What to Say When Things Get Tough

In difficult situations, the non-verbal cues you send can overwhelm your verbal messages. Research shows that we subconsciously judge dozens of non-verbal cues to decide whether we find someone to be trustworthy and credible. Today we'll talk about three: eyes, hands and dress. Thanks as always to Jim Cirillo at jimiumgroup.com for our original music and CC Snetsinger for our original art. Please...

In difficult situations, the non-verbal cues you send can overwhelm your verbal messages. Research shows that we subconsciously judge dozens of non-verbal cues to decide whether we find someone to be trustworthy and credible. Today we'll talk about three: eyes, hands and dress. Thanks as always to Jim Cirillo at jimiumgroup.com for our original music and CC Snetsinger for our original art. Please...

Now that we've made our way through the entire CODE for trust and credibility, this episode on how people judge the trustworthiness and credibility of men and women differently should be even more interesting than the first time around. Enjoy!

Now that we've made our way through the entire CODE for trust and credibility, this episode on how people judge the trustworthiness and credibility of men and women differently should be even more interesting than the first time around. Enjoy!

We wrap up our in-depth look at the CODE for trust and credibility by exploring the role the dedication and expertise play in helping people determine whether you're a trustworthy and credible source of information. And please look for a Best Of replay of the episode entitled The Credibility Gender Gap, which I think will be even more interesting now that we've completed our journey through the CO...

We wrap up our in-depth look at the CODE for trust and credibility by exploring the role the dedication and expertise play in helping people determine whether you're a trustworthy and credible source of information. And please look for a Best Of replay of the episode entitled The Credibility Gender Gap, which I think will be even more interesting now that we've completed our journey through the CO...

Please enjoy this encore presentation of my interview with my good friend and colleague Sherrie Rosenblatt from back in July. We talk about the communications challenges she's faced during her long career helping food-related organizations navigate difficult communication situations. If you haven't already, please subscribe to, rate and review this podcast. You can send questions to wtswtgt@gmail....

Please enjoy this encore presentation of my interview with my good friend and colleague Sherrie Rosenblatt from back in July. We talk about the communications challenges she's faced during her long career helping food-related organizations navigate difficult communication situations. If you haven't already, please subscribe to, rate and review this podcast. You can send questions to wtswtgt@gmail....

The need to be open and honest may be obvious, but it can still trip you up in a difficult situation. In this episode, we discuss how to bolster this portion of your overall CODE score. Plus, I answer a question from a listener that I get all the time from family and friends: Is President Trump a trustworthy and credible person? As always, thank you to Jim Cirillo at jimiumgroup.com for our origin...

The need to be open and honest may be obvious, but it can still trip you up in a difficult situation. In this episode, we discuss how to bolster this portion of your overall CODE score. Plus, I answer a question from a listener that I get all the time from family and friends: Is President Trump a trustworthy and credible person? As always, thank you to Jim Cirillo at jimiumgroup.com for our origin...

One of the great things about podcasting is that you get to join a worldwide community of fellow podcasters. I met Aaditya Mehta through the Facebook group called Podcast Guest Connection. Aaditya lives in Mumbai, India, where he hosts a podcast called Personality Development. Last week, I appeared on Aaditya’s show. He was kind enough to give me permission to record our conversation and make it a...

One of the great things about podcasting is that you get to join a worldwide community of fellow podcasters. I met Aaditya Mehta through the Facebook group called Podcast Guest Connection. Aaditya lives in Mumbai, India, where he hosts a podcast called Personality Development. Last week, I appeared on Aaditya’s show. He was kind enough to give me permission to record our conversation and make it a...

When it comes to judging whether a source of information is trustworthy and credible, caring and empathy are the most important criteria in the CODE. In this episode, we take a closer look at what caring and empathy means and how we can show audiences that we're caring and empathetic in difficult situations. You can order a copy of Difficult Conversations: How to Discuss What Matters Most on Amazo...

When it comes to judging whether a source of information is trustworthy and credible, caring and empathy are the most important criteria in the CODE. In this episode, we take a closer look at what caring and empathy means and how we can show audiences that we're caring and empathetic in difficult situations. You can order a copy of Difficult Conversations: How to Discuss What Matters Most on Amazo...

Several weeks ago I was lucky enough to join Greg Bornstein as a guest on his podcast, Open Looks: Conversations That Bend. It features topics that range from the human mind to the supernatural. I highly recommend it. And I hope you enjoy my first outing as a podcast guest.

Several weeks ago I was lucky enough to join Greg Bornstein as a guest on his podcast, Open Looks: Conversations That Bend. It features topics that range from the human mind to the supernatural. I highly recommend it. And I hope you enjoy my first outing as a podcast guest.

  Donald Trump and Hillary Clinton elevated trade issues on the 2016 campaign trail. They’ve remained high on the nation’s collective agenda ever since. Most people outside the agricultural sector probably don’t know it, but we export more agricultural products than any other country on Earth. (The Netherlands ranks second.) We’re joined today by a long-time friend and client, Melissa Kessler. Mel...

  Donald Trump and Hillary Clinton elevated trade issues on the 2016 campaign trail. They’ve remained high on the nation’s collective agenda ever since. Most people outside the agricultural sector probably don’t know it, but we export more agricultural products than any other country on Earth. (The Netherlands ranks second.) We’re joined today by a long-time friend and client, Melissa Kessler. Mel...

Welcome to our 10th episode! This week, Dr. Alan Snyder, a physical therapist in New York City, talks about how he handles difficult communication challenges with his patients. I even manage to solicit a little free medical advice from Dr. Snyder that I think will be helpful to anyone who needs a doctor. If you need a physical therapist and you live in the NYC area, you can find Dr. Snyder on his...

Welcome to our 10th episode! This week, Dr. Alan Snyder, a physical therapist in New York City, talks about how he handles difficult communication challenges with his patients. I even manage to solicit a little free medical advice from Dr. Snyder that I think will be helpful to anyone who needs a doctor. If you need a physical therapist and you live in the NYC area, you can find Dr. Snyder on his...

Some of the most difficult conversations take place between medical professionals and their patients. In this first part of a two-part episode, patient advocate and long-time surgical nurse Antra Kathleen Boyd talks about how we can better manage those conversations and achieve the best possible outcome for everyone involved. And next week, physician Alan Snyder will join us to give us a health ca...

Some of the most difficult conversations take place between medical professionals and their patients. In this first part of a two-part episode, patient advocate and long-time surgical nurse Antra Kathleen Boyd talks about how we can better manage those conversations and achieve the best possible outcome for everyone involved. And next week, physician Alan Snyder will join us to give us a health ca...

Please enjoy this interview with David Ropeik, author, consultant and expert in the field of risk communication. Original music by Jim Cirillo at jimiumgroup.com. Original art by CC Snetsinger. Please send questions to wtswtgt@gmail.com and follow us at #wtswtgt.

Please enjoy this interview with David Ropeik, author, consultant and expert in the field of risk communication. Original music by Jim Cirillo at jimiumgroup.com. Original art by CC Snetsinger. Please send questions to wtswtgt@gmail.com and follow us at #wtswtgt.

People hold many biases when it comes to judging trust and credibility. Research shows that one of the most powerful is gender. Perceptions of the roles that men and women play in society have been instilled in us by thousands of years of cultural traditions and beliefs, and effective communicators need to take these perceptions into account. Candy Tymson's book is Gender Games: Doing Business wit...