What's the Scenario? with PLRB

This episode of PLRB on Demand will feature Ashley Manning, a Senior Tech Claims Specialist in Property Litigation at State Auto. Ashley joined State Auto Insurance in 2007. Prior to this she worked in public relations at 360 Media in Atlanta, Georgia and Carolyn Grisko & Associates in Chicago, Illinois following her graduation from Indiana University with a Bachelor of Arts. Ashley is a Property...

This episode of PLRB on Demand will feature Jeff Taxier, retired insurance and property restoration expert. Jeff's presentation, "Too Much Technology, Too Soon," has been adapted for this podcast. In an era where technology is quickly replacing many human processes, could we be suffering from too much technology, too soon? Join Jeff Taxier as he describes the benefits and downfalls of incorporatin...

This episode of PLRB on Demand will feature Tim Havlir, Property Coverage Counsel at PLRB. In his work in the property legal department at PLRB, Tim analyzes, researches and writes about a variety of first party coverage issues. He also responds to members' property insurance coverage inquiries on a daily basis, and today we have one such question we received from a member, who requested a trainin...

This episode of PLRB on Demand will feature Peter J. Crosa, founder and CEO of independent adjuster firm Peter J. Crosa & Co. Peter's presentation, "Loss of Balance, Balance of Loss," has been adapted for this podcast. Losses are all around us, in claims and in everyday life scenarios.  Join Peter Crosa as he expertly strums through tales and tips for finding balance in loss.  Peter's melodic appr...

This episode of PLRB on Demand will feature Timothy Molony, Claims Concierge and Director of Business Development at BSC Forensics.  Tim Molony's reputation in the industry comes from working within a large national and international property insurance network. In addition to his business development role, he facilitates appraisals as both appraiser and umpire, where he is seen as impartial and ba...

This episode of PLRB on Demand will feature Curtis VanNess, technical director at HVAC Investigators. Curtis's presentation, "Death of an Air Conditioner: Compressor Failures Uncovered," has been adapted for this podcast. When an air conditioner dies in the heat of summer, it can be a difficult time for any insured or any homeowner. Join Curtis VanNess as he takes a posthumous look at the electric...

Today's podcast will explore cryptocurrency and its origins and new terminology, before we dive into the potential concerns with malware, ransomware, and theft. We'll discuss the avenues for coverage for cryptocurrency as well as relevant case law. The views and opinions expressed in this resource are those of the individual speaker and not necessarily those of the Property & Liability Resource Bu...

This episode of PLRB on Demand will feature Dustin T. Smoot, forensic specialist at Pie Forensic Consultants. Dustin's presentation, "Work Hard, Play Hard," has been adapted for this podcast. You've heard the phrase "work hard, play hard," but how does it apply to your life?  Join Dustin Smoot as he explores the highs and lows of achieving life goals.  Whether climbing Mount Kilimanjaro or scaling...

This episode of PLRB on Demand will feature an interview with PLRB's own Mike Brode, Vice President of Educational & Technical Services. Mike's review of the structure of PLRB at the top of this episode is a great primer on what PLRB members can access, from the "Ask a Coverage Question" feature to our historical weather data and building codes database. Our guest host for today is Ron D. Cripe, P...

This episode of PLRB on Demand will feature Garret Gray, President and CEO at Next Gear Solutions. Garret's presentation, "The Real Time Paperless Contractor," has been adapted for this podcast. When it comes to going paperless, the benefits extend beyond the trees. Join Garret Gray as he revisits life before the dawn of real time claims handling apps and other modern technologies. Garret's invent...

Today's podcast will serve as a retrospective of Tom's forty-four years at PLRB. We'll hear about his early work as Research Counsel answering member questions, his role in the creation of PLRB's heavily used Search reference database, and the service enhancements that have improved PLRB's offerings during Tom's years as President. We'll learn how Tom guided PLRB through a radical transformation....

This episode of PLRB on Demand will feature Bob Whelan, Principal Consultant at Donan. Bob's presentation, "The Age-Old Question: When Did That Hail Damage Occur?," has been adapted for this podcast. It's not uncommon for parties investigating a hail damage claim to asphalt shingle roofs to ask the question: how old is the damage?   The answer to this question is particularly useful if an insured...

This episode of PLRB on Demand will feature guest host Trent Stoker, Director of Next Gen Strategy & Implementation at PEMCO Mutual Insurance Company. Trent will interview an expert on the subject of Growth Mindset in the context of leadership, learning, humility, and curiosity: Marilyn Gist, Ph. D., author of "The Extraordinary Power of Leader Humility." The views and opinions expressed in this r...

This episode of PLRB on Demand will feature Louis Collisson, owner of LTJ Consulting, Inc. Louis's presentation, "Safety Considerations at a Claim Site," has been adapted for this podcast. Traversing a claim site can be hazardous, especially if you're not prepared with the gear and knowledge to ensure your safety. Join Louis Collisson, who has survived unsecured ladders, steep roofs, and even wild...

This episode of PLRB on Demand will feature guest host Trent Stoker, Director of Next Gen Strategy & Implementation at PEMCO Mutual Insurance Company. Trent will interview an expert on the subject of Growth Mindset in the context of leadership, learning, humility, and curiosity: Stan McNaughton, President & CEO of PEMCO Mutual. The views and opinions expressed in this resource are those of the ind...

This episode of PLRB on Demand will feature Lisa Bergeron, Co-Creator and Chief Visionary at Advancing Workplace Excellence. Lisa's presentation, "Power of Networking: Connect With Meaning and Purpose," has been adapted for this podcast. Networking - you're probably doing it all the time without even thinking about it, but are you doing it effectively? Join Lisa Bergeron as she explores the dos an...

This episode of PLRB on Demand will feature Robert A. Stern of Derrevere Stevens Black & Cozad and Kimberly Stafford of USAA. Today's podcast will explore how to handle the adjustment of a weather-related claim, with a focus on subrogation. Through the examination of two fact patterns, Robert and Kimberly will discuss how to implement an investigation strategy which supports potential subrogation,...

This episode of PLRB on Demand will feature Michael J. Miller, CFO at CitiSculpt. Michael's presentation, "Net Promoter Score: The Storm on the Horizon for the Claims Community," has been adapted for this podcast. Most businesses now track customer satisfaction via surveys, but how effective is this practice when it comes to the insurance industry? Join Michael J. Miller as he challenges the notio...

This episode of PLRB on Demand will feature Jenny Pye, CPCU, AIC, API, a recognized inspirational insurance presenter and leader, and Director of Commercial Claims Operations at Pilot Catastrophe Service. One of Jenny's greatest passions is to provide mentorship to those seeking continuing education in insurance, including those pursuing their CPCU or other insurance designations. Continuing educa...

This episode of PLRB on Demand will feature Adrian Frank, Senior Executive Vice President at J.S. Held LLC; and Brett Goldberg, Entrepreneur, Executive, and Media CEO. Adrian and Brett's presentation, "Incorporating Technology to Inspect, Document, & Instantly Report on a Site," has been adapted for this podcast. Artificial intelligence, virtual inspections, and instant onsite reporting may seem l...

This episode of PLRB on Demand will feature a "Webinar Follow Up" after July Twenty-Third's " Commercial Roofing Investigation, Damages & Repairs " webinar. This webinar outlined claim investigation procedures and complexities regarding damages to roofing systems, described effective inspection procedures for various types of commercial roofs, and separated storm-related damages (wind, hail, weigh...

This episode of PLRB on Demand features Daniel Thall, Property Operations Manager at Preferred Mutual. Daniel's presentation, "Ice Dams: Loss Leader or Opportunity?," has been adapted for this podcast. Ice dams can transform a few inches of ice into a sprawling, high-cost claim. Join Daniel Thall as he explores what causes ice dams and potential solutions. Daniel Thall's proactive ideas will prope...

This episode of PLRB on Demand will feature Sherri Gallant and Dave Robinson on the topic of "Burning Through a Cannabis Business Interruption Claim." Today's podcast will explore a cannabis property loss with a focus on the business income loss aspect. These claims present special challenges, considerations, and decisions, as we will explore today. The views and opinions expressed in this resourc...

This episode of PLRB on Demand features Steve Powell, Executive Vice President at Sedgwick. Steve's presentation, "Forensic Investigations: Trends & Trapdoors for Claims," has been adapted for this podcast. Having a court bar your origin and cause investigator's opinions can effectively end your case, whether an insurer is providing a defense to its insured, prosecuting a subrogation action or def...

This episode of PLRB on Demand will feature a "Webinar Follow Up" for our " High Exposure Commercial Liability Claims " webinar.  The webinar highlighted practical and effective methods of adjusting and investigating claims to expose and mitigate claims involving questionable and controversial strategies being employed by claimants and their representatives. The views and opinions expressed in thi...