What to Say When Things Get Tough

People hold many biases when it comes to judging trust and credibility. Research shows that one of the most powerful is gender. Perceptions of the roles that men and women play in society have been instilled in us by thousands of years of cultural traditions and beliefs, and effective communicators need to take these perceptions into account. Candy Tymson's book is Gender Games: Doing Business wit...

Keturah Rosato, a mental health practitioner, women’s empowerment mindset coach, faith-based motivational speaker, and host of The Social Recharge podcast, joins us to share what she learned about communicating effectively during two difficult personal journeys – her ongoing effort to repair her relationship with her once-estranged father, and her experience as a black, but not African American, w...

Keturah Rosato, a mental health practitioner, women’s empowerment mindset coach, faith-based motivational speaker, and host of The Social Recharge podcast, joins us to share what she learned about communicating effectively during two difficult personal journeys – her ongoing effort to repair her relationship with her once-estranged father, and her experience as a black, but not African American, w...

After discussing the theory of trust and credibility in Episode 4, we move on to the practice of trust and credibility: How do we build and maintain these two crucial communication qualities in difficult situations? The CODE for trust and credibility was developed by Dr. Vincent Covello, director of the Center for Risk Communication at Columbia University. The Center can be found at centerforriskc...

After discussing the theory of trust and credibility in Episode 4, we move on to the practice of trust and credibility: How do we build and maintain these two crucial communication qualities in difficult situations? The CODE for trust and credibility was developed by Dr. Vincent Covello, director of the Center for Risk Communication at Columbia University. The Center can be found at centerforriskc...

To be effective in difficult situations, communicators must establish and maintain trust and credibility. In this episode, we'll discuss why this is true.

To be effective in difficult situations, communicators must establish and maintain trust and credibility. In this episode, we'll discuss why this is true.

Today my guest is a long-time friend and colleague, Sherrie Rosenblatt. Sherrie is the vice president for marketing and communications at the Can Manufacturers Institute. We discuss lessons that Sherrie has learned from her many years helping food-related organizations navigate difficult communications situations, as well as some of the specific challenges and opportunities related to Covid-19. An...

Today my guest is a long-time friend and colleague, Sherrie Rosenblatt. Sherrie is the vice president for marketing and communications at the Can Manufacturers Institute. We discuss lessons that Sherrie has learned from her many years helping food-related organizations navigate difficult communications situations, as well as some of the specific challenges and opportunities related to Covid-19. An...

Risk communications expert David Ropeik joins us to discuss the "perception gap" and how it influences our assessment of risk, how that assessment can lead us to act in ways not necessarily in our best interests, and communicating effectively in the age of COVID-19. David is the author of How risky is it, really? Why our fears don't always match the facts. It's available on amazon.com.

Risk communications expert David Ropeik joins us to discuss the "perception gap" and how it influences our assessment of risk, how that assessment can lead us to act in ways not necessarily in our best interests, and communicating effectively in the age of COVID-19. David is the author of How risky is it, really? Why our fears don't always match the facts. It's available on amazon.com.

This episode discusses the role that fear plays when communicating in difficult situations, and how risk perceptions and assessments influence what makes us afraid.

This episode discusses the role that fear plays when communicating in difficult situations, and how risk perceptions and assessments influence what makes us afraid.

  This introductory episode explains what you'll learn from this new podcast on how to communicate in difficult situations, both professional and personal.  

  This introductory episode explains what you'll learn from this new podcast on how to communicate in difficult situations, both professional and personal.