Where AI Works: Conversations at the Intersection of AI and Industry

What happens when AI stops being a tool and starts reshaping how decisions get made? Who has the judgment and responsibility to double-check the work that AI is doing? And what actually separates companies that are scaling AI from those that are just experimenting? On this special season five recap episode, host Matthew Bidwell looks back at his interviews with James Crowley, global products indus...

If AI removes traditional constraints on execution, what becomes the limiting factor? AI can now generate, summarize, and analyze, but it still can’t judge. And as many business leaders are learning, that can cause a new wrinkle in workflows. On this episode of Where AI Works, host Matthew Bidwell is joined by Ritcha Ranjan, Senior Vice President of Product at Expedia Group, to explore what h...

How is AI transforming product development inside large-scale organizations? What does it look like when teams move from Product Requirements Documents to rapid prototyping? And how are roles, workflows, and decision-making changing in our increasingly AI-first world? On this episode of Where AI Works, host Matthew Bidwell sits down with Paul Stathacopoulos, Vice President of Product for Focus Cat...

It’s a question that looms large for any business leader these days, but the stakes are even higher for those that manage massive workforces: as AI transforms the workplace, what happens to jobs and the people doing them?  On this episode of Where AI Works, host Matthew Bidwell speaks with Donna Morris, the Chief People Officer at Walmart, about what it means to introduce AI across one of the...

The way we think about jobs is changing. As artificial intelligence reshapes how work gets done, traditional roles and titles are giving way to something more fluid: a skills-based economy. But while organizations are moving quickly to redefine what they need, workers and educators are still catching up, creating a growing gap between the skills people claim to have and the capabilities employers...

AI isn’t here to replace us, it’s here to challenge the way we think, work, and decide. But the true test isn’t in implementing the technology itself — it lies in how humans choose to integrate AI into their work, take responsibility for its outputs, and reimagine systems to deliver meaningful, measurable results. On this special season four recap episode, host Christian Terwiesch reflects on his...

Can AI read X-rays better than humans? Will AI make radiologists’ jobs easier or more complicated? And how could a team of AI agents one day work alongside doctors to improve patient care? Those are just a few of the thought-provoking questions at the center of this episode of  Where AI Works .  In this final interview of season four, host Christian Terweisch sits down with Dr. Pari Pand...

It’s an ambitious objective for any organization: saving $4.5 billion a year — not by cutting staff, but by redesigning the way people and AI work together. It’s an even more noteworthy goal when the organization in question is one of the most storied technology companies in the world. On this episode of  Where AI Works , host Christian Terwiesch speaks with Radha Plumb, the Vice-President of...

It’s one of the world’s most iconic consumer goods companies, founded when America was still in the midst of the Industrial Revolution. Now, more than a century later, it’s on the frontlines of another massive transformation in the way we work thanks to the rise of artificial intelligence. On this episode of  Where AI Works , host Christian Terwiesch is joined by Alfredo Colas, the Chief Data...

It’s an industry facing a wide variety of challenges; soaring costs, timely care, and employee burnout. But there’s growing evidence that AI can help make the healthcare sector safer, faster, and more human, all at once. On this premiere episode of season four of  Where AI Works , host Christian Terwiesch sits down with Lara Liss, the Chief Privacy and Data Trust Officer at GE HealthCare, to...

This week, we’re doing something different. Instead of our usual episodes, we’re sharing a special conversation featuring “Where AI Works” season 3 host Peter Cappelli on the podcast “Using AI at Work.” It’s a timely, unfiltered look at how companies are actually trying, and often failing, to implement AI. In this interview, Peter brings his decades of research at Wharton to dismantle the biggest...

AI isn’t just a technology story — it’s an organizational one. From talent and transformation to data and decision-making, this season of  Where AI Works  uncovers how top executives are building the structures and the mindsets that make AI work at scale. On this special recap and review episode, host Peter Cappelli looks back at the key takeaways from his conversations with Karalee Clos...

What happens when the volume and complexity of client needs outpace the capacity of even the world’s biggest banks? And how can AI move beyond efficiency tools to actually enrich client conversations, deepen relationships, and reimagine frontline service? On this episode of  Where AI Works , host Peter Cappelli sits down with Sohaib Perwaiz, the Senior Director of Business Advisory at RBC Bor...

What happens when AI isn’t just an add-on or a nice-to-have, but becomes part of the backbone of global commerce? And how can agentic AI be implemented successfully in an ecosystem that’s historically treated bots as malicious or fraudulent actors? On this episode of  Where AI Works ,  host Peter Cappelli sits down with Greg Ulrich, the Chief AI and Data Officer at Mastercard, to explore...

AI transformation isn’t about flashy tools — it’s about strategic wins that build momentum and deliver real business value. On this episode of  Where AI Works ,  host Peter Cappelli is joined by Vivian Sun, the Senior Director of Data & AI, Enterprise Architecture, and IT Transformation at Jabil Incorporated, one of the world’s largest and most quietly influential contract manufactur...

It’s a daunting task: moving AI from experimentation to transformation across a massive, global organization with more than 800,000 employees. It turns out it isn’t just about optimizing tasks — it’s about rethinking roles entirely, and managing that change effectively. On this premiere episode of season three of  Where AI Works ,  host Peter Cappelli is joined by Karalee Close, the Glob...

AI is no longer a futuristic promise — it’s become a business imperative. Whether it's edge computing for real-time insights, rethinking patient care ecosystems, or rolling out generative AI to 138,000 employees, this season of  Where AI Works  highlights how AI is reshaping strategy, service delivery, and decision-making across the enterprise.  On this recap and review episode, hos...

What does it take to scale AI across a global enterprise without breaking what already works? And how do you unlock value at scale — without losing sight of people, processes, and trust? On this season finale episode of  Where AI Works , host Serguei Netessine speaks with Ajay Anand, the Senior Vice President of Global Services, Strategy and Business Services at Johnson & Johnson, about h...

What if the real value of AI isn’t in the technology itself, but in the pain points and problems it solves for business? That’s the question at the heart of this episode of  Where AI Works ,  which features an iconic company that’s been at the forefront of digital transformation for decades. Host Serguei Netessine is joined by Tereza Nemessanyi, Worldwide Director of Private Equity &...

It's a staggering statistic: every year in the United States, diagnostic errors in the healthcare system lead to 370,000 preventable deaths and 400,000 permanent disabilities. But what if hospitals and practitioners could leverage the power of artificial intelligence to cut those numbers in half? On this episode of  Where AI Works,  host Serguei Netessine sits down with Elad Walach, the...

How can artificial intelligence not just transform industries but also create real business value? On this premiere episode of season two of  Where AI Works , host Serguei Netessine is joined by Alan Lee, CTO of Analog Devices Incorporated, to discuss strategies for the practical deployment and monetization of AI. They explore how AI can enhance product development and predictive maintenance...

What happens when AI collides with the world of marketing? A seismic shift — but only for those ready to embrace the upheaval. On this recap episode of Where AI Works, host Kartik Hosanagar reviews the four compelling conversations that made up the show’s inaugural season. Jonathan Halvorson, Global SVP of Consumer Experience at Mondelēz International, kicked things off by emphasizing the impact o...

Is your organization stuck on table stakes or starting to place more strategic bets when it comes to implementing AI? Are your employees still wrapping their heads around LLMs, or have they started experimenting with agentic AI? And what’s the competitive advantage you want your company to be famous for?  On this season finale episode of Where AI Works, host Kartik Hosanagar tackles those que...

It’s a controversial statement, especially coming from the founder of one of the most famous creative agencies in the world: “Not all creativity is worth saving.” But it’s with that bold declaration that this episode of  Where AI Works  begins. This time, host  Kartik Hosanagar  is joined by  David Droga , founder of Droga5, and current CEO of Accenture Song, for a thought...

Where can AI have the biggest impact on business outcomes? How can you empower and encourage your employees to experiment with different use cases? What’s the potential role of agentic AI within your organization? Those are among the central questions in this episode of Where AI Works. For this wide-ranging and comprehensive conversation, host Kartik Hosanagar sits down with Accenture’s Chief Mark...