimise processes, and improve data quality and records management. If you haven't yet introduced a CRM in your business or you're thinking about upgrading your current one, tune in! You'll discover some valuable insights.   If you would li...

James, from Uptech, and I have a great discussion about email marketing. We covered why it's important to get proper consent and the right way to do it, so you don't run into legal trouble.   I particularly wanted to talk to James on this topic, given his 20+ years experience in the sales and marketing sphere, and ask him to share his thoughts.   #gdpr #pecr #dataprotection #directmarketing #email...

Do you have a Ring doorbell or similar device at your home? Do you use CCTV cameras for home security? If so, you may need to comply with GDPR, which governs data protection. Non-compliance could lead to serious consequences, including potential lawsuits from your neighbours. In this episode, I cover what you need to know before installing monitoring devices like CCTV cameras and Ring doorbells. I...

Previous episodes discussed how younger generations lack knowledge about data protection. In this episode, Emma Martins, Chief Commissioner of the DMC, explains how she addressed this issue as the Data Protection Commissioner of the Channel Islands. Could this approach be applied across the UK?   #gdpr #dataprotection #commissioner #dmc #generations #children

I’m talking once again with Emma Martins (Chief Commissioner of the DMC) and we explore how our very different career paths have led us to this profession and how we came across GDPR and fell in love with it.  How we have faced many challenges and how we have overcome them.   If you would like to know more about GDPR and how it applies to your business and how it can set your business apart from y...

Join us for an insightful discussion featuring the amazing Emma Martins, Chief Commissioner for the DMC, as we explore the pivotal role of women in the realm of Data Protection. Together, Emma and I explore the unique contributions women bring to this industry and the significance of achieving gender balance within it. We reflect on how the landscape of data protection fosters inclusivity and supp...

In this exciting episode, Emma Martin (former Data Protection Commissioner of the Channel Islands and now Chief Commissioner for the DMC) joins me for a lively discussion on the fascinating world of AI! Together, we're diving deep into how this technology could shake the very foundation of our democracy. Our conversation is sparked by the eye-opening book 'Why AI undermines Democracy and What to d...

Hello and welcome to the Why Such a Fuss podcast, your go-to source for all things related to data protection, broader disciplines, and business matters. Today, we're delighted to have Annie McNeely, an ISO 9001 practitioner, back on the show. In this episode, Annie and I dive into the topic of 'quality.' We explore what quality entails and why it holds paramount importance for any business endeav...

Annie and I continue our journey of discussions and this time we are diving into Continuous Improvement which is all about constantly finding ways to make things better, smoother, and more efficient. Constantly finding ways to improve operations is crucial for staying ahead in our ever-evolving world. Continuous Improvement is at the core of many other methodologies, standards, and regulations. Ho...

What is a Business Continuity and why it's important for an organisation to have one.  As part of the GDPR & ISO common themes programme Annie McNeely and I talk about this very subject in this episode. Something to consider is that a Business Continuity plan covers the entire business – processes, assets, personnel and more.  It is not just focused on IT and systems.   Why both GDPR and ISO p...

Annie Mcneely, an ISO 9001 practitioner, and I will be talking about Risk Management, which is present both in ISO 9001 and GDPR and we want to highlight it's importance.  It features quite often in the GDPR putting obligations on organisations to carry out risk assessments especially when introducing change and in ISO 9001 is about mitigating risks to the business with regards to customer satisfa...

In this episode Annie McNeely and I are going to address Change Management and why it plays an important part in any organisations, large or small. How change management helps an organisation to identify and manage risks and how had the Post Office carried out some key steps would have avoided the pitfalls and prevented over 500 postmasters and postmistresses suffering.  When done correctly change...

Both ISO 9001 and GDPR make reference to Records Management and its importance so Annie McNeely and I explore this subject to provide clarity and understanding.  Cristina says => "Under the GDPR records management enables sound data governance – which is essential for good data protection. Having an effective records management system in place helps to support access to information.....",    If...

Annie Mcneely, ISO 9001 practitioner, and I are keeping on with the ISO 9001 & GDPR theme and in this episode we discuss the importance and benefit to an organisation to having a process driven approach. Having processes in place and documented it enables the organisation to put in place measures to facilitate business/service continuity, which is one of the topics that we are going to be disc...

I am joined by Annie Mcneely, ISO 9001 implementer and auditor, and we discuss how ISO9001 and GDPR support each other and the key elements that they have in common. In this episode we are focusing primarily on the differences and the similarity between the two disciplines  Keep listening for upcoming episodes where Annie and I will be discussing:   A Process Driven Approach – why leadership buy-i...

I'm joined once again by Laura Shaw from Training Progress who in a previous life was a Vet Surgeon and Nurse Manager to discuss what should be considered when buying and selling a practice. And as usual there is a GDPR element to it as well - after all the aim of this podcast is to generate awareness of GDPR and how it features in all aspect of a business.    If you would like to know more about...