When In Doubt, Reboot.

In this episode, Mairead and Art share insights on the importance of internal partnerships and effective communication. They emphasize the significance of version control and document management and discuss how version history in SharePoint allowed them to restore the file quickly, averting a potential crisis. The When In Doubt Reboot podcast is presented and produced by Queue Associates: The Powe...

In this episode, Art shares a personal story about how a seemingly innocuous purchase for his niece turned into an unexpected IT lesson. Discover how a simple purchase for children turned into a lesson on the importance of multi-factor authentication, separating personal and professional devices, and the benefits of using gift cards for digital purchases. The When In Doubt Reboot podcast is presen...

In this episode of “When in Doubt, Reboot,” Brad Vorbeck, Senior Corporate Marketing Manager at Dynamic Web, joins us to discuss common B2B e-commerce pitfalls and how to avoid them. Brad shares his POV on defining your e-commerce vision and integrating and automating processes for a more intuitive customer journey. Special guest Sara Courtemanche joins the conversation to discuss the impact of so...

In this episode of “When in Doubt, Reboot,” Our focus is on vacation planning and its importance in the tech industry. And how to ensure a smooth workflow while key team members are on vacation, emphasizing preparation, communication, and support from reliable partners. The When In Doubt Reboot podcast is presented and produced by Queue Associates: The Power of Partnership.  Follow us on Instagram...

In this episode of “When in Doubt, Reboot,” producer Erika Williams joins us to discuss the importance of secure credit card practices for businesses. We delve into the pitfalls of emailing credit card information, the necessity of PCI compliance, and the importance of proper disaster recovery planning. The team shares personal experiences and practical tips to help businesses protect their financ...

In this episode of “When in Doubt, Reboot,” presented by Queue Associates. We delve into the importance of disaster recovery and crisis management. Our conversation goes into real-world examples, including major blackouts and technological failures, to underscore the practical need for robust disaster recovery plans and the evolving landscape of decentralised work environments. The When In Doubt R...

In the latest episode, we are joined by Joseph again, our in-house legal counsel, to discuss the recent lawsuit The New York Times filed against OpenAI. They delve into the legal ramifications of AI, the potential impact on copyright law, and the broader implications for job security and information rights. The conversation highlights the challenges and responsibilities of using AI technology in a...

This episode focuses on the importance of compliance. Special guests Chiara, EMEA Director, and Joseph, In-House Counsel, delve into the significance of ISO compliance in today’s business landscape. Join us to learn more about the importance of external compliance, driven by legislation like GDPR, and internal compliance, which involves transparent processes and policies within the organisation. T...

In this episode of the “When in Doubt Reboot” podcast, we invite Valentina, Business Central Functional Consultant from our EMEA team. Valentina shares her journey into the world of Microsoft Dynamics 365, highlighting the importance of multilingual skills in her role. They discuss remote work's benefits, cloud-based solutions' impact, and the upcoming AI-driven Dynamics 365 Copilot. Tune...

In this episode of the "When in Doubt Reboot" podcast, we invite Chris Schack Sr. and Chris Schack Jr. to discuss the critical importance of secure development and thorough documentation in software projects. Our discussion highlights the necessity of understanding software's front and back end, modern development practices, such as using Azure DevOps for secure development, and the...

In this episode, hosts Art Pugach and Mairead Donovan welcome Erika Williams and Dawn Goodrich to discuss the recent Microsoft Directions Conference in San Diego. They discuss the conference's significance for Microsoft partners, key announcements about Dynamics SL and Business Central, and the importance of networking. Learn about the new migration tools, Microsoft's global business promo...

In this episode, hosts Mairead O'Donovan and Art are joined by Alexis Pomierski, the founder of John Alexander Consulting. Alexis shares her insights on the evolution of women's roles in the tech industry, highlighting how gender dynamics influence business interactions and client relations. She emphasizes the benefits of being a technology-neutral consultant, which allows her firm to prov...

In this episode, Martyn Hall from our European team shares exclusive insights from the Microsoft Envision AI Tour. Discover how AI tools like Microsoft's Copilot are transforming everyday business tasks. Tune in to learn about the highlights of AI assistants in updating CRM and managing routine sales tasks. The When In Doubt Reboot podcast is presented and produced by Queue Associates: The Pow...

In this episode, we're joined by Kiba, Queue's star intern, who is returning for a mid-term check-in and shares what he has learned about trendy AI education on campus. Kiba, a computer science student, is not just navigating the complexities of his coursework but also passionately exploring the crucial intersection of mathematics and computer science. His journey, whether unravelling the...

In this podcast episode, our hosts discuss the evolution of technology, the importance of security in the era of AI, and the impact of diversity in the tech industry. Guest Melissa Craig, a senior strategic manager at Avalera, shares her experiences in the tech world over the past 25 years, addressing topics like the importance of authenticity, overcoming impostor syndrome, and the value of having...

In this episode, Our CTO Art invites Mat Batterbee from Pax8 to unravel the mysteries of Microsoft CoPilot's integration with Dynamics 365. Discover how Copilot's AI-driven prowess can transform mundane tasks into streamlined processes, enhancing productivity and safeguarding data across your organization. From real-time note transcription in Teams to intelligent customer engagement, learn...

In this episode, we're peeling back the layers of what it means to be a woman in the fast-paced, high-stakes world of NBA media. Our NBA producer, Rosie, shares her experience. She's been there from the cutting room in Brooklyn and Toronto to the forefront of AI-assisted editing, shaping how we experience basketball. But it's not just about the technology or the thrill of the game. It&...

This special episode marks the conclusion of our month-long celebration of working women in tech. We celebrate the inspiring journeys of three women in leadership in our tech company. Each story is a testament to the strength, innovation, and leadership women bring to the tech table. Together, their stories weave a narrative of courage, determination, and the pivotal role of mentorship and opportu...

In this week’s episode, we invite our global tech support specialist Priyanka and help desk support manager Arlene to join the podcast to learn more about forming a global tech support team and the evolution of our support system. We will also discuss our team's incredible achievements, especially the remarkable women leading the way in tech.  Please join us in celebrating Women's History...

Tune into our "When in Doubt, Reboot" podcast this Women's History Month for a raw look at women's journey in tech. Our guest, Emily Carlson, discusses the overlooked yet persistent voices of women and the reality of meritocracy in tech. Our chat delves into the industry's benefits of diversity, inclusive hiring, and cross-generational wisdom. Please join us in celebrating Wo...

In this Women's History Month special, join Nora and Sara from Queue Associates' Marketing team as they delve into podcast editing and partnership marketing. Listen in as they navigate from B2C marketing to creating content to engage in tech industry partnerships, learn about tech jargon on the job, translate it into engaging marketing campaigns, and share inspirations that drive their car...

Explore AI's collaborative power in "AI: Your Co-Pilot in Tech's Fast Lane." On our latest "When in Doubt, Reboot" podcast. Our CTO, Art Pugach, reframes AI as an empowering partner, not a rival. Discover how AI can boost efficiency, serve as a constructive workplace tool, and help with accurate information sourcing. The When In Doubt Reboot podcast is presented and pro...

Join us on WIDR this week as we dive into the power of partnership with our special guest, Jamie Fox from Microsoft. Jamie shares insightful stories from his journey at Microsoft from an enterprise level, how Microsoft partners with solution partners like Queue Associates to cater for the needs of small to medium businesses.  Tune in to explore:  The dynamics of Microsoft's partnerships and th...

Dive into the intricate world of cybersecurity with our latest podcast episode, Join our host, Mairead, as she engages in a riveting discussion with co-host Art, unravelling the complexities of the digital threats posed by 'bad actors'—not the ones you see in films! This episode delves into the significance of monitoring network access. Through insights drawn from the likes of Edward Snowd...

As a continuous podcast from last week on updating Dynamics SL, this week, our "When in Doubt, Reboot" will help businesses with Microsoft Dynamics GP understand the shift of GP to a modern cloud-based systems. With special guest Carol Livingston, President at Dynamics Connections Learn about: The modern lifecycle of Dynamics GP and Microsoft support timeframe The transition strategies f...