When In Doubt, Reboot.

Tune into the latest episode of the When in Doubt Reboot podcast where Art P. and Mairead O'D. interview Harry Z. of the MXS Commerce team. Our hosts ask Harry his thoughts on the Queue / MXS Commerce partnership as well as AI's evolution in the tech industry. Listen in to find out more about the happens around Queue Associates and our other great partners!

Seize the Future: Take Control Before AI Takes Control of You  The AI shift is happening. And it’s only getting faster.    Opportunities are expanding for those ready to lead and innovate. The pace is fast, and those who move decisively will shape what’s next.    Episode 56 of the WIDR Podcast delivers the direction and clarity needed to thrive in an AI-powered economy.     Yiannis Antoniou, CTO a...

AI is reshaping how businesses connect with customers—and CRM is leading the charge. This week on  When In Doubt, Reboot , Art Pugach and Mairead O'Donovan chat with Christopher Smith of Empellor CRM about the future of CRM in an AI-driven world. From automation to analytics, discover what’s next and why it’s "a very exciting time right now for CRM and its future.”.

Tune in to the latest episode of  When in Doubt, Reboot  with Mairead O'Donovan and Art Pugach, brought to you by Queue Associates. This time, they’re chatting with Adam Kovacs from Hubdrive about how HR is going digital—and what that means for teams making the switch from Dynamics GP to Dynamics 365. You’ll hear how Hubdrive’s all-in-one HR solution uses the cloud and Microsoft Copilot to mak...

In this episode of When In Doubt, Reboot , we take you deep into the Bermuda Triangle— not for myths and disappearances, but for a real business discussion with James Davis, Director of Queue Associates' LATAM and Caribbean office. We explore the unique positioning of Bermuda as a bridge between North America, Europe, and Latin America, how cultural nuances shape business operations, and why p...

In episode 52, we are joined by Emily Carlson, host of the  Powered by Authenticity  podcast and co-author of the bestselling book  Evolution of Leadership in STEM: Women Catalyzing Change . Emily shares insights into career development, the importance of mentorship, and how her book aims to inspire and empower the next generation of female leaders. Tune in for an inspiring discussion on leadershi...

In episode 51, We recap the recent Microsoft Copilot event held in New York, where Queue Associates had the privilege of presenting to a live audience of 50+ attendees. The event featured interactive demos of Microsoft Dynamics 365 Business Central and Microsoft 365 Copilot, showcasing how AI can drive innovation, efficiency, and productivity in business processes. From licensing insights to pract...

In our milestone  50th episode , co-hosts Art Pugach and Mairead O'Donovan reflect on a year of thought-provoking discussions, tech insights, and AI advancements, from the importance of testing updates and cybersecurity to the rise of AI tools like Copilot. This episode highlights key lessons from 2024 and exciting predictions for 2025. Tune in for insights on tech trends, AI in business, and the...

In episode 49 of When in Doubt reboot, we explore how to securely integrate Microsoft Copilot into your organisation. Our guest, Peter Graham, discusses essential practices like multi-factor authentication, conditional access, and data governance using tools like Microsoft Purview. Learn how Copilot enhances productivity while safeguarding sensitive data. The When In Doubt Reboot podcast is presen...

In episode 48 of When In Doubt, Reboot. We explore how AI reshapes education, featuring second-year computer science student Kiba. From using AI tools like ChatGPT to create personalised study materials to integrating neural networks into coursework, the discussion highlights AI's impact on learning while addressing ethical concerns and the importance of critical thinking. The When In Doubt Reboot...

In this special demo  episode of  When in Doubt, Reboot , Art Pugach, Chief Technology Officer at Queue Associates, showcases the transformative power of Copilot in Azure. The demo covers the creation of MySQL databases, troubleshooting, and best practices—all powered by Copilot’s AI-driven features. This real-time demonstration highlights how Copilot simplifies cloud management and helps users op...

This week, join our guest, Martyn Hall, from Queue's EMEA office as they explore the "Back to Basics" blog series, diving into retail’s tech-driven transformation. Discover how Dynamics 365, AR, AI, and IoT reshape retail, enhance inventory management, and personalise customer experiences. Tune in for insights on the evolving digital commerce landscape and how these tools help retailers stay compe...

In this  When in Doubt Reboot episode, we chat with Maisie Molyneux from our EMEA team about the  Back to Basics  blog series. Covering Dynamics 365 essentials for finance and accounting, we dive into how ERP and CRM tools simplify cash flow management, boost cybersecurity, and support business growth with accessible, jargon-free insights. The When In Doubt Reboot podcast is presented and produced...

In this episode, Art breaks down the expansive capabilities of Microsoft Copilot. They explore how Copilot transforms everyday tasks with AI, from its foundation in OpenAI’s GPT-4 to its integrations with Microsoft 365, Dynamics, and Azure. Learn how to optimize your workflow, improve team collaboration, and enhance security—all with the help of Copilot. The When In Doubt Reboot podcast is present...

In episode 43, we welcome Karl Ufert, the Global Chief Marketing Officer of Queue Associates, to chat about B2B podcasting. Karl shares his journey into technology and marketing, recounting his long-standing collabouration with Queue Associates and CEO Jeffrey Goldstein. Queue progressively explores the evolution of podcasting as a business tool, emphasizing its power to humanize companies and bui...

This episode, we are joined by special guest Adam Butler, a contract specialist with over two decades of experience in government work. Together, they explore the intricate world of government software, focusing on challenges with procurement, security, and identity management systems like GovID. Adam shares insights on the differences between commercial and government tech ecosystems, the complex...

In this episode, we dive into one of the biggest tech legal battles of recent years: Google's antitrust ruling. Joined by Joseph Savage, Queue Associates' in-house legal counsel, they break down the implications of the ruling, the history of monopolies, and what it means for the tech industry moving forward. From AT&T’s breakup to Microsoft’s Internet Explorer case, they explore how mo...

In episode 40, we’re thrilled to welcome back Jun Wang, Senior Dynamics 365 Consultant and freshly awarded Microsoft MVP. Our Hosts engage Jun in a lively conversation about his recent MVP achievement, the journey leading up to it, and what it means to hold such a prestigious title. Jun shares valuable insights into the MVP process, the importance of community engagement, and advice for aspiring M...

In this Episode, Our hosts will take you on a journey into the complexities of Microsoft 365 licensing and security, from discussing the differences between licensing options to explore the importance of optimising your Entra ID. The hosts also touch on the challenges of managing a distributed workforce, the significance of multi-factor authentication and the critical role of security in today&#39...

In this episode, we take our audience to the world of live events with special guest Harry Brelsford, CEO of SMB Nation. The conversation explores the significance of industry events for IT professionals and highlights some must-attend gatherings on the horizon. Harry shares his expertise on why live events remain crucial for professional growth. The When In Doubt Reboot podcast is presented and p...

This episode Art and Mairead dive into the world of Azure SQL Server and its optimization. Art delivers a comprehensive presentation on Azure SQL, including an overview of its benefits, cost optimization strategies, and performance management tips. The discussion covers essential topics such as different service tiers, hardware configurations, the importance of budget alerts, and setting up perfor...

In this episode, we are joined by special guest Jun Wang, Senior Dynamics Consultant. Jun shares insights into the Microsoft Dynamics community and forums, highlighting their importance for support and information. He also discusses how he became involved in the community, the value of sharing knowledge, and his recent recognition as a super user.  The When In Doubt Reboot podcast is presented and...

In this episode, we welcome two special guests Ismail Nalwala, CEO and founder of Work 365, and Todd Reisenauer, Partner Sales Executive. They discuss the evolution of Work 365, its value in consolidating subscription and billing data, and the importance of leveraging. Microsoft's Power Platform for seamless customer management. The When In Doubt Reboot podcast is presented and produced by Que...

In this episode, Art and Mairead discuss the often-overlooked importance of phone backup and recovery. Art shares a recent experience where his phone was smashed, highlighting the necessity of backup systems. They delve into practical tips on managing phone data and the significance of multi-factor authentication. The When In Doubt Reboot podcast is presented and produced by Queue Associates: The...

In this episode, Art and Mairead share their experiences and insights from a recent business event at a steakhouse near Rockefeller Center. They delve into a productive roundtable discussion on internet security, cloud solutions, and the importance of proper infrastructure and backup checks. The episode highlights the value of strong partnerships and collaborative efforts to ensure robust IT secur...